New York, New York, United States · Remote OK
$75k–$100k/yr
Reports to: CEO Team: Customer Success ABOUT PINNACLE Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. Pascal acts as a personal thought partner for every employee: surfacing ins…
Skills: Customer Success Management, Change Management, AI Fluency, Process Automation, Stakeholder Management
New York, New York, United States · On-site
Overview Case Manager Tuesday-Saturday 2pm-10pm Hourly Rate: $24.48 Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New…
Skills: Case Management, Interpersonal Skills, Communication Skills, Problem-Solving, Organizational Skills
New York, New York, United States · On-site
Overview Housing Specialist Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Housing Specialist helps…
Skills: Housing Assessments, Case Management, Client Advocacy, Problem-Solving, Communication
New York, New York, United States · On-site
$75k–$82k/yr
Position Title: Human Resources Generalist Department: Human Resources Reports to: Senior Manager, Human Resources Work Location: On-site Position FLSA Status: Full-Time Salaried Union Code: Non-Union Minimum Pay Rate: $…
Skills: Talent Acquisition, Onboarding, Employment Law, Compliance, HRIS
New York, New York, United States · Remote OK
$75k–$95k/yr
Who We Are Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too. We’re building the tools, community, and resources …
Skills: Interview Coordination, Candidate Experience, Calendar Management, ATS Workflow, Process Improvement
New York, New York, United States · On-site
$70k–$85k/yr
OVERVIEW The Human Resources Sourcing Coordinator - Recruiting will work closely with the HR Recruiting Team to actively build and maintain pipelines of qualified candidates for open recruiting roles across multiple admi…
Skills: Passive Sourcing, Candidate Screening, Market Analysis, Pipeline Management, LinkedIn Recruiter
New York, New York, United States · Remote Solely
$100k–$150k/yr
Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies …
Skills: Workday Configuration, Workday Report Writer, Calculated Fields, Business Process Design, Workday Extend
New York, New York, United States · On-site
$140k–$150k/yr
We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, an…
Skills: Human Resources Leadership, Employee Relations, Talent Acquisition, Labor Relations, Compensation Planning
Atlanta, Georgia, United States · Hybrid
$97k–$195k/yr
We are seeking a talented individual to join our Health and Benefits Sales team at Mercer. This role can be based in New York City, Atlanta, Charlotte and DC where we have a Mercer office location. This is a hybrid role …
Skills: Sales Strategy, Cold Calling, RFP Response, Pricing Negotiation, C-suite Engagement
New York, New York, United States · Hybrid
$170k–$220k/yr
What We Do Rillet serves accounting and finance teams. Our customers are the financial brains of their companies. Our job is to help them run the numbers with impossible speed, accuracy, and insight. Rillet is an AI-nati…
Skills: Full-cycle Recruiting, Technical Sourcing, Talent Judgment, Stakeholder Management, Executive Presence
PointOneNew York, New York, United States · On-site
ABOUT POINTONE PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI-powered timekeeper …
Skills: Outbound Sourcing, Pipeline Building, Written Communication, Candidate Engagement, Search Strategy
New York, New York, United States · On-site
$25/hr–$28/hr
Life at Harvard Are you ready to be part of something Extraordinary? Look no further than Harvard is the largest family-owned provider of premier commercial janitorial and professional security services in the United Sta…
Skills: Leave of Absence Administration, FMLA Compliance, ADA Interactive Process, Paid Family Leave, Disability Benefits
New York, New York, United States · On-site
$20/hr–$20/hr
POSITION SUMMARY: The HR Coordinator plays a vital role in managing the human resources functions to ensure the agency operates smoothly and efficiently. This role is essential for maintaining a well-functioning home car…
Skills: Recruitment, Onboarding, Employee Relations, Compliance, Spanish Fluency
New York, New York, United States · Hybrid
$105k–$130k/yr
About this role We’re looking for an experienced and driven Senior Talent Acquisition Specialist to join our Talent Acquisition team at DataSnipper, based in our New York office. This is a dual-scope role: you’ll be our …
Skills: Technical Recruitment, GTM Recruitment, Full-cycle Recruitment, Sourcing Strategies, Offer Negotiation
Hartford, Connecticut, United States · Hybrid
$115k–$230k/yr
