Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Counsel Legal & Business Affairs - Real Estate, Construction & Venue Ops
New York, New York, United States · On-site
$113k–$195k/yr
Mid level$620M raised
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Skills: Contract Drafting, Legal Analysis, Real Estate Law, Construction Law, Corporate Transactions
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Skills: SOC Operations, Team Leadership, Incident Response, CCTV Monitoring, Physical Access Control Systems
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Skills: Creative Strategy, Brand Storytelling, New Business Pitching, Project Leadership, Cross-functional Collaboration
Dance Coordinator Knicks City Dancers/Knicks City Kids
New York, New York, United States · On-site
$45k–$70k/yr
Mid level$620M raised
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$83k–$115k/yr
Full-time
associate degree, professional certificate
Upskilling Tools and Resources, Career Development Resources
Posted 6d ago
~40 hrs/week
Responsibilities
Accountable for the operational management of premium food and beverage outlets and events to ensure an exceptional guest experience. Responsibilities include supervising staff, managing inventory and budgets, and collaborating across functions to drive business results.
Requirements
Requires 5-8 years of F&B management experience in fine dining or catering within entertainment venues or hotels. A NYC Department of Health Food Protection Certificate and proficiency in POS and inventory systems are required.
Full job description
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Manager, Premium Food & Beverage Operations is accountable for the overall-related operational management of Premium Food & Beverage outlets and events. He/she ensures an exceptional guest experience by driving performance of supervisors and front-line team. The manager collaborates across functions to achieve business results and reacts as needed within a fast paced and dynamic environment. Success in this role is demonstrated by an exceptional customer experience, a commitment to the engagement and development of team, and achievement of business results. The Manager, Premium Food & Beverage Operations reports to the Senior Director, Premium Food & Beverage Operations.
What will you do?
Sets direction for supervisory team and front-line staff to ensure the consistency of guest experience within our suites division and all F&B products in premium F&B outlets; oversees complete event-related operations of designated areas including supervision of non-F&B event-related staff.
Tracks sales trends and recommends adjustments to maximize departmental profitability and keep F&B offerings current; proactively identifies and implements solutions to departmental challenges; responds to service breakdowns immediately
Coordinates daily labor activities ensures proper staffing levels are in place, assigns scheduled employees and manages breaks to foster a seamless delivery of service.
Maintains physical inventory of food, beverage and disposable products and implements systems to mitigate waste and monitor costs; inputs inventory counts and reviews with Finance on a monthly basis.
Collaborates with other departments to execute departmental and organizational initiatives and compliance with city and state regulations.
Emphasis on beverage-focused initiatives, both in cocktail and wine development across all Premium outlets.
Completes and submits payroll accurately and according to Company-specified guidelines and deadlines.
Liaison between Premium Services division and the ground operation.
Partners on the full-cycle recruitment, hiring and development of supervisors and front-line staff by conducting interviews, selecting candidates for hire, onboarding, providing continuous feedback and identifying on-going training and development opportunities in an effort to leverage talent.
Conducts periodic meetings with supervisors and team leads covering Department of Health (DOH) guidelines, cleanliness initiatives, service and product changes and Company-wide communications.
Maintains a high level of integrity and role models a positive attitude and adherence to all Company objectives and goals; ensures that all team members are engaged, upbeat, and delivering an exceptional guest experience.
Supervision of Premium F&B Operations Supervisors.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
5-8 years of Food & Beverage management experience, to include oversight of fine dining and catering/suites
within an entertainment venue or hotel.
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
Proficiency in Point of Sale (POS), purchasing and inventory systems.
POS software preferred.
Experience managing budgets and resource allocations.
Successful track record measuring customer satisfaction and loyalty and recommending/ tracking improvements.
Ability to manage cross-functional teams and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship.
Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes.
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
Demonstrated experience coaching, mentoring, and developing staff and ability to monitor performance and to hold team accountable for outcomes.
Proactive self-starter with proven ability to manage multiple tasks while under tight deadlines.
Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of
Proficiency in Microsoft Office.
Previous experience within Sports & Entertainment, and theater operations or event planning is preferred.
Experience managing union staff preferred.
Special Requirements?
NYC Department of Health and Mental Hygiene Food Protection Certificate
Lifting 25 lbs., standing for long periods and walking long distances.
Ability to work a flexible schedule including nights, weekends, holiday, and split days off; willing to travel to other venues as needed.
#LI- Onsite
Pay Range
$83,000—$110,000 USD
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Related keywords
Food & BeveragePremium ServicesPOS SoftwareInventory SystemsNYC Department of HealthFood Protection CertificateFine DiningCateringSuites DivisionHospitalityEvent OperationsLabor ManagementPayrollUnion StaffSports & EntertainmentTheater Operations
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences.
Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment.
MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America.
More information is available at www.msgentertainment.com.
Offices: 2 Penn Plaza, New York, NY 10121, US · 175 N. State Street, Chicago, IL, US · 4 Pennsylvania Plaza, New York, 10001, US · 1260 Avenue of the Americas, New York, NY 10020, US · 2124 Broadway, New York, NY 10023, US
Live EntertainmentSportsMedia and EntertainmentBusiness DevelopmentTheatreFitnessBroadcastingReal EstateEvents
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