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Full-time
high school
Competitive Salaries & Bonuses, Medical, Dental & Vision Plans, 401(k) Plan with Employer Matching Contributions, Paid Time Off (PTO), 10+ Paid Holidays, Paid Parental Leave
Posted 12d ago
~40 hrs/week
Responsibilities
The Leasing Specialist is responsible for driving occupancy and resident satisfaction by conducting property tours, processing applications, and managing lease agreements. They also support the Property Manager with daily operations, marketing initiatives, and resident retention efforts.
Requirements
Candidates must have a High School Diploma or equivalent and at least one year of experience in leasing, sales, or customer service. Proficiency in Microsoft Office and property management software is required, along with excellent communication and organizational skills.
Full job description
Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
Leasing Specialist
Job Title: Leasing Specialist
Division: Multifamily
Status: Non-Exempt
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
Conduct follow-up communication with prospects and new residents to ensure satisfaction.
Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
Keep guest cards updated and perform follow-ups on all leads.
Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
Ensure leasing office and tour path are presentable and meet show standards at all times.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
High School Diploma or equivalent.
Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
Proficient with Microsoft Office and Property Management software experience is a must.
Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
Must be customer-service oriented with the ability to interact professionally with residents and vendors.
Flexibility to work weekends if required by the property.
Valid driver’s license required (for operating golf carts if applicable).
#LI-DD1
WHAT WE OFFER:
Competitive Salaries & Bonuses
Medical, Dental & Vision Plans
401(k) Plan with Employer Matching Contributions
Paid Time Off (PTO) & 10+ Paid Holidays
Paid Parental Leave
Paid Birthday Off (Multifamily)
Flexible Spending Accounts
Company-Paid Long-Term Disability
Company-Paid Life Insurance
Short-Term Disability
Health Savings Account with Employer Contributions
Pre-Tax Commuter Benefit (Corporate)
Wellness Perks
FinFit Financial Wellness Program
Legal Resources
Employee Apartment Discount
Employee Referral Program
Employee Assistance Program
Tuition Reimbursement
Insta Pay Eligible
Volunteer & Community Service Opportunities
Employee Recognition & Awards
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
Veteran Friendly This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Property management company known for its expertise in skillful management of multifamily and commercial properties.
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
1985
Headquarters
Norfolk, VA
LinkedIn followers
32,078
Total funding
$1.6B
Harbor Group Management Company (HGMC) is an award-winning property management company currently operating more than 55,000 apartment homes and 5 million commercial square feet across the United States. As a respected industry leader, HGMC has an ongoing commitment to providing honest, personal and exceptional service.
Offices: 999 Waterside Drive, Suite 2300, Norfolk, VA 23510, US · 51 W 52nd St, 19th Floor, New York, NY 10019, US · 1829 Reisterstown Rd, Suite 435, Baltimore, Maryland 21208, US · 2029 Century Park E, Suite 400N, Los Angeles, California 90067, US
Property ManagementAsset ManagementCommercial Real Estate Investmentand Multifamily Real EstateFinanceCommercial Real EstateProperty ManagementFinancial ServicesReal Estate
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