Ottawa, Ontario, Canada · On-site
$48/hr–$63/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage …
Skills: Pharmacy operations, Medication dispensing, Patient consultation, Inventory management, Workflow management
Port Hawkesbury, Nova Scotia, Canada · On-site
$16/hr–$18/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Maintain e…
Skills: Customer service, Cash handling, Point of sale systems, Inventory management, Loss prevention
Oshawa, Ontario, Canada · On-site
$18/hr–$23/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist …
Skills: Pharmacy dispensing, Customer service, Data entry, Prescription preparation, Third-party billing
Devon, Alberta, Canada · On-site
$17/hr–$21/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist …
Skills: Prescription dispensing, Customer service, Data entry, Pharmacy systems, Third-party billing
Winnipeg, Manitoba, Canada · On-site
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist …
Skills: Pharmacy assistance, Prescription dispensing, Customer service, Data entry, Third-party billing
Mississauga, Ontario, Canada · On-site
$17/hr–$18/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Managing t…
Skills: Customer service, Merchandising, Loss prevention, Cash handling, Staff training
Winnipeg, Manitoba, Canada · On-site
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist …
Skills: Pharmacy operations, Prescription dispensing, Customer service, Data entry, Third-party billing
Windsor, Ontario, Canada · On-site
$18/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Managing t…
Skills: Customer service, Cash handling, Merchandising, Loss prevention, Inventory management
Mississauga, Ontario, Canada · On-site
$17/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To provide…
Skills: Customer service, Cash handling, Computer skills, Register operation, Inventory management
Mississauga, Ontario, Canada · On-site
$17/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? DUTIES & RESPONSIBI…
Skills: Merchandising, Inventory management, Product placement, Receiving, Customer service
Moncton, New Brunswick, Canada · On-site
$17/hr–$21/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist …
Skills: Pharmacy dispensing, Customer service, Data entry, Prescription preparation, Third-party billing
Edmonton, Alberta, Canada · On-site
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage …
Skills: Pharmacy operations, Medication dispensing, Customer consultation, Inventory management, Workflow management
Simcoe, Ontario, Canada · On-site
$17/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To provide…
Skills: Customer service, Cash handling, Computer skills, Register operation, Record keeping
Miramichi, New Brunswick, Canada · On-site
$17/hr–$21/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist …
Skills: Pharmacy dispensing, Customer service, Data entry, Prescription preparation, Third-party billing
Halifax, Nova Scotia, Canada · On-site
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To maximiz…
Skills: Sales, Customer service, Consultative skills, Makeup application, Skincare consultation
Central Saanich, British Columbia, Canada · On-site
$18/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? DUTIES & RESPONSIBI…
Skills: Merchandising, Inventory management, Customer service, Product placement, Receiving
Edmonton, Alberta, Canada · On-site
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To maximiz…
Skills: Sales, Customer service, Consultative skills, Makeup application, Skincare consultation
île-de-Lamèque, New Brunswick, Canada · On-site
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Maintain e…
Skills: Customer service, Cash handling, Register operation, Merchandising, Loss prevention
Waterloo, Ontario, Canada · On-site
$17/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Maintain e…
Skills: Customer service, Cash handling, Register operation, Merchandising, Loss prevention
Lasalle, Ontario, Canada · On-site
$19/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist …
Skills: Pharmacy dispensing, Customer service, Data entry, Prescription preparation, Third-party billing
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Manage daily pharmacy operations, including dispensing medications and maintaining accurate inventory and documentation. Provide professional consultations to customers and healthcare providers while ensuring compliance with all legal and privacy standards.
Requires strong decision-making, leadership, and problem-solving skills to manage pharmacy workflows and coach colleagues. Candidates must be committed to exceptional customer service and possess proficiency in pharmacy systems and regulatory requirements.
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
Pharmacy and Customer Service
Acknowledge all customers approaching the Pharmacy
Practice within federal/provincial, regulatory/legal requirements
Ensure all privacy requirements are met, including customer confidentiality and consent management
Provide counselling on prescriptions, over the counter/behind the counter products
Practice to full extent of expanded scope with Professional Services, within your capability
Be clearly identifiable to the public
Ensure accuracy and appropriateness of all prescriptions dispensed
Communicate with other health care professionals within the circle of care to provide customer care
Maintain all records required in accordance with legislation, standards of practice, and policy
Control access to the dispensary with respect to inventory and patient confidentiality
Review and maintain Workflow Queues on a daily basis
Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
Review of stock to identify expired inventory
Oversight of current stock levels and medication orders from wholesaler
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
Involvement with financial reports as appropriate
Read and action store communications on in-store web
File incident reports when any customer or staff medication or privacy incidents occur
Independent thinking and decision making - makes decisions when dealing with issues or problems
Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
Proven ability to drive and build the business, lead by example and support enterprise programs
Commitment to providing exceptional customer service
Superior customer relations skills and a strong sense of professionalism
Strong problem-solving skills including experience formulating and executing action plans
Strong personal computing skills and knowledge of Pharmacy systems a definite asset
Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
Complete mandatory training and voluntary continuing education workshops, as needed
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Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Hiring Range / Échelle salariale à l’embauche :$48.90 - $63.25 / 48,90$ - 63,25$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.#EN
#FS #PHARM #ONBuilt on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting Canadians' health care needs for 50 years. What was once a small pharmacy in Toronto has grown into an organization of over 1,200 stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. Yet despite our growth, we have never forgotten our origins. We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time.
Offices: Toronto, Ontario, CA
Built on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting Canadians' health care needs for 50 years. What was once a small pharmacy in Toronto has grown into an organization of over 1,200 stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. Yet despite our growth, we have never forgotten our origins. We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time.
Offices: Toronto, Ontario, CA
