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You will articulate the value of product offerings from pre-sales through integration and post-implementation support. You will also design tailored technical solutions and troubleshoot partner integration issues to ensure business growth.
Candidates must have at least 5 years of programming experience in Python, JavaScript, Java, or PHP, along with 5 years of customer-facing experience. A bachelor's degree in a relevant field is required, with postgraduate qualifications considered a plus.
Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.
Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired
Our People are not Perfect, Traditional, Complacent or Cautious
As a Client Solutions Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales, to guiding partners through the integration process and supporting them post-implementation.
To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with a deep understanding of software development and system architecture. As a Client Solutions Engineer, you will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders. You will be responsible for partnering with clients to understand their technical requirements and challenges, and then designing and implementing tailored solutions that align with their needs.
Key Responsibilities
Work with the Partnership team to assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business
Design optimal solutions to ensure minimal technical issues, enable opportunities for growth and provide the ideal customer experience
Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures
Identifying, troubleshooting, reproducing, and determining the root cause of issues that may arise with partner integrations
Use SQL, Google BigQuery, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners
Support multiple partner engagements concurrently, ensuring timely and successful integrations through managing internal and external stakeholders
Identify opportunities for improving process, make recommendations and implement changes through automation of activities to optimise client engagements
5 or more years programming experience in Python, JavaScript, Java, or PHP
5 or more years of experience with web technologies such as HTTP, HTML, JSON, etc
5 or more years of customer-facing experience in sales, sales engineering, consulting or related function
Strong strategic, analytical and tactical skills; must be able to create plans and then execute individual as well as with a cross-functional team
Experience in managing technically complex products in a B2B technology environment
Proven ability to communicate complex ideas in a clear, concise manner both verbally and in writing
Excellent presentation and organizational skills
Bachelor's degree in a relevant field, A postgraduate degree and/or record of academic achievement is also desirable
Attention to Detail
Strong Presentation Skills
Bias to Action
Commitment to continuous learning and improvement
Resilience and adaptability
Excellent team collaboration
Customer first focus and attitude
Exceptional problem solving skills
First class communication skills
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!
Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.
This position offers a base salary range of C$115,000 to C$145,000 annually.
Protecting the global customers of the world's largest digital companies with end-to-end, embedded protection.
Cover Genius is the global insurtech for embedded protection. Through XCover, our award-winning global distribution platform, we protect the customers of the world’s largest digital companies with seamless, end-to-end experiences. Licensed or authorized in over 60 countries and all 50 US States, Cover Genius enables partners to embed and sell multiple lines of insurance and other types of protection, resulting in an industry-leading post-claims Net Promoter Score (NPS) and more than 30 million happy customers. For more information, visit covergenius.com.
Offices: 11 W 42nd St, 30, New York, NY 10036, US · Sydney, NSW 2000, AU · Shoreditch, London N1 7LP, GB · Auckland, Auckland 1010, NZ · Singapore, SG
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