Amsterdam, North Holland, Netherlands · Hybrid
About the Role As a Technical Support Specialist at DataSnipper, you'll be a key player on our AI-first support team, helping customers resolve complex technical issues while actively shaping how we scale and improve our…
Skills: Technical support, AI infrastructure, Log analysis, API debugging, SaaS
Amsterdam, North Holland, Netherlands · Hybrid
Join our dynamic product team as a Senior Product Designer, where you will play a pivotal role in shaping the future of our future platform and Excel add-on. About DataSnipper: Audit and finance are still massively manua…
Skills: UX research, User journey mapping, Usability testing, Wireframing, Prototyping
Amsterdam, North Holland, Netherlands · Hybrid
As a Product Designer at DataSnipper, you’ll raise the bar on the quality, clarity, and consistency of our product experience. You’ll combine strong visual craft with pragmatic UX thinking, turning complex audit workflow…
Skills: UI design, UX design, Figma, Design systems, Prototyping
New York, New York, United States · Hybrid
$180k–$275k/yr
About the Role 🎯 As an Account Manager, you will own a book of existing business and be responsible for driving revenue through cross-sell, upsell, and expansion motions. You will proactively identify growth opportuniti…
Skills: Account Management, Upselling, Cross-selling, SaaS Sales, Commercial Negotiation
Tokyo, Tokyo, Japan · Hybrid
About this role We are looking for an ambitious Sales Account Executive to join our growth journey in Japan. In this role, you will be the strategic partner for our Japanese clients. As a key member of our sales team, yo…
Skills: Enterprise Software Sales, Account Management, Deal Negotiation, Stakeholder Management, Sales Cycle Management
Amsterdam, North Holland, Netherlands · Hybrid
We are looking for a skilled and passionate Engineering Manager to join our Excel Agents Team in the Amsterdam office. Working in a bootstrapped and profitable scaleup, you'll have the unique opportunity to lead a team b…
Skills: Engineering Management, AI Agent Development, LLMs, Software Architecture, Distributed Systems
Amsterdam, North Holland, Netherlands · Hybrid
We are looking for a Senior Full-Stack Engineer to join the Agents Experiences team at DataSnipper. This team owns the surface that will power all of our AI experiences — the foundation hundreds of thousands of auditors …
Skills: TypeScript, React, Full-Stack Engineering, System Design, Software Architecture
Amsterdam, North Holland, Netherlands · Hybrid
About the Role DataSnipper is hiring its first Solutions Architect - someone who'll be the trusted technical voice in our most strategic accounts as we scale our cloud platform and bring agentic AI to regulated industrie…
Skills: Solution Architecture, Pre-sales Engineering, Public Cloud Architecture, Security And Compliance, Enterprise IT Strategy
Amsterdam, North Holland, Netherlands · On-site
About The Role We are looking for an Office Manager to be the beating heart of our Amsterdam HQ. In this hands-on and varied role, you are the go-to person for everything that keeps our office running. From managing vend…
Skills: Office Management, Facilities Coordination, Vendor Management, Budget Tracking, Dutch Fluency
Amsterdam, North Holland, Netherlands · Hybrid
We are looking for a Solutions Engineer to join our high-performing EMEA Solutions Engineering team, focusing on our Southern European market. At DataSnipper, a “Solutions Engineer” is essentially a technical audit advis…
Skills: Audit Practices, Controls Testing, Financial Advisory, Technical Discovery, Custom Demos
Amsterdam, North Holland, Netherlands · Hybrid
We are looking for a Senior Software Engineer to join the AI Agents Team at DataSnipper. You will build the intelligence layer that orchestrates the full assurance lifecycle from risk assessment to control testing, evide…
Skills: Python, Generative AI, FastAPI, Pydantic AI, MongoDB
Amsterdam, North Holland, Netherlands · Hybrid
The Role We are looking for a Senior Software Engineer to join the Financial Statement Suite (FSS) team at DataSnipper. FSS is on a mission to make financial statement review error-free, fast, and intelligent for over 50…
Skills: Python, C#, React, TypeScript, Azure
Amsterdam, North Holland, Netherlands · Hybrid
About the Role We are looking for a Product & GTM Enablement Manager to lead and grow our Revenue Enablement function. You will own our enablement strategy and lead a team of two, ensuring the entire Revenue organization…
Skills: Revenue Enablement, Sales Enablement, Team Leadership, Product Enablement, GTM Strategy
