McAllen, Texas, United States · On-site
At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we a…
Skills: Leadership, Coaching, Mentoring, Performance Management, Quality Assurance
Atlanta, Georgia, United States · On-site
Strategy & Growth: Develop and execute data-driven strategies to achieve profit, growth, and retention targets for auto insurance products within assigned state(s).Product Development: Define features, manage the product…
Skills: Product Strategy, Data Analysis, Product Lifecycle Management, Pricing Strategy, Underwriting Guidelines
Columbus, Ohio, United States · On-site
JOIN THE ASSURANCEAMERICA TEAM Are you a dynamic, motivated individual eager to kickstart your career in the fast-paced world of insurance? Look no further! At AssuranceAmerica, we're seeking a passionate professional to…
Skills: B2B Sales, Relationship Management, Market Analysis, Strategic Planning, Communication
McAllen, Texas, United States · On-site
$60k–$80k/yr
Job Summary We are seeking a motivated and results-driven Insurance Sales Agent to join our growing team. In this role, you will handle inbound and outbound calls, assess customer insurance needs, and sell policies that …
Skills: Inbound Sales, Outbound Sales, Insurance Underwriting, Consultative Selling, Closing Techniques
Atlanta, Georgia, United States · On-site
Each day at AssuranceAmerica is different, but as an HR Business Partner, you will: Core HR: Drive the day-to-day HR functions that support the lifecycle of an associate. Champion associate engagement and continuously id…
Skills: Employee Relations, Strategic HR Planning, HR Compliance, Workforce Analytics, Policy Development
Alabama, United States · Remote OK
Our Company: At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate n…
Skills: Claims Investigation, Negotiation, Property And Casualty Insurance, Liability Assessment, Damage Evaluation
Birmingham, Alabama, United States · Hybrid
Casualty adjuster responsible for a caseload consisting of complex coverage and liability issues and any claims involving serious injuries. This position requires thorough and complete investigations to gather sufficient…
Skills: Claims Investigation, Liability Evaluation, Coverage Analysis, Negotiation, Reserve Management
Atlanta, Georgia, United States · Remote OK
JOIN THE ASSURANCEAMERICA TEAM Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica has prov…
Skills: Customer Experience, Problem Solving, Critical Thinking, Technical Proficiency, Policy Management Systems
Atlanta, Georgia, United States · Remote OK
JOIN THE ASSURANCEAMERICA TEAM Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica has prov…
Skills: Customer Experience, Problem Solving, Critical Thinking, Underwriting Support, Billing Management
Atlanta, Georgia, United States · On-site
JOIN THE ASSURANCEAMERICA TEAM Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica has prov…
Skills: Customer Experience, Problem Solving, Critical Thinking, Technical Proficiency, Policy Management Systems
Lincoln, Nebraska, United States · Remote OK
JOIN THE ASSURANCEAMERICA TEAM Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica has prov…
Skills: Customer Experience, Problem Solving, Critical Thinking, Underwriting Support, Billing Management
Birmingham, England, United Kingdom · Hybrid
JOIN THE ASSURANCEAMERICA TEAM Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica has prov…
Skills: Customer Experience, Problem Solving, Critical Thinking, Technical Proficiency, Underwriting Support
Atlanta, Georgia, United States · On-site
JOIN THE ASSURANCEAMERICA TEAM Are you seeking a place where your ideas matter and your contributions make an impact? Join AssuranceAmerica! For 25 years, we've delivered top-notch property and casualty insurance through…
Skills: Telephone Sales, Relationship Management, CRM, Salesforce, Strategic Planning
Tampa, Florida, United States · On-site
Liability Adjuster I/II Make an Impact. Own Your Work. Grow Your Career. At AssuranceAmerica, claims is more than resolving accidents—it's helping people move forward after the unexpected. As a Liability Adjuster I/II, y…
Skills: Claims Investigation, Negotiation, Liability Evaluation, Customer Service, Case Management
Miami, Florida, United States · Remote OK
MIAMI BASED POSITION! Make an Impact. Own Your Work. Grow Your Career. At AssuranceAmerica, claims is more than resolving accidents—it's helping people move forward after the unexpected. As a Liability Adjuster I, you'll…
Skills: Claims Investigation, Negotiation, Liability Evaluation, Customer Service, Case Management
Tampa, Florida, United States · On-site
JOIN THE ASSURANCEAMERICA TEAM Are you a dynamic, motivated individual eager to kickstart your career in the fast-paced world of insurance? Look no further! At AssuranceAmerica, we're seeking a passionate professional to…
