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Acts as the primary point of contact for clients and visitors, conducting initial pre-screens and routing inquiries to appropriate services. Provides essential administrative and operational support to ensure efficient office functioning and client access.
Requires a bachelor's degree or equivalent professional experience with a strong commitment to exceptional customer service. Candidates must be proficient in office software and capable of remaining professional while supporting individuals in crisis.
Job Title: Program Assistant
Reporting to: Senior Director of Programs
Status: Full-time; Exempt
About The Partnership To End Homelessness
The Partnership To End Homelessness (The Partnership) is a homelessness prevention organization.
Our values – compassion, inclusion, integrity, professionalism and social justice – steer our strategy and operations to achieve our mission of ending homelessness by preventing it.
The Partnership’s upstream intervention model combines housing, rental assistance and crisis services with mental health, support and education programming to prevent people from losing their homes. Our services are available to New Yorkers of any ability, age, family type, gender, national origin, race and sexual orientation who are at risk of, experiencing or recovering from homelessness.
At The Partnership, difference is us. We are an equal opportunities employer and prohibit discrimination against any individual based on ability, age, color, creed, culture, gender, gender identity, gender expression, marital status, national origin, pregnancy or related condition (including breastfeeding), race, religion, sex, sexual orientation, veteran status or any other basis protected by law.
Position Overview
The Program Assistant serves as the front door to the organization, creating a welcoming, responsive and supportive experience for clients, partners and visitors. Reporting to the Senior Director of Programs, this role is responsible for answering and routing calls, conducting client pre-screens, and partnering closely with the Triage and Assessment Manager to ensure clients receive timely attention and are connected to the appropriate services and resources. The ideal candidate has impeccable customer service skills and is approachable, highly organized, resourceful, and committed to follow-through. This role plays a critical part in supporting both client access and office operations by providing administrative support, coordinating with vendors and building staff, supporting onboarding and office activities, troubleshooting issues as they arise, and contributing ideas to continuously improve the client and staff experience.
JOB DESCRIPTION
Skills and qualifications
This description describes the general nature and level of the work being performed by people assigned to this role. The Partnership To End Homelessness reserves the right to amend and change responsibilities to meet organizational needs as necessary.
The work environment and physical demands described represent those encountered by, and that must be met by, an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment and Physical Requirements
WORK ENVIRONMENT: This position operates in a professional office environment with a low to moderate noise level; routinely uses standard office equipment such as computers, phones, cameras, photocopiers/scanners and filing cabinets; is required to travel to external meetings, and be able to work evenings and weekends, as needed; and, frequently focus for long periods of time.
PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to stand, walk and sit; maintain a stationary position for long periods of time; use hands and fingers to operate objects, tools or controls such as phones, computers and office equipment and accessories; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk, hear and exchange accurate information via in-person, electronic, telephonic, virtual and written communications. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Benefits
Compensation for this full-time, exempt role includes: $74K salary; generous PTO and benefits, including employer coverage of 100% of employee health insurance premiums (medical, dental, vision); disability; life insurance; transit; and 401K with employer contribution. A seasonal 4-day work week, based in NYC office.
How to apply
Please submit a letter of interest that details how your experience to date makes you a match for this position and why you are interested in this role and mission at this time. Please include a copy of your résumé as support for your letter.
Ending homelessness by preventing it.
The Partnership (previously known as The Partnership for the Homeless) has been at the forefront of addressing homelessness in NYC for 40 years.
Offices: 305 7th Ave, 14 Floor, New York, NY 10001, US
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