Toronto, Ontario, Canada · Hybrid
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally …
Skills: Sales Effectiveness, Strategic Planning, Revenue Operations, CRM Architecture, Lead Management
Toronto, Ontario, Canada · On-site
Description As one of our highly skilled freelance sales associates (that provides either make-up application; skin care advice, hair or fragrance consultations) you will combine your creative and technical expertise and…
Skills: Makeup application, Skin care advice, Hair consultation, Fragrance consultation, Customer service
Apotex Inc.Toronto, Ontario, Canada · On-site
$83k–$116k/yr
About Apotex Inc. Apotex is a Canadian-based global health company. We improve everyday access to affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, …
Skills: Sales Negotiation, Account Management, Market Analysis, CRM Technology, Strategic Planning
Apotex Inc.Toronto, Ontario, Canada · On-site
$83k–$116k/yr
About Apotex Inc. Apotex is a Canadian-based global health company. We improve everyday access to affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, …
Skills: Sales Negotiation, Account Management, Pharmaceutical Sales, CRM Technology, Market Analysis
Toronto, Ontario, Canada · Remote OK
Why you’ll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That mea…
Skills: Strategic Sales, Account Planning, Complex Engagement Leadership, Business Case Development, Challenger Selling
Toronto, Ontario, Canada · On-site
Requisition ID: 266863 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What your role will be… Senior Financial Advisor At Scotiabank we help employee…
Skills: Financial Planning, Customer Relationship Management, Investment Advice, Sales Target Achievement, Holistic Financial Planning
Toronto, Ontario, Canada · On-site
Requisition ID: 266916 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the Scotia Insurance Agency’s Life & Health Busi…
Skills: Sales Management, Relationship Management, Sales Coaching, Presentation Skills, Life & Health Insurance Sales
Toronto, Ontario, Canada · On-site
Founded in 2006, Joe Fresh is a leading source for modern style and accessible design, offering comprehensive lifestyle collections for men, women and children. Joe Fresh delivers quality and compelling value in categori…
Skills: Customer service, Retail sales, Apparel knowledge, Organization, Interpersonal skills
Toronto, Ontario, Canada · Hybrid
Work Location Remote - Ontario About the Role Area Manager – Cannabis Retail About Value Buds Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontari…
Skills: Multi-unit retail management, Leadership, Coaching, Performance management, Budgeting
Toronto, Ontario, Canada · Remote OK
Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cu…
Skills: Sales, Workday, Account Management, Consultative Selling, Strategic Planning
Toronto, Ontario, Canada · On-site
Founded in 2006, Joe Fresh is a leading source for modern style and accessible design, offering comprehensive lifestyle collections for men, women and children. Joe Fresh delivers quality and compelling value in categori…
Skills: Customer service, Merchandising, Inventory replenishment, Communication, Collaboration
Markham, Ontario, Canada · On-site
Job Description Banking Advisor - Markham, North York, Scarborough- Bilingual (Mandarin/Cantonese/Filipino) ** As we have multiple branch locations across the different markets within Greater Toronto Area, we are hiring …
Skills: Client-focused sales, Problem-solving, Financial transactions, Client education, Digital literacy
Illinois Tool Works (ITW)Toronto, Ontario, Canada · On-site
$115k–$130k/yr
Job Description: The Field Sales Engineer (FSE) is a field-based, technical sales role that is responsible for an assigned sales territory. The FSE is a vital member and leader within the Account Management Team (AMT) an…
Skills: Technical Sales, Account Management, Product Demonstrations, Territory Management, B2B Sales
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commerc…
Skills: Adaptability, Business Development, Client Centricity, Communication, Critical Thinking
Toronto, Ontario, Canada · On-site
Great Place To Work Certified™ Best Workplaces™ in Retail & Hospitality 2025 Area Manager, Ontario Reports to: Regional Director of Operations Location: Toronto, Ontario We are looking for an Area Manager to join our Ope…
Skills: Franchise management, Multi-site retail management, Financial analysis, Performance metrics, Strategic planning
Toronto, Ontario, Canada · Hybrid
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging…
Skills: Customer Engineering Leadership, Enterprise Sales Leadership, SaaS, PaaS, Cloud Security
