Description Join San Andreas Regional Center – Where Every Role Matters. San Andreas Regional Center (SARC) is one of 21 regional centers in California, funded by the State and rooted in the values of the Lanterman Act. …
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The Appeals Resolution Specialist is responsible for administering and resolving appeal and complaint requests in accordance with the Lanterman Developmental Disabilities Services Act. They also provide direction to service coordinators, represent the center in hearings, and investigate allegations of improper activity.
Requirements
Candidates must possess a bachelor's degree in social work, public administration, or a related field. Additionally, at least two years of increasingly responsible social work experience, including familiarity with Regional Center systems, is required.
Full job description
Description
Join San Andreas Regional Center – Where Every Role Matters.
San Andreas Regional Center (SARC) is one of 21 regional centers in California, funded by the State and rooted in the values of the Lanterman Act. As a community-based nonprofit, we are dedicated to supporting individuals with developmental disabilities in living full, independent, and inclusive lives.
Join a diverse, mission-driven team that is passionate about making a meaningful difference every day. If you care deeply about equity, advocacy, and social impact— SARC is the place for you.
Job Summary: While maintaining good public relations and implementing the goals and vision of the Regional Center, this position is responsible for administering and resolving appeal and complaint requests in accordance with the provisions of the Lanterman Developmental Disabilities Servies Act, the Regional Center’s contract with the California Department of Developmental Services, and the policies of the Board of Directors. This job requires the individual to have an understanding of the Lanterman Developmental Disabilities Services Act and to apply independent discretion and judgement in all facets of services and appeals.
Essential Job Functions:
Oversee, support and provide direction to Service Coordinators, including providing critical feedback.
Establish and maintain collaborative, cooperative, and positive working relationships with individuals served, their families and representatives, regional center staff, the Office of Administrative Hearings, and the Department of Developmental Services.
Knowledge of applicable laws, represent, or assist to represent, the Regional Center in some or all aspects of informal meetings, mediations, and/or appeal hearings in compliance with California Welfare & Institutions Code Section 4700 et al.
Complete required forms and paperwork to set and maintain appeals with the Office of Administrative Hearings, including drafting and submitting appropriate requests, motions, and statements.
Negotiate and mediate with individuals served, their families, and their representatives to resolve disagreements and prepare and draft informal decisions and mediation agreements.
Prepare witnesses and secure and prepare all necessary exhibits for hearing.
Investigate, or assist to investigate, allegations of improper activity or violations of the rights of individuals served by vendor service providers or Regional Center staff and contractors under W&IC § 4731 and the Regional Center Whistleblower Policy, in compliance with the Center’s contract with the Department.
Draft and submit reports to the Executive Director or their designee regarding factual findings and recommended resolution of complaints of individuals served by vendor service providers or Regional Center staff and contractors under W&IC § 4731 and the Regional Center Whistleblower Policy.
Maintain and update appropriate tracking systems and reports to ensure compliance with Regional Center, state, and federal requirements.
Provide technical assistance, as required, in the preparation of notices of action in compliance with Center requirements and policies and with the Lanterman Act.
Provide training to community, stakeholders, or Regional Center staff regarding appeals and complaints as requested.
Assist with the analysis and reporting of appeals, hearings, and complaints to determine trends and recommendation of appropriate proactive changes to policy and procedure.
Other duties as required
Supervision Exercised: Uses independent judgement to provide instructions to service coordinators, managers, or other staff regarding appeals, complaints and other essential functions of service coordinators’ day-to-day responsibilities. Acts as a resource to give direction to service coordinators.
We offer a competitive benefits package designed to support your health, well-being, and future.
Employees receive free medical coverage (yes, free for employees!), along with free dental and vision insurance for your dependents.
Our benefits include a CalPERS pension plan, offering rare, long-term financial security through a lifetime pension, excellent health benefits, and overall career stability. Additional benefits include a 403(b) retirement plan, flexible spending accounts, and an Employee Assistance Program (EAP).
You'll also enjoy:
Five days of paid education leave per fiscal year
Vacation time, sick leave, 12 paid holidays and 2 floating holidays!
Life insurance, with options for additional coverage
Access to an employee discounts portal full of great deals
We offer flexible work schedules and select hybrid positions, promoting a healthy and balanced work-life experience. And that’s just the beginning — explore the full list of benefits on our careers website! (**Benefits apply to eligible employees.)
Requirements
Education/Experience:
A bachelor’s degree in social work, public administration, or a related field and two years of increasingly responsible social work experience, including experience with Regional Center systems and programs for the developmentally disabled.
Special Skills and Knowledge:
Knowledge of regional center systems and procedures, developmental disabilities, and effective quality service delivery.
Possess the ability to independently plan and schedule work, provide oral and written presentations, and adjust to changing situations and priorities.
Knowledge of the principles of effective and authentic professional communication and conflict resolution.
The ability to work effectively, positively, and cooperatively with individuals served, their families and representatives, colleagues, the community, and other agencies.
Creative problem-solving ability.
People management.
Other: Use of an automobile, possession of a valid driver’s license and proof of automobile liability insurance for the minimum amount prescribed by law, or the ability to provide for independent transportation.
People first through Service, Advocacy, Respect, and Choice
Industry
Non-profit Organizations
Company size
201-500 employees
Headquarters
San Jose, California
LinkedIn followers
3,050
Who We Are
San Andreas Regional Center is a community-based, private nonprofit corporation funded by the State of California to serve people with developmental disabilities as required by the Lanterman Developmental Disabilities Act. The Lanterman Act is part of California law that sets out the rights and responsibilities of persons with developmental disabilities. San Andreas is one of 21 regional centers throughout California serving individuals and their families who reside within Monterey, San Benito, Santa Clara, and Santa Cruz Counties.
Services Provided
Once an individual’s eligibility has been determined through the Intake process, service coordination and planning is initiated with the development of a person centered written plan. Services are individually determined and are provided to assist with opportunities to maximize consumers’ opportunities to live independent productive and satisfying lives as members of our community.
Mission Statement
San Andreas Regional Center Mission Statement recognizes the ongoing need for advocacy to sustain the original intent and promise of the Lanterman Developmental Disabilities Act and commits itself to protecting its provisions.
Equal Opportunity Employer
San Andreas Regional Center is an Equal Opportunity Employer. This agency does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. Apply online: https://www.sanandreasregional.org/careers/ or check out the Jobs tab at the top of this page.
Offices: 6203 San Ignacio Ave, San Jose, California 95119, US · 1110 Main St, Watsonville, California 95076, US · 1370 S Main St, Salinas, California 93901, US
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