Amsterdam, North Holland, Netherlands · Hybrid
About the Role We are looking for an Agent Implementation Manager to join our Customer Success team at DataSnipper. You will manage the first 90 days of a customer's journey on our agent platform, from scoping and buildi…
Skills: Implementation Management, Customer Onboarding, Solutions Engineering, Customer Success, B2B SaaS
New York, New York, United States · Hybrid
$105k–$130k/yr
About this role We’re looking for an experienced and driven Senior Talent Acquisition Specialist to join our Talent Acquisition team at DataSnipper, based in our New York office. This is a dual-scope role: you’ll be our …
Skills: Technical Recruitment, GTM Recruitment, Full-cycle Recruitment, Sourcing Strategies, Offer Negotiation
Amsterdam, North Holland, Netherlands · Hybrid
Your audit experience is more valuable than you think. You've spent years working in audit or finance; mastering the detail, building trust with clients, navigating complex engagements. But maybe you're ready for somethi…
Skills: Audit, Finance, Solutions Engineering, Customer Success, Business Development
Amsterdam, North Holland, Netherlands · Hybrid
About the role We're looking for a Technical PM to own the document intelligence platform — the tooling that turns messy, unstructured documents into clean, structured, agent-ready data. Extraction, classification, summa…
Skills: Product Management, Document Intelligence, Data Pipelines, ML Systems, OCR
Amsterdam, North Holland, Netherlands · Hybrid
About the Role As a Customer Success Manager - DACH at DataSnipper, you will play a pivotal role in ensuring our customers achieve their goals using our innovative, AI-powered solutions. You will own the customer journey…
Skills: Customer Success, Account Management, Solutions Consulting, B2B SaaS, Business Transformation
Amsterdam, North Holland, Netherlands · Hybrid
We are looking for a Senior Software Engineer to join the Document Intelligence Team. Our vision is to become the document knowledge platform for DataSnipper — a shared, cloud-native foundation where every document and e…
Skills: C#, Python, Azure, Distributed Systems Architecture, Document Processing
Amsterdam, North Holland, Netherlands · Hybrid
We are looking for a skilled and passionate Senior Site Reliability Engineer to join the Cloud Platform team, which empowers DataSnipper’s growth through a secure and scalable enterprise cloud platform. 🚀 As a Senior Si…
Skills: Azure, Terraform, Kubernetes, Docker, CI/CD
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You will work with agentic AI infrastructure to improve resolution rates and handle escalated technical tickets involving log analysis and API debugging. Additionally, you will maintain the technical knowledge base and collaborate with Engineering to drive systemic product improvements.
Candidates should have 2–4 years of experience in a technical support or application support role within a B2B SaaS environment. Strong diagnostic skills, proficiency with APIs and logs, and the ability to work with AI tools are essential.
As a Technical Support Specialist at DataSnipper, you'll be a key player on our AI-first support team, helping customers resolve complex technical issues while actively shaping how we scale and improve our support systems.
This isn't a traditional support role. You'll work hands-on with our agentic AI infrastructure, helping to improve its resolution rate and answer quality, while independently handling escalated tickets that require real technical depth - think log analysis, API debugging, and coordinating with Engineering on code-level investigations.
Beyond the day-to-day, you'll help build the foundation that makes our team better: maintaining our technical knowledge base, identifying recurring issue patterns to feed back into Product and Engineering, and contributing to the onboarding and development of new team members.
You'll be joining a small, fast-moving global team based across Amsterdam, New York, and Kuala Lumpur, where curiosity, ownership, and a bias for systemic thinking are as valued as technical ability.
Audit and finance are still massively manual and we are changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms.
Now, we are taking things further with our Excel Agent, bringing AI directly into where the work actually happens. Unlike generic AI tools, we do not sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence, meaning it does not just generate answers, it does the work, with full traceability.
We are not just applying AI, we are redefining how audit gets done. If you want to build something category-defining at scale, this is the place.