Toronto, Ontario, Canada · Hybrid
$104k–$130k/yr
Position Summary We are seeking a Senior Business Operations Manager to serve as the central, data-driven operator for our Card Line of Business (LOB). This role requires a strategic thinker who is fluent in data and can…
Skills: Business Operations, Revenue Operations, Sales Operations, AI Agent Development, Data Modeling
Toronto, Ontario, Canada · Hybrid
About the Role iCapital is looking to hire an Analyst to join the Structured Investments team to focus on sales support. This position will work cross-functionally and closely with vendors and clients. Responsibilities C…
Skills: Sales support, Financial markets, Portfolio strategies, Outbound calling, Relationship management
Toronto, Ontario, Canada · Hybrid
Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate close…
Skills: B2B sales, Prospecting, Lead generation, Cold calling, Sales presentations
Burlington, Ontario, Canada · Hybrid
$100k–$120k/yr
Overview Colliers Project Leaders is a team committed to projects that make a difference in communities and for the people who live there. We deliver capital project solutions that strengthen the built environment, partn…
Skills: Business development, Sales management, Strategic planning, Market research, Relationship building
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Lead the transition of prospects to funded clients by optimizing conversion velocity and eliminating onboarding friction. Manage the growth infrastructure, including AI-driven retention strategies and the integration of acquisition and save teams.
Requires a university degree in Business, Finance, or Engineering with 10+ years of leadership experience in Financial Services or Fintech. Must have proven success managing large high-performance teams and authoritative expertise in sales effectiveness frameworks and CRM tools.
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.
Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Director, Acquisition & Retention. Could It Be You?
The Director, Acquisition & Retention is the executive business owner for the most critical revenue-generating phase of the client lifecycle: the transition from prospect to funded, active client. This role is responsible for maximizing "Conversion Velocity" by eliminating operational and psychological friction during the onboarding and funding process.
Leveraging a sophisticated background in Sales Effectiveness and Strategic Planning, this leader is the architect of the firm's Growth Infrastructure. You are responsible for integrating the specialist-led "Save" teams and acquisition squads into a unified "Hybrid Inbound/Outbound" engine. You own the Scale Paradox for the growth vertical: ensuring that as marketing lead volume increases, the conversion efficiency and client "save" rates improve through superior lead-logic, systemic automation, and a culture of "Extreme Ownership."
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
Service Delivery & Growth Velocity
Conversion Command Center: Orchestrate a specialist-driven "Growth Middle Office" that manages the complex transition from lead to funded account. Direct the strategic evolution of Multi-Channel Engagement, ensuring that dialer strategies, SMS, and voice interactions are optimized for maximum conversion and retention.
Strategic Capacity Partnership: Collaborate with the centralized Workforce Management (WFM) team to optimize the deployment of resources. Ensure peak conversion service levels during high-intensity periods (e.g., RRSP Season) by translating marketing spend and lead-gen forecasts into actionable pod scheduling requirements.
Culture of Extreme Ownership: Foster a culture where specialists act as "Journey Owners," ensuring they possess the deep product expertise (Options, Registered Plans, Precious Metals) required to provide high-fidelity technical guidance that builds immediate trust and funds accounts.
Growth Scorecard Management: Own the aggregate pod performance metrics, including Funding TAT, Lead-to-Funded conversion ratios, Propensity-to-Attrite "Save" Success Rates, and NPS for new clients.
Product Strategy & Growth Infrastructure
Growth Infrastructure Roadmap: Serve as the primary executive stakeholder for the "Acquisition & Retention" technology roadmap. Prioritize the optimization of CRM (Salesforce) Lead Logic, automated dialer management, and self-service "Save" tools.
Friction Economics: Quantify the "Cost of Friction" in the onboarding journey; prepare board-ready business cases to secure Product/Engineering investment for Straight-Through Onboarding and automated account funding.
