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Full-time
high school, associate degree, bachelor degree, professional certificate
Posted 6d ago
~40 hrs/week
Responsibilities
The Customer Service Coordinator manages shop work plans, schedules preventative maintenance, and coordinates repairs to ensure optimal productivity. They also serve as the primary point of contact for customers regarding service updates, billing, and issue resolution.
Requirements
Candidates must have at least 2 years of customer service experience and 1 year of hands-on mechanical experience. A high school diploma is required, while an associate or bachelor's degree and ASE certification are preferred.
Full job description
Position Summary:
A Penske Customer Service Coordinator in our Santa Clara branch, is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
Major Responsibilities:
• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1969
Headquarters
Reading, PA
LinkedIn followers
90,131
Penske Truck Leasing is a Penske Transportation Solutions company headquartered in Reading, Pennsylvania. A leading provider of innovative transportation solutions, Penske operates and maintains nearly 400,000 vehicles and serves its customers from approximately 1,000 maintenance facilities and more than 1,900 truck rental locations across North America. Solutions from Penske include full-service truck leasing, fleet maintenance, truck rentals, used trucks, and a comprehensive array of technologies to keep the world moving forward. Penske Truck Leasing Co., L.P. is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd.
Offices: 2675 Morgantown Rd, Reading, PA 19607, US
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