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Jobs at Madison Square Garden Entertainment Corp. (Now Hiring) — 11 open

Madison Square Garden Entertainment Corp. logoMadison Square Garden Entertainment Corp.

Employee Service Center Representative, Chicago Theatre- Part Time

Chicago, Illinois, United States · On-site

Mid level$620M raised

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…

Skills: Customer Service, HR Administration, Payroll Support, Scheduling, Microsoft Office Suite

Madison Square Garden Entertainment Corp. logoMadison Square Garden Entertainment Corp.

Employee Service Center Representative (Part-Time) - Sphere

Las Vegas, Nevada, United States · On-site

Mid level$620M raised

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…

Skills: Customer Service, HR Administration, Payroll Support, Scheduling, Microsoft Office Suite

Madison Square Garden Entertainment Corp. logoMadison Square Garden Entertainment Corp.

Concessions Prep

New York, New York, United States · On-site

Entry level$620M raised

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…

Skills: Kitchen Experience, Guest Service, Detail Oriented, Teamwork, Heavy Lifting

Madison Square Garden Entertainment Corp. logoMadison Square Garden Entertainment Corp.

Manager Workforce

New York, New York, United States · On-site

$100k–$115k/yr

Senior$620M raised

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…

Skills: Workforce Management, Time & Attendance, Scheduling, CBA Rules Application, Payroll Processing

Madison Square Garden Entertainment Corp. logoMadison Square Garden Entertainment Corp.

Usher

New York, New York, United States · On-site

Entry level$620M raised

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…

Skills: Customer Service, Hospitality, Interpersonal Communication, Crowd Management, Conflict Resolution

Madison Square Garden Entertainment Corp. logoMadison Square Garden Entertainment Corp.

Sphere Technology Operations Business Season 2026 - 2027 Graduate Student Associate Program (Burbank, CA)

Burbank, California, United States · On-site

Entry level$620M raised

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…

Skills: Organizational Skills, Multi-tasking, Prioritization, Verbal Communication, Written Communication

Madison Square Garden Entertainment Corp. logoMadison Square Garden Entertainment Corp.

Extra Laborer

New York, New York, United States · On-site

Entry level$620M raised

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…

Skills: General Cleaning, Heavy Lifting, Forklift Operation, Pallet Jack Operation, Rigging

Madison Square Garden Entertainment Corp. logoMadison Square Garden Entertainment Corp.

Integrated Marketing Business Season 2026 - 2027 Student Associate Program (Burbank, CA)

Burbank, California, United States · On-site

Entry level$620M raised

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…

Skills: Organizational Skills, Multi-tasking, Prioritization, Verbal Communication, Written Communication

Madison Square Garden Entertainment Corp. logoMadison Square Garden Entertainment Corp.

Senior Analyst HRIS - Oracle

New York, New York, United States · On-site

$83k–$145k/yr

Senior$620M raised

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…

Skills: Oracle Fusion HCM, Oracle Payroll, Fast Formula Development, Absence Management, Time & Labor

Madison Square Garden Entertainment Corp. logoMadison Square Garden Entertainment Corp.

Event Security Officer

New York, New York, United States · On-site

Mid level$620M raised

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…

Skills: Security Procedures, Guest Relations, Crowd Management, Access Control, Incident Reporting

Madison Square Garden Entertainment Corp. logoMadison Square Garden Entertainment Corp.

Senior Oracle Integration Cloud Developer

New York, New York, United States · On-site

$96k–$190k/yr

Senior$620M raised

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…

Skills: Oracle Integration Cloud, OIC Gen 3, REST, SOAP, XSLT

Madison Square Garden Entertainment Corp. logo

Employee Service Center Representative, Chicago Theatre- Part Time

Madison Square Garden Entertainment Corp.

Chicago, Illinois, United States • On-site

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Mid level

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  • Part-time
  • Upskilling Tools, Career Development Resources
  • Posted 5d ago
  • ~40 hrs/week

Responsibilities

Acts as the primary point of contact for Tier 1 employee inquiries regarding payroll, scheduling, and attendance. Supports HR functions including onboarding, I-9 processing, and the resolution of employee service requests.

Requirements

Requires previous experience in a call center, HR, or administrative support role with proficiency in Microsoft Office. Strong communication skills and the ability to work a flexible onsite schedule including nights and weekends are essential.

Full job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Employee Service Center Representative serves as a vital link in the day-to-day operations in our Employee Service Center department. The Employee Service Center Representative provides comprehensive support to our frontline Venue employees throughout all MSG company venues; offering assistance via various channels such as ticketing, email, and face-to face, and phone interactions.

What will you do?

  • Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators).
  • Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.
  • Support employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions.
  • Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as assigned.
  • Contribute to various HR functions, which may involve supporting licenses and certifications, supporting training and development initiatives, and assisting with Time and Attendance related disciplinary actions.
  • Partner with Coordinators and assigned ESC Leadership in all areas of day-to-day departmental orientation.
  • Support Employee Service Center office with assigned on-site support and tasks essential for sustaining smooth business operations.

What do you need to succeed?

  • Previous call center, HR or administrative (scheduling, payroll, employee services) support experience.
  • Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus.
  • Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.
  • Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.
  • Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.
  • Proficient problem-solving, reasoning, motivational, and organizational skills are essential.
  • Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees.
  • Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.  

Special Requirements

  • Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings.

 

#LI-Onsite

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

Related keywords

HRISOracleEmployee Service CenterSLATier 1 SupportOnboardingI-9 ProcessingTime and AttendancePeople PracticesEmployee RelationsBilingualSpanishLive EntertainmentAdministrative SupportCase Management

About Madison Square Garden Entertainment Corp.

LinkedInVisit site
Industry
Entertainment
Company size
5,001-10,000 employees
Headquarters
New York, NY
LinkedIn followers
116,334
Total funding
$620M

MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences. Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment. MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America. More information is available at www.msgentertainment.com.

Offices: 2 Penn Plaza, New York, NY 10121, US · 175 N. State Street, Chicago, IL, US · 4 Pennsylvania Plaza, New York, 10001, US · 1260 Avenue of the Americas, New York, NY 10020, US · 2124 Broadway, New York, NY 10023, US

Live EntertainmentSportsMedia and EntertainmentBusiness DevelopmentTheatreFitnessBroadcastingReal EstateEvents
View all jobs at Madison Square Garden Entertainment Corp.

About Madison Square Garden Entertainment Corp.

LinkedInVisit site
Industry
Entertainment
Company size
5,001-10,000 employees
Headquarters
New York, NY
LinkedIn followers
116,334
Total funding
$620M

MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences. Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment. MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America. More information is available at www.msgentertainment.com.

Offices: 2 Penn Plaza, New York, NY 10121, US · 175 N. State Street, Chicago, IL, US · 4 Pennsylvania Plaza, New York, 10001, US · 1260 Avenue of the Americas, New York, NY 10020, US · 2124 Broadway, New York, NY 10023, US

Live EntertainmentSportsMedia and EntertainmentBusiness DevelopmentTheatreFitnessBroadcastingReal EstateEvents
View all jobs at Madison Square Garden Entertainment Corp.

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