AI-Enabled Transformation & Scaling: Champion the strategic adoption of AI and Predictive Analytics within the pod; collaborate with AI Engineering to deploy solutions such as Propensity-to-Churn Modeling and automated lead nurturing to enhance retention before clients take action to leave.
Cross-Functional Design: Collaborate with Marketing, Product, and Engineering to ensure that top-of-funnel marketing initiatives are perfectly aligned with downstream operational capacity and execution capabilities.
Strategic Sales-Ops Integration & Governance
Sales-to-Ops Hybridization: Act as the primary executive bridge between Marketing/Sales channels and the back-office. Ensure that growth initiatives are operationally supported and that sales-driven leads are transitioned into funded accounts with zero "funnel leakage."
Retention Governance & Protocol: Establish and enforce the enterprise-wide "Save" protocols, ensuring that specialized retention competencies are embedded into the service model to protect the firm’s AUM.
Leadership Attributes
Entrepreneurial Boldness: Drives a culture of urgency; views every "stalled" account as a lost opportunity for the client and the firm.
Passion for Customers: Deeply understands the client's perspective during the high-anxiety phase of moving their first dollar to Questrade.
Talent Mastery: Invests time in inspiring and developing a team capable of balancing high-volume processing with high-touch relationship management.
So are YOU our next Director, Acquisition & Retention? You are if you…
Have a University degree in Business, Finance, or Engineering. An MBA or advanced professional certification in Strategic Sales (e.g., Korn Ferry/Miller Heiman) is highly preferred.
Have 10+ years of progressive leadership experience in Financial Services or Fintech, specifically senior sales leadership and financial accountability with a proven track record of delivering bottom-line commercial results against a substantial sales budget and driving scalable growth.
Have 5+ years’ experience in a senior sales management or revenue operations role, with demonstrated success leading large, high-performance teams (40+ people capacity) within a high-volume, hybrid inbound/outbound contact center environment.
Have authoritative expertise in Sales Effectiveness frameworks, with a clear history of translating these methodologies into high-impact digital/voice "playbooks" that directly accelerate conversion velocity and maximize revenue.
Have advanced experience with Salesforce (CRM) architecture, dialer management systems (e.g., Genesys), and marketing automation tools.
Have product ownership & ROI expertise, with a proven ability to build compelling business cases for tech investment by quantifying the impact of conversion friction on top-line revenue.
Have exceptional skills in translating complex conversion funnels and churn data into actionable insights. Familiarity with SQL, Power BI, or Tableau is a significant asset.
Have strong executive presence with exceptional presentation skills; strong ability to influence Marketing and Product executives to align roadmaps with operational realities.
Are creative, adaptable, and a team player with an infectious positive attitude and a drive to lead the industry in "Conversion-to-AUM" metrics.
Sounds like you? Click below to apply!
#LI-Hybrid
#LI-LB1
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
More than trading. Canada's home for the clarity and strategy to invest with confidence.
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. We empower Canadians by giving them better, more affordable ways to take control of their financial future by using cutting-edge technology to develop innovative products. Questrade offers Canadians an easy way to invest in securities and foreign currency and provides online wealth management and mortgage through the Questrade Group of Companies, with more financial products in development. At Questrade, we care deeply about helping Canadians become much more financially successful and secure. We believe in infinite possibilities, not only for our customers but for those who build careers with us. Our exceptional culture and forward-thinking workplace policies make Questrade a great place to work and build a career. We are a collaborative, diverse team that shares the same sense of infinite opportunity. Our beliefs, values, and atmosphere make you feel part of something bigger than yourself. Whether you want to kick-start your career or accelerate it, Questrade is the place for you. We offer rich learning experiences and exciting career path possibilities. Here you will be challenged. You will make your path, constantly moving forward, bringing the future of fintech into existence. Come shape your future at Questrade.
Offices: 5700 Yonge St, Suite 1900, Toronto, Ontario M2M 4K2, CA
There are currently 2,566 open sales positions in Toronto, Canada listed on Clera. New openings are added daily as companies post roles.
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