Supplemental Nutrition Assistance Program (SNAP) Case Worker- Framingham
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Supplemental Nutrition Assistance Program (SNAP) Case Worker- Framingham
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Full-time
bachelor degree
Comprehensive Benefits
Posted 2d ago
~40 hrs/week
Responsibilities
Responsible for determining SNAP eligibility and performing case maintenance for a statewide pool of clients. The role involves conducting interactive interviews and connecting clients with resources to improve their economic self-sufficiency.
Requirements
Requires at least two years of professional experience in social casework or a related field, which can be substituted by a bachelor's degree. Candidates must possess strong communication skills and knowledge of interviewing techniques and social service resources.
Full job description
The Department of Transitional Assistance (DTA) is seeking individuals with a passion for human services for the position of Supplemental Nutrition Assistance Program (SNAP) Case Worker. Our ideal candidates will provide exceptional customer service to all DTA clients, in an action-based “first available worker” model, that is consistent with DTA’s self-sufficiency mission. All selected candidates will demonstrate the ability to successfully navigate a fast-paced work environment.
Our selected candidates will be responsible for completing SNAP eligibility determination related activities, and helping clients access other services that could stabilize or improve the clients’ situation. They will execute case management and case maintenance activities for a statewide pool of SNAP clients on a daily basis.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
Assist clients with determination of initial and ongoing eligibility for transitional assistance programs and employment services.
Perform all SNAP casework in an action-based “first available worker” process, through assigned queues.
Ensure all assigned tasks are accurate and completed to the farthest point of completion.
Conduct interactive interviews; utilize the agency’s PC based eligibility system to obtain and verify client information.
Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health care providers and other resources to support individuals and families as necessary.
Prepare and deliver explanations of eligibility decisions.
Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.
Required Qualifications:
Knowledge of the principles and correct usage of the English language involved in writing narratives, including grammar, spelling, sentence structure, word meaning and punctuation.
Knowledge of basic mathematics.
Knowledge of interviewing techniques.
Knowledge of referral sources available for providing services to clients, including available community support and social services resources.
Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
Ability to gather information in accordance with established procedures, through questioning and observing individuals and by examining records and documents.
Strong oral and written abilities to communicate with others, maintain accurate records, and use discretion in handling confidential information; ability to write concisely with a clear expression of thoughts and the development of ideas in logical sequence.
Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.
Ability to establish and maintain harmonious working relationships with others in a team setting and function successfully in group situations.
Ability to understand persons from different ethnic, cultural and/or economic backgrounds and demonstrate empathy toward those with physical and/or emotional stress while maintaining a calm manner in stressful and/or emergency situations.
Ability to work under adverse conditions.
Ability to use personal computer (PC) based systems and applications.
Given the population served, bilingual or multilingual fluency.
TO APPLY:
Please upload both Resume and Cover Letter. First consideration will be given to those applicants that apply within the first 14 days.
About The Department of Transitional Assistance:
The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. The Department serves 1 in 9 people in the state with food and economic assistance and opportunities to find jobs and further their training. The Department's 1,600+ staff help clients by processing benefits, connecting clients with resources, ensuring programs are operating well, providing legal counsel, developing policy, and holding fair hearings.
Learn more about our services and programs visit: www.mass.gov/dta
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: At least two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.
SUBSTITUTIONS:
- A Bachelor's or higher degree may be substituted for the required experience on the basis of two years of education for one year of experience.
- One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.
LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Related keywords
SNAPCase WorkerDepartment of Transitional AssistanceSocial WorkClaims AdjudicationEmployment CounselingHuman ServicesEligibility DeterminationCase MaintenancePublic AssistanceMassachusetts Class D LicenseBilingualSocial ServicesGovernmentPublic Sector
MassDEP serves the Commonwealth by protecting natural resource areas that involve water, land and air. MassDEP is responsible for ensuring clean air and water, safe management and recycling of solid and hazardous wastes, timely cleanup of hazardous waste sites and spills, and the preservation of wetlands and coastal resources. MassDEP enforces environmental laws, provides technical assistance to cities and towns, issues permits and licenses for activities near sensitive resources, inspects contaminated site cleanups, and partners with other federal and state agencies, municipal officials and environmental stakeholders.
Offices: 100 Cambridge St, Boston, Massachusetts 02134, US
Environmental ProtectionHuman HealthImproving the EnvironmentCircular EconomyWastePollutionRecyclingAir QualityWater Qualityand Clean Energy
How many Social Services jobs are open in Framingham, MA right now?
There are currently 147 open social services positions in Framingham, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Framingham, MA?
Companies currently hiring include Wayside Youth & Family Support Network, Advocates, South Middlesex Opportunity Council (SMOC), Guardian Angel Senior Services, Human Services Management Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Framingham, MA?
Yes — 25 of the 147 open social services positions offer remote or hybrid work (0 remote, 25 hybrid).
How do I apply for Social Services jobs in Framingham, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.