About YWCA NENY Founded in 1888, YWCA NENY has been a trailblazer in adapting its programs and services to meet evolving community needs. Our mission is to eliminate racism, empower women, and advocate for peace, justice…
Skills: Case Management, Crisis Intervention, Microsoft Word, Microsoft Outlook, Trauma-Informed Care
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$19/hr–$22/hr
Full-time
associate degree
Posted 35d ago
~32 hrs/week
Responsibilities
Case Managers handle the intake and discharge processes for clients while executing action plans to support empowerment and healing. They provide compassionate guidance, maintain case files, and coordinate with social service providers to meet client needs.
Requirements
Candidates should ideally hold an associate degree in human services and have at least two years of experience in crisis-centered work. A valid NYS driver's license and proficiency in Microsoft Office are required.
Full job description
About YWCA NENY
Founded in 1888, YWCA NENY has been a trailblazer in adapting its programs and services to meet evolving community needs. Our mission is to eliminate racism, empower women, and advocate for peace, justice, dignity, and freedom for all. We encourage individuals from diverse backgrounds who possess the requisite skills and qualifications to apply for our available positions.
Job Summary
Reporting to the Director of the Empowerment, Healing, and Wellness Center, Case Managers play a crucial role in the intake and discharge processes of our clients. They are responsible for executing client action plans to support individuals on their journey to empowerment and healing. Case Managers offer compassionate guidance to clients and their children, fostering a safe and nurturing environment.
Supervisory Responsibilities: None
FLSA Category: Non-Exempt
Work Schedule: Sunday - Wednesday: 3PM - 11PM
Job Type: Full - Time
Responsibilities
Document dietary and allergen requirements for clients and their children.
Ensure access to essential toiletries, food, bedding, and other necessities for clients.
Provide support and reassurance to clients while developing and addressing client action plans.
Maintain up-to-date knowledge of the legal and social service systems at the county and New York State levels.
Communicate client needs with team members and relevant service providers.
Keep case management files updated using the agency's Empower program.
Stay informed about local social services, rental procedures, tenant rights, and responsibilities.
Utilize the UNITAS referral and Safe Shelter collaboration web-based tools to assist clients as required.
Document services provided and submitted reports as assigned.
Assist clients with daily routines and shelter chores.
Provide transportation to clients for appointments as necessary.
Maintain a clean reception area and perform light cleaning of the shelter to ensure a well-maintained program space.
Attend YWCA NENY staff meetings and mandatory training.
Assist and cover for Hotline Operators by answering calls and offering empathetic and trauma-informed guidance to clients when needed.
Perform other duties as assigned.
Required Skills and Qualifications
An associate degree in human services or a related field preferred.
Two or more years of experience in crisis-centered or intervention work.
Proficiency in Microsoft Office (Word and Outlook).
Effective and clear communication skills through case notes.
Ability to work and communicate with clients who may have animals.
Physical Requirements
Extended periods of desk work.
Ability to lift 25 pounds without assistance.
Capability to work in a noisy environment.
Occasional bending, standing, reaching, and stair climbing.
Driving of own vehicle.
Additional Requirements
Successful completion of all role required checks.
Possession of a clean NYS Driver's license and the ability to operate a non-commercial van.
New York State Driving Abstract.
Equal Opportunity Employer
We are an equal-opportunity employer deeply committed to diversity and inclusivity. We do not discriminate based on race, religion, gender, or any other factor. We firmly believe that diverse teams drive success and create an inclusive environment, guided by our unwavering commitment to doing what is right.
Sunday -Wednesday 3pm - 11pm EST Work Days: Sunday -Wednesday 3-11pm
Related keywords
Human ServicesCrisis InterventionEmpower ProgramUNITASSafe ShelterTrauma-Informed CareCase NotesSocial ServicesTenant RightsNYS Driver's LicenseNon-Commercial VanEmpowermentHealingWellness Center
The two main program service areas of the YWCA NENY are Youth & Family Services and Women’s Services. Youth & Family Services’ Early Childhood Education
Offices: 44 WASHINGTON AVE, Schenectady, New York 12305, us
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