Work closely with our agentic AI infrastructure to continuously improve its resolution rate and the quality of the answers it produces
Independently resolve escalated technical support tickets, diagnosing root causes using logs, scripts, and internal tooling, and coordinating with Engineering for code-level investigation when needed
Partner with Customer Success and Engineering to drive timely resolution of customer-impacting bugs and incidents
Maintain and improve the technical knowledge base, creating troubleshooting guides that reduce repeat issues.
Track recurring issues, feeding patterns into Product and Engineering to drive systemic improvements
Contribute to onboarding and training of new support team members
2–4 years of experience in a technical support or application support role in a B2B SaaS environment
Strong diagnostic and troubleshooting skills, comfortable working with logs, APIs, and browser developer tools
Strong all-round technical aptitude across computers, software, and AI, able to navigate systems such as Windows and Azure, run basic networking checks, inspect the registry, and quickly pick up new software and technical concepts to get things done in unfamiliar environments
Solid understanding of SaaS product architecture concepts (APIs, integrations, data flows)
Experience with CRM and ticketing systems such as Intercom, Zendesk, Jira, or similar
AI tool fluency, able to use AI to increase productivity, analyze data, and actively contribute to support AI agent improvement loops
Adaptability to flex across priorities as needed, from strategy and AI improvement work to hands-on ticket crunching during peak-volume periods
Committed, self-driven attitude with strong ownership, urgency, and follow-through, able to work independently, manage multiple open tickets, and prioritize effectively
Clear and professional communication skills, both written and verbal, for customer-facing interactions
Proficient in English, both spoken and written
Experience with Excel, audit tools, or financial software is a strong plus
Open-minded and adaptive to changing conditions, always looking for opportunities to scale our systems rather than just working through the queue
Be part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact.
Equity (Stock Appreciation Rights) to share in the company’s success and growth.
Pension plan with a 6% contribution on top of your base salary.
28 vacation days per year (full-time) to support your work-life balance.
Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office.
Daily, freshly prepared lunches by our in-house chef to keep you energised.
NS business card for easy commuting to the office.
A structured onboarding programme designed to set you up for success, including dedicated time to learn our product and customers before you hit the ground running.
Access to continuous learning and development initiatives to grow your skills.
Engage with a vibrant international team spread across seven global offices.
Company-wide events like DataSnipper GO, where global teams come together.
Access to OpenUp, a mental health and wellness platform supporting your wellbeing.
AI Agents for Faster Audit and Finance Workflows
DataSnipper is the agentic platform transforming the audit and finance industry. Powered by AI Agents, DataSnipper helps professionals reduce manual work, accelerate document analysis, and streamline complex workflows while maintaining full transparency and control. Trusted by Fortune 500 companies, government agencies, global enterprises, and all Big Four audit firms, DataSnipper is used by professionals across 175 countries. Named to the 2026 Forbes Fintech 50, Fast Company’s World’s Most Innovative Companies list, and TIME’s Best Inventions of 2025 for AI, DataSnipper delivered more than $1.4B in productivity savings to its customers in 2025. The company raised $100 million in Series B funding in 2024, led by Index Ventures, reaching a $1 billion valuation.
Offices: Aambeeldstraat 34, Amsterdam, North Holland 1021 KB, NL · 115 West 30th Street, Partial 9th Floor, Suite 900, New York, New York 10001, US
AI Agents for Faster Audit and Finance Workflows
DataSnipper is the agentic platform transforming the audit and finance industry. Powered by AI Agents, DataSnipper helps professionals reduce manual work, accelerate document analysis, and streamline complex workflows while maintaining full transparency and control. Trusted by Fortune 500 companies, government agencies, global enterprises, and all Big Four audit firms, DataSnipper is used by professionals across 175 countries. Named to the 2026 Forbes Fintech 50, Fast Company’s World’s Most Innovative Companies list, and TIME’s Best Inventions of 2025 for AI, DataSnipper delivered more than $1.4B in productivity savings to its customers in 2025. The company raised $100 million in Series B funding in 2024, led by Index Ventures, reaching a $1 billion valuation.
Offices: Aambeeldstraat 34, Amsterdam, North Holland 1021 KB, NL · 115 West 30th Street, Partial 9th Floor, Suite 900, New York, New York 10001, US
