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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · Hybrid
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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · Hybrid
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Toronto, Ontario, Canada · On-site
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Skills: Full-cycle Recruitment, Onboarding, Off-boarding, HRIS Management, Employee Relations
Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada • Hybrid
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Lead the planning and delivery of internal communications across business segments to align colleagues with commercial priorities and strategies. Standardize communication processes through templates, playbooks, and the use of AI-enabled tools.
Requires 5+ years of experience in internal or corporate communications, preferably within a global SaaS or B2B environment. Must possess strong writing skills and experience supporting senior leaders in a matrixed organization.
Role Overview
We are seeking a proactive, detail-oriented, and commercially minded Internal Communications Manager to support our new Commercial Communications function. Reporting to the Senior Director, Commercial Communications, this role will focus on delivering clear, consistent, and engaging internal communications for Thomson Reuters ‘big 3’ business segments: Tax, Audit & Accounting Professionals, Legal, and Corporates.
You will help colleagues understand business priorities, segment strategies, commercial progress, customer impact, product moments, and leadership messages. Working closely with partners across the segment teams, and supporting partners from marketing and product, alongside the broader communications team, you will help translate complex business topics into clear and compelling communications for internal audiences.
This is a hands-on role suited to someone who is comfortable drafting, planning, coordinating, and advising. You will play an important part in standardizing internal communications across the business segments through repeatable processes, templates, playbooks, editorial planning, and appropriate use of AI-enabled tools.
The ideal candidate will bring strong writing skills, good judgment, stakeholder management experience, and a strong understanding of how internal communications can support colleague engagement and advocacy, strategic alignment, and business performance in a fast-moving, matrixed environment.
About the Role
In this opportunity as Internal Communications Manager, Commercial Communications, you will:
Deliver internal communications for business segments: Lead the planning and delivery of internal communications across business segment teams, helping colleagues stay informed, engaged, and aligned with commercial priorities.
Support the Commercial Communications narrative: Help activate and maintain a consistent internal narrative across business segments. You will adapt approved messaging for employee audiences, and ensure internal communications consistently reflect segment priorities, technology strategy, customer value, and business progress.
Partner with senior leaders and stakeholders: Build trusted relationships with stakeholders across the business and provide practical communications support, working closely with segment leadership teams, and coaching them on communicating effectively with their teams.
Drive colleague engagement and alignment: Create communications that help colleagues understand the business direction and their role in delivering it. You will develop content that connects segment strategy to colleague priorities, with communications reinforcing Thomson Reuters company values and culture.
Support customer storytelling internally: Work with key business stakeholders to bring customer and product stories to life internally.
Standardize internal communications processes: Help build a consistent and efficient internal communications model across the Commercial Communications function. You will standardize the service offering and identify opportunities to simplify, templatize, or automate repeatable work, making use of AI tools.
About You
You are a strong fit for the role of Internal Communications Manager, Commercial Communications if your background includes:
5+ years’ experience in internal communications, corporate communications, employee communications, or business communications, ideally in a global, technology-driven, SaaS, B2B, or professional services environment.
Strong writing, editing, and storytelling skills, with the ability to simplify complex business and technology topics.
Experience supporting senior leaders or business stakeholders with communications planning and content development.
Understanding of how internal communications can support business strategy, colleague engagement, culture, and change.
Strong stakeholder management skills and confidence working with colleagues across functions, levels, geographies, and time zones.
High attention to detail and strong judgment, especially when handling sensitive or confidential information.
Experience developing communications plans, editorial calendars, FAQs, manager toolkits, leader notes, intranet content, and town hall materials.
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Replacement: This position is open due to an existing vacancy to support our evolving business needs.
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Ontario, Canada, the base compensation range for this role is $108,000 CAD - $158,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com
Thomson Reuters (TSX/NDAQ: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information on Thomson Reuters, visit tr.com and for the latest world news, reuters.com.
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