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Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Team Member Discounts, Weekly Pay, Paid Parental Leave
Posted 17d ago
~40 hrs/week
Responsibilities
The Customer Service Department Manager leads team engagement, coaching, and performance management for staff across multiple store locations. They are accountable for operational excellence, financial results including P&L budget items, and ensuring safety and compliance standards are met.
Requirements
Candidates should possess a bachelor's degree or equivalent experience along with at least 4 years of retail, grocery, or customer service experience. Strong leadership skills, business acumen, and the ability to analyze financial data to make informed decisions are required.
Full job description
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!
Meijer Rewards
Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth
Please review the job profile below and apply today!
Are you seeking to join a thriving organization where you can make a meaningful impact? Do you have a passion for developing people and delivering exceptional customer service? Meijer is looking for a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence join Meijer across South Haven, Benton Harbor, Stevensville, and surrounding stores, spending time in each location based on what the business needs most (driven by seasonal need).
Great benefits that start on day 1, which include: Medical, Dental, Vision, Team Member Discounts, Weekly Pay, and much more!
The Customer Service Department Manager is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Customer Service Department Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Customer Service Department Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.
What You’ll be Doing:
Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.
This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.
What You Bring with You (Qualifications):
Bachelor’s degree or equivalent experience.
Minimum 4+ years of retail/grocery or customer service experience.
Progressive leadership experience preferred.
A passion to provide industry leading service.
Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
Demonstrated ability to lead an organization that practices working safely at all times.
Demonstrates proactive/creative thinking and applies it to the business.
A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
A strong business acumen.
An innovative attitude to help Meijer set the industry standard.
A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.
Meijer is a family-owned, Midwest-based retailer with more than 500 supercenters, grocery stores, neighborhood markets, and express locations throughout the Midwest. Based in Grand Rapids, Mich., we employ more than 71,000 team members and rank among the nation’s largest privately held companies.
As the pioneer of the “one-stop shopping” concept, we’re committed to delivering quality products, great value, and exceptional service. Our core values—customers, competition, family, freshness, health, and safety—guide everything we do.
For more than 90 years, we’ve supported our communities through charitable giving, nonprofit partnerships, and local events. Meijer is consistently recognized as a Great Place to Work and annually donates at least 6 percent of its profit to strengthen its communities. We believe in helping team members reach their full potential because together, we can do great things.
Join us and be part of a company that values innovation, growth, and family.
Offices: 2929 Walker NW, Grand Rapids, Michigan 49544, US
Super CenterPharmacyand Health & BeautyHealth CareRetailPharmaceuticalFood Processing
How much do Management & Leadership jobs in Michigan pay?
Based on 2527 listings with disclosed salaries, most management & leadership jobs in Michigan pay between $65k–$176k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Michigan right now?
There are currently 12,315 open management & leadership positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Michigan?
Companies currently hiring include Domino's, Ford Motor Company, Stellantis, Meijer, Corewell Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Michigan?
Yes — 2070 of the 12315 open management & leadership positions offer remote or hybrid work (531 remote, 1539 hybrid).
How do I apply for Management & Leadership jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.