We are seeking a talented individual to join our Life, Absence and Disability team at Mercer. This role can be based in one of our cities in which we have a Mercer east coast office location. This is a hybrid role that h…
Skills: Client Engagement, Plan Design, Financial Evaluation, Benchmarking, Benefits Procurement
New York, New York, United States · On-site
$120k–$190k/yr
Company Description The Sr. Manager, Talent Acquisition leads a team of Talent Acquisition Partners, driving the execution of recruitment strategies to attract, engage, and hire top talent across the Northeast region. Th…
Skills: Talent Acquisition, Team Leadership, Recruitment Strategy, Stakeholder Management, High-Volume Recruitment
New York, New York, United States · On-site
$77k–$105k/yr
Job Description The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is seeking a motivated and eager candidate who will serve as the Executive Assistant to the First Deputy Executive Dir…
Skills: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint
New York, New York, United States · On-site
$94k–$180k/yr
Job Description The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated t…
Skills: Compensation Management, Contract Interpretation, Labor Relations, Budget Administration, Personnel Administration
New York, New York, United States · Hybrid
$180k–$215k/yr
Job Description The New York City Employees’ Retirement System (NYCERS) was founded by the New York State Legislature in 1920 with 13,331 members. Today, NYCERS has grown into one of the largest municipal public employee…
Skills: HR Strategy, Talent Acquisition, Labor Relations, Employee Engagement, Compensation
New York, New York, United States · On-site
$73k–$83k/yr
Job Description The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a sma…
Skills: HR Compliance, Disciplinary Investigations, Background Checks, Case Management, Legal Research
Pinnacle
New York, New York, United States • Remote OK
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Own the post-sale customer journey by driving product adoption and engagement through strategic consulting and change management initiatives. Build and systematize the Customer Success function by implementing AI-driven automations and scalable reporting infrastructure.
Requires 5+ years of experience managing complex HR or L&D stakeholder relationships and demonstrated fluency in using AI tools for daily productivity. Must have hands-on experience building automated workflows using tools like Zapier or HubSpot and possess strong executive presence.
Reports to: CEO
Team: Customer Success
Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. Pascal acts as a personal thought partner for every employee: surfacing insights, driving accountability, and helping people grow every day. We work with forward-thinking HR and L&D leaders at mid-market and enterprise companies who want to move beyond point-in-time training and deliver lasting behavior change at scale.
We are early, intentional, and growing fast. This is a high-impact role for an experienced CS, change management, or learning professional who wants to make their mark at a company where the work genuinely matters.
This is not a traditional Customer Success Manager role. We are not looking for someone who manages tickets, writes up meeting notes, and tracks health scores on a spreadsheet. We are looking for a strategic operator who thinks and acts like a consultant to our clients, someone who can walk into an executive room, understand the organizational dynamics at play, and help HR and business leaders drive meaningful change through Pascal.
You will own the post-sale customer journey from implementation through expansion, driving engagement and adoption, building executive relationships, and ensuring customers realize measurable value from Pascal. You will work directly with the CEO, who leads Pinnacle's sales efforts, and will have high visibility across the business.
The most important part of this role is driving engagement and utilization with our product - working with your client counterparts to identify opportunities to plug in Pascal to existing people processes, designing change initiatives, drafting comms, etc.
Another critical part of this role is building and systematizing the CS function itself. You will inherit a set of existing processes and customers and be expected to automate, and improve them, using AI tools and no-code/low-code platforms to reduce manual work and create a scalable, repeatable customer experience.
Serve as the relationship owner for a portfolio of customer accounts, the person champions call when they want to think through something.
Facilitate stakeholder alignment inside customer organizations, including HR leadership, managers, and executive sponsors.
