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Full-time
bachelor degree, professional certificate
Medical insurance, Dental insurance, Vision insurance, Paid time off, Paid holidays, 401(k) with company match
Posted 5d ago
~40 hrs/week
Responsibilities
The HR Generalist will partner with managers to resolve complex employee relations issues, including conducting investigations and ensuring compliance with employment laws. They will also support HR operations, including payroll collaboration, performance management, and the administration of company-wide HR initiatives.
Requirements
Candidates must have 2–5 years of experience in an HR Generalist or Business Partner role, preferably within the hospitality industry. A bachelor’s degree in Human Resources or a related field is required, with SHRM-CP or PHR certification preferred.
Full job description
Company Description
Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including the River Country Water Park, horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
Westgate Resorts is seeking an HR Generalist – Employee Relations in River Ranch, FL to support critical human resources functions across multiple resort properties. This full-time, on-site HR Generalist role is hiring immediately and is ideal for a human resources professional experienced in employee relations, HR compliance, and workplace investigations within a fast-paced hospitality environment.
The ideal candidate for this Human Resources Generalist role brings strong problem-solving skills, a high level of professionalism, and the ability to guide leaders through complex HR situations. Success in this role requires excellent communication, attention to detail, and the ability to balance multiple priorities while maintaining confidentiality and compliance standards.
Qualifications
What You'll Do:
Partner with managers to resolve complex employee relations issues, including investigations, disciplinary actions, grievances, and conflict resolution
Conduct and lead HR investigations from intake through resolution, ensuring proper documentation and compliance
Respond to regulatory inquiries from agencies such as the EEOC and Department of Labor
Interpret and apply employment laws including FMLA, FLSA, ADA, and EEO, advising leadership on compliance and risk mitigation
Collaborate with payroll, benefits, and HR teams to support employee lifecycle processes and operational workflows
Support administration and resolution of workers’ compensation claims
Maintain accurate HR documentation and ensure compliance with recordkeeping standards
Represent the company in unemployment claims and hearings
Plan and support employee engagement initiatives, including wellness events and company programs
Contribute to HR initiatives such as I-9 audits, policy updates, and compliance reviews
Design and deliver training programs for employees and leadership on HR policies and performance management
Support annual performance review processes and organizational development efforts
Provide coaching on performance management, employee engagement, and career development
Maintain personnel records; scanning, indexing and reviewing files.
Assist with day-to-day HR operations and administrative support
Additional Information
What You'll Bring:
Experience
2–5 years of experience in a Human Resources Generalist or HR Business Partner role
Experience in hospitality, hotel, or timeshare industry preferred
Education / Certifications
Bachelor’s degree in Human Resources, Business Administration, or related field
SHRM-CP or PHR certification preferred
Skills
Strong knowledge of employment laws and HR compliance (FMLA, FLSA, ADA, EEO)
Experience conducting employee relations investigations and conflict resolution
Proficiency in HRIS systems (ADP preferred) and Microsoft Office
Strong communication and interpersonal skills with the ability to manage confidential information
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong analytical and problem-solving skills
Ability to build relationships across all levels of the organization
Why Westgate?
Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Property: 46103-WG River Ranch Resort
Career Site Category: Human Resources
Related keywords
Human ResourcesEmployee RelationsComplianceInvestigationsHospitalityHRISADPFMLAFLSAADAEEOPerformance ManagementConflict ResolutionRecruitmentPayrollWorkers' Compensation
We are proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For, and by TIME as one of America's Best Private Companies. These awards reflect our commitment to creating opportunities, enriching lives and delivering exceptional experiences for our Owners, Guests and Team Members.
Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of more than 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company’s 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler’s needs.
Our Mission:
We create meaningful vacation experiences that bring families together, foster connection, and build cherished memories for a lifetime.
Social Responsibility:
We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount.
Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.
Offices: 5601 Windhover Drive, Orlando, Florida 32819, US
How much do Management & Leadership jobs in Florida pay?
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