Skills: B2B Sales, Relationship Management, Market Analysis, Strategic Planning, Communication Skills
Atlanta, Georgia, United States · On-site
Join a Collaborative and Supportive Team We are seeking a reliable, detail-oriented, and proactive Sales Operations Associate to support our growing team. This role is ideal for someone who thrives in a fast-paced, team-…
Skills: Sales Operations, Agency Appointments, Compliance Management, Salesforce, PTS
Tampa, Florida, United States · On-site
Our Company: At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate n…
Skills: Claims Investigation, Negotiation, Property and Casualty Insurance, Communication Skills, Multi-tasking
Atlanta, Georgia, United States · Hybrid
Our Company At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment t…
Skills: Relationship Management, Agency Appointment, Sales Growth, Insurance Quoting, Market Analysis
Tampa, Florida, United States · On-site
Our Company At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment t…
Skills: Fraud Detection, Insurance Investigation, Examinations Under Oath, Document Analysis, Interviewing Skills
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The Customer Experience Supervisor leads a call center team, overseeing the design of protocols and providing management oversight to representatives. They are responsible for coaching staff, performing audits for compliance, and analyzing KPIs to ensure professional service and positive financial results.
A Bachelor's degree or equivalent work experience is required. Preference is given to candidates with over 3 years of experience in leadership and the private passenger insurance market.
At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.
This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.
The Customer Experience Supervisor is the leader of a team within the call center and fully responsible for all that takes place – from the design and establishment of protocols, to providing the management oversight to the Customer Experience Representative team members. Leadership is required to assure all calls are handled with utmost professionalism, in line with standards and practices, and managed in a timely manner to assure our company maintains a strong, positive image in the marketplace among our customers.
Each day at AssuranceAmerica is different, but as a Customer Experience Supervisor you will:
Guides and manages performance and professional development through coaching and mentoring of technical staff, including performance evaluations and salary reviews.
Performs regular file reviews and audits to determine compliance with best practices.
Facilitates and promotes consistent, positive Department financial results by actively strategizing with and providing appropriate guidance and authority to associates.
Requires technical knowledge and experience, including an understanding of coverage and minimum state requirements.
Responsible for various projects related to achieving Department goals (i.e., cost management, quality assurance, training, and development, etc.).
Control backlog error and expenses.
Knowledge of analytics and KPIs to analyze and evaluate associate and team performance.
May be called upon to perform additional duties as needed.
Qualifications:
Required
Preferred
At AssuranceAmerica, our mission is to make quality insurance accessible and affordable for everyone. We provide personal auto, renters, commercial auto, and motor club to customers across 14 states through our network of over 9,500 independent agents. We believe everyone deserves a fair rate, which is why we do not use credit scores to determine pricing—just straightforward coverage at prices that fit your budget. Through The Generous Policy™, we direct 5% of our profits to high-impact nonprofits addressing homelessness and education in the communities where we live and work. For over 25 years, we've been committed to helping drivers and renters get the coverage they need at prices they can afford.
Offices: Atlanta, GA, US · Tampa, FL, US · Dallas, Texas, US
At AssuranceAmerica, our mission is to make quality insurance accessible and affordable for everyone. We provide personal auto, renters, commercial auto, and motor club to customers across 14 states through our network of over 9,500 independent agents. We believe everyone deserves a fair rate, which is why we do not use credit scores to determine pricing—just straightforward coverage at prices that fit your budget. Through The Generous Policy™, we direct 5% of our profits to high-impact nonprofits addressing homelessness and education in the communities where we live and work. For over 25 years, we've been committed to helping drivers and renters get the coverage they need at prices they can afford.
Offices: Atlanta, GA, US · Tampa, FL, US · Dallas, Texas, US