Design adoption programs and custom communications tailored to each customer's organization: rollout comms sequences, manager enablement sessions, and communication cadences that carry momentum past the initial launch.
Diagnose organizational resistance (skeptical managers, change fatigue, competing initiatives) and build a plan that works.
Help customers build the internal change management muscle they need to drive adoption.
Serve as the primary point of contact for all active accounts. For enterprise clients (e.g., HubSpot), this means weekly check-ins and weekly reporting; for the broader portfolio, monthly check-ins and monthly reporting.
Deliver structured executive reporting that connects Pascal engagement data to business outcomes, active users, adoption trends, benchmark comparisons, and ROI storytelling.
Run QBRs, executive business reviews, and onsite visits for key accounts, in partnership with the CEO.
Monitor engagement data across the portfolio to proactively identify at-risk accounts and intervene before utilization drops.
Implement automation opportunities across the CS workflow, using AI tools and no-code platforms (e.g., Claude Skills, Zapier, Customer.io, HubSpot workflows) to reduce manual effort and improve consistency.
Build and iterate on onboarding templates, email sequences, and training materials so every customer gets a consistent, high-quality launch experience, without it requiring heavy lift each time.
Create and maintain the reporting infrastructure: standardized templates, automated data pulls, and dashboards that make it easy to track account health and communicate value at scale.
5+ years in a role where you owned a complex external or internal stakeholder relationship end to end with HR or L&D stakeholders (e.g. implementation, driving adoption, stakeholder engagement, data & reporting, renewal). Could be an experienced HR tech CSM, an internal communications leader, or a learning & development leader.
Genuine AI fluency. You actively use AI tools in your day-to-day work, you understand their capabilities and limits, and you can help customers think through AI adoption credibly. See how we think about that here: https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
Hands-on automation and process-building experience from scratch. You have built workflows using agentic tools (OpenClaw, Claude Skills & MCPs, etc.) and/or tools like Zapier, HubSpot, Customer.io, or similar. You know how to identify manual work and replace it with scalable systems.
Change management chops. You understand how organizations resist and accept change, and you know how to work with that reality rather than against it.
Strong executive presence and communication skills. You are comfortable presenting to HR leaders, CHROs, and C-suite stakeholders and you hold your ground in those conversations.
Strong written communicator. You can ghostwrite in someone else's voice, draft comms that make change land, and stand up a rollout announcement or FAQ without needing a marketing team.
Extreme ownership mentality. You move fast, figure things out independently, and do not wait for the process to be handed to you. You are comfortable being the one who creates the process.
Experience in HR technology. You know the players, you understand the buying process, and you can speak the language of HR leaders.
Experience with basic data analysis
Consulting, MBA, or client-services background. You are used to framing problems strategically and presenting recommendations to senior stakeholders.
Experience at an early-stage startup where you built something from scratch, not just maintained it.
Familiarity with tools like Claude Cowork, Linear, HubSpot, Customer.io, Notion, Zapier, or similar CS-adjacent platforms.
You will have a direct impact on a product that genuinely changes how people grow at work.
You will have real ownership over a portfolio of meaningful accounts, over the CS function itself, and over how Pinnacle shows up for its customers.
You will work directly with the CEO and have a front-row seat as Pinnacle scales.
You will be at the center of the intersection of AI, coaching, and organizational change — one of the most interesting spaces in enterprise SaaS right now.
Pinnacle is an equal opportunity employer. We welcome candidates from all backgrounds and are committed to building a team that reflects the diversity of the customers we serve.
Based on 1296 listings with disclosed salaries, most human resources jobs in New York, NY pay between $63k–$170k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 1,569 open human resources positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include New York City Housing Authority (NYCHA), Justworks, New York Life, JPMorganChase, Marsh McLennan, among others. Browse the listings above to see every active employer.
Yes — 680 of the 1569 open human resources positions offer remote or hybrid work (88 remote, 592 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
