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Call Center Member Service Representative - Hybrid
Richardson, Texas, United States · Hybrid
$19/hr–$23/hr
Entry level
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The Service Sales Representative is responsible for developing new business within an assigned territory and maintaining relationships with existing service customers. They must manage the full sales cycle, including quoting, documentation, and achieving year-over-year sales growth.
Requirements
Candidates must have at least 5 years of outside sales experience, preferably within the emergency power generation industry. A high school diploma is required, while a bachelor's degree is preferred.
Clifford Power Systems, Inc., is seeking a motivated, relationship-driven professional to join our team as a Service Solutions Representative.
Clifford Power is a privately held company specializing in the sales, service, rental, and maintenance of generator and critical power systems. With 9 locations across Kansas, Missouri, Oklahoma, Arkansas, and Texas, we help businesses protect their operations by keeping mission-critical power systems reliable and ready when they're needed most.
At Clifford Power, our mission is to be the preferred leader in the power generation industry by delivering exceptional products, service, and customer experiences. We are looking for someone who shares that commitment and is passionate about building long-term customer relationships.
Position Purpose
The Service Solutions Representative is responsible for growing Clifford Power's new Planned Maintenance Agreement (PMA) customers while retaining and expanding existing maintenance agreements within an assigned territory. This role focuses on understanding each customer's operational needs and recommending customized maintenance programs that maximize equipment reliability, minimize downtime, and protect critical power assets.
Success in this position is measured by the ability to develop new customer business, retain existing accounts, grow recurring service revenue, and consistently deliver exceptional customer service.
Essential Job Functions
Business Development
Prospect, identify, and develop new Planned Maintenance Agreement (PMA) opportunities within the assigned territory. Generate new business through cold calling, networking, referrals, customer visits, and strategic account development. Conduct customer site visits to evaluate equipment, identify maintenance needs, and uncover opportunities for recurring service agreements. Develop and maintain a healthy sales pipeline while consistently pursuing new business opportunities.
Planned Maintenance Agreement Sales
Prepare and present customized Planned Maintenance Agreement proposals based on each customer's equipment, operating environment, and maintenance requirements. Recommend maintenance solutions that improve equipment reliability, reduce downtime, and support the customer's operational goals. Negotiate pricing and contract terms while maintaining company profitability objectives. Successfully close new maintenance agreements and achieve assigned sales goals.
Customer Retention
Manage the renewal process to maximize customer retention and recurring revenue. Identify opportunities to expand maintenance agreements as customer needs evolve.
Sales Administration
Maintain accurate customer records, sales activities, opportunities, and forecasts within the company's CRM system. Submit required sales reports, forecasts, and activity updates in a timely manner. Assist with branch marketing initiatives and customer outreach efforts. Collaborate with Service Managers, Coordinators, and Operations personnel to ensure successful execution of maintenance agreements.
Additional Responsibilities
Maximize customer-facing selling time through effective territory planning and time management. Build and maintain customer relationships based on trust and responsiveness. Identify and communicate additional sales opportunities discovered during customer interactions. Achieve assigned sales quotas and recurring revenue objectives. Produce year-over-year territory growth. Participate in sales meetings, product training, and company initiatives. Travel throughout the assigned territory with minimal overnight travel (less than 10%).
Scope of Role
Primary focus is selling and renewing Planned Maintenance Agreements (PMAs). This position does not estimate or quote repair work, emergency service calls, or time-and-material service projects. Those opportunities are coordinated with the appropriate service personnel. Success is measured by new PMA sales, customer retention, YOY PMA growth, and long-term customer relationships.
QualificationsEducation
High School Education or equivalent
Bachelors Degree
Experience
Minimum of 5 years of outside sales experience, preferably in the emergency power generation industry Basic knowledge of diesel and natural gas engine generators or electrical knowledge is a strong plus.
Required
Proven track record of closing sales and obtaining new business Strong relationship maintenance Excellent customer follow-up Strong attention to detail and organizational skills
Skills, Knowledge and Abilities
Possess a strong sense of urgency and drive for success Must work well in a team environment Excellent customer follow-up, attention to detail and organizational skills Be strongly driven by customer satisfaction and retention
Clifford Power Systems, Inc. offers competitive compensation and benefits including medical, dental & vision insurance, 401(k), paid vacation, and paid holidays. The Compensation Plan for this position includes a base salary plus commission with no earnings limitations. A car and phone allowance are also provided.
Clifford Power Systems, Inc. strives to be a professional, fun place to work and is proud to be an equal opportunity employer M/F/D/V.
Related keywords
Service SalesGenerator SalesPlanned Maintenance AgreementsLoad Bank TestingEmergency Power GenerationDiesel GeneratorsNatural Gas GeneratorsCRMSales ForecastingOutside SalesBusiness DevelopmentCustomer RetentionTechnical SalesField SalesTerritory Management
For 40 years, Clifford Power has assured you have continuous power by providing dependable generator systems, services, rentals and parts. We are power experts, offering professional consulting with a focus on customer service across a five-state region in the south-central U.S. Our services include generator and power equipment sales, 24/7 service and planned maintenance for all generator makes and models, generator rental, parts, and service training.
Contact Us:
1-800-324-0066 | [email protected]
Offices: 9310 E. 46th St. North, Tulsa, OK 74117, US · 101 Industrial Blvd, Mansfield, TX 76063, US · 7300 Melrose Lane, Oklahoma City, OK 73127, US · 6800 Interstate 30, North Little Rock, AR 72209, US · 4918 Burleson Rd, Austin, TX 78744, US
Based on 5169 listings with disclosed salaries, most sales jobs in Texas pay between $53k–$163k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in Texas right now?
There are currently 27,014 open sales positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Texas?
Companies currently hiring include AutoZone, Lowe's Companies, Inc., O'Reilly Auto Parts, Tractor Supply Company, Ulta Beauty, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Texas?
Yes — 4495 of the 27014 open sales positions offer remote or hybrid work (2456 remote, 2039 hybrid).
How do I apply for Sales jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.