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Full-time
Base Pay, Stock Options, Medical Insurance, Dental Insurance, Vision Insurance, 401k
Posted 16d ago
~40 hrs/week
Responsibilities
Serve as the primary point of contact for assigned accounts to drive product adoption, retention, and value realization. Manage the full customer lifecycle including onboarding, business reviews, renewals, and expansion opportunities.
Requirements
Requires 3-6+ years of experience in Customer Success or Account Management, specifically with a background in onboarding and managing renewals. Must have experience interpreting insurance certificates (COIs) and translating complex compliance requirements into system configurations.
Full job description
The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.
In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.
Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.
Evident is looking for a motivated individual to join our growing Customer Success Team as a Customer Success Manager. As the go-to point of contact for our customers, you’ll have the opportunity to manage your own book of business in an effort to grow and expand each account. Your daily focus will be driving customer adoption and retention through account management, strategy calls and regular business reviews. You’ll have the opportunity to work alongside leadership on a regular basis and gain experience and insight across multiple departments in a rapidly growing company. As a Customer Success Manager, you’ll develop your skills in customer engagement, project management, customer service and cross functional collaboration.
Candidates must be based in the greater Atlanta area.
\nKey Responsibilities
Customer Relationship & Account Management
Serve as the primary point of contact for assigned customer accounts post-sale
Build trusted advisor relationships with customer stakeholders and executives
Lead onboarding, ongoing enablement, and regular business reviews
Adoption & Value Realization
Drive product adoption aligned to customer goals and use cases
Proactively identify risks to retention and take action to mitigate churn
Ensure customers clearly understand and achieve measurable value from Evident’s solutions
Own solution design and configuration during implementation, translating customer risk/compliance requirements into platform configuration
Serve as the internal expert on how insurance and compliance requirements map to platform rules and decisioning logic
Renewals & Expansion
Own customer renewals
Identify and support expansion opportunities based on customer needs and outcomes
Maintain accurate forecasting and account health reporting
Cross-Functional Collaboration
Partner with Sales, Support, Product, and Engineering to advocate for customers
Provide structured feedback on customer trends, product gaps, and opportunities
Coordinate internal resources to resolve issues and deliver a strong customer experience
Operational Excellence
Maintain accurate account data, notes, and health metrics in CRM
Follow defined Customer Success processes while helping improve them over time
Contribute to playbooks, best practices, and scalable CS motions
Requirements
3–6+ years of experience in Customer Success, Account Management, or a related client-facing role
Prior experience in an onboarding or implementation role
Experience managing a book of business with renewal and retention responsibility
Experience working with insurance certificates (COIs), policy documents, or contract/compliance requirements - ability to read & interpret coverage terms, limits, and endorsements
Ability to translate complex business or contractual requirements into system configurations (workflow rules, decisioning logic, or similar platform setup)
Strong communication and presentation skills, including executive-level conversations
Proven ability to manage multiple accounts and priorities simultaneously
Comfort working with CRM and CS platforms (Salesforce experience strongly preferred)
Experience in SaaS, B2B technology, identity, security, or compliance solutions
Familiarity with customer health scoring and success metrics
Automate COI verification and vendor compliance. Easily adapt and extend AI-powered automation to fit your risk program.
Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2016
Headquarters
Atlanta, Georgia
LinkedIn followers
5,395
Total funding
$43M
Evident gives Risk Leaders the AI-powered automation and insight they need to find blindspots, fix bottlenecks, and close the compliance gaps that leave them exposed to third-party risk.
Why this matters: Organizations depend on a complex network of vendors, suppliers and partners that are critical to their success, but also a significant source of third-party risk. When managing these risks is high-stakes, Risk & Compliance teams need more than manual reviews, spreadsheets, and narrow point solutions. They need robust systems that they can adapt to their unique risk environment, with intelligence built in to verify actual evidence, not just checklists.
That's where Risk Leaders turn to Evident to verify COIs and contracts, streamline diligence and onboarding, monitor vendors, and reduce 3rd-party risk, all with a consumer-grade experience that makes compliance easier for everyone.
** Thousands of customers from SMB, to public entities, to the Fortune 500. **
** The Evident Network of 4 million members is the world's largest business verification network. **
** Named the Leader in Liminal's 2025 Operational Third Party Risk Management Index. **
Offices: 945 E Paces Ferry Rd NE, Atlanta, Georgia 30326, US
risk managementthird party risk managementcertificate of insurance trackingthird party vendorthird party suppliertprmdue diligencesupplier risk managementvendor risk managementinsurance verification
Based on 1892 listings with disclosed salaries, most sales jobs in Georgia pay between $55k–$169k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in Georgia right now?
There are currently 8,655 open sales positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Georgia?
Companies currently hiring include AutoZone, Advance Auto Parts, Lowe's Companies, Inc., Truist, Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Georgia?
Yes — 1717 of the 8655 open sales positions offer remote or hybrid work (902 remote, 815 hybrid).
How do I apply for Sales jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.