Customer Service & Logistics Specialist (Dutch speaker)
Brussels, Brussels-Capital, Belgium · On-site
Mid level$835M raised
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Full-time
bachelor degree
Posted 1d ago
Apply by Aug 29
~40 hrs/week
Responsibilities
Manage the end-to-end order-to-cash process and logistics flows for customers in the Netherlands. Monitor logistics KPIs and lead process improvement initiatives to optimize supply chain efficiency.
Requirements
Requires a bachelor's degree in STEM or Business and at least 2 years of experience in FMCG supply chain or customer service. Fluency in English and Dutch is mandatory, along with proficiency in SAP and Excel.
Full job description
Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.
Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.
Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.
General Description of the Role
The Customer Service & Logistics Specialist is responsible for the end‑to‑end management of customer orders and related logistics flows for the Netherlands within the Benelux supply chain.
The role combines day‑to‑day customer service activities (order management, coordination with customers and 3PLs) with continuous process improvement, data analysis and cross‑functional collaboration.
Key Responsibilities and Activities
Operational Execution
Manage the end‑to‑end order‑to‑cash process for assigned customers: order entry, order changes, delivery follow‑up, invoicing and issue resolution in SAP
Act as first point of contact for customers on order status, deliveries and operational topics, ensuring the targeted service level
Coordinate closely with Sales, Demand Planning, and Finance to ensure accurate order fulfilment and smooth information flow
Proactively manage exceptions (shortages, delays, discrepancies), proposing solutions and communicating clearly with all stakeholders
Analysis & Process Improvement
Monitor and analyze customer service and logistics KPIs (service level, OTIF, costs, inventory accuracy) to identify trends and improvement opportunities
Prepare and maintain regular reports for monthly closings and performance reviews using SAP, Excel and Power BI
Identify process inefficiencies or recurring issues in order management and logistics flows and propose concrete improvement actions
Lead and participate in projects to optimize processes, implement new tools or automate recurring activities
Support the implementation of best practices and digitalization initiatives across the supply chain
Key Relationships
Customers
Local commercial team
3PL logistics provider
EMEA Supply Planning
Local FP&A
Marketing
Experience and Skills
Minimum of 2 years’ experience in FMCG supply chain, logistics, or customer service roles
Fluent English and Dutch (mandatory); French preferred
Good analytical skills and proficiency in Excel; experience with SAP
Bachelor’s degree in STEM, Business, Engineering, or related field
Strong operational mindset with attention to detail and problem-solving skills
Proactive, hands-on, and eager to learn and grow
Strong communication and stakeholder management skills
Our commitment to Diversity & Inclusion:
At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.
Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.
Note to applicants:
Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.
Notice to third party agencies:
Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.
Campari Group is a major player in the global spirits industry, with a portfolio of over 50 premium and super premium brands, spanning across Aperitifs, including iconic brands like Aperol and Campari, Agave spirits such as Espolòn tequila, Whiskeys and Rum, with Wild Turkey and Appleton Estate, as well as Cognac and Champagne, including Courvoisier and Grand Marnier.
Founded in 1860, Campari Group is one of the fastest growing global spirits companies and the undisputed leader in the aperitif category. It has a global distribution reach, trading in over 190 nations around the world with leading positions in Europe and the Americas.
Headquartered in Milan, Italy, Campari Group operates via 24 production sites worldwide and its own distribution network in 27 countries. Campari Group employs approximately 4,800 people.
The shares of the parent company Davide Campari-Milano N.V. (Reuters CPRI.MI - Bloomberg CPR IM) have been listed on the Italian Stock Exchange since 2001.
For more information: www.camparigroup.com/en
Please enjoy our brands responsibly
Campari Group has no obligation to accept, display, review, monitor, or maintain any content posted to any Social Media Site, but does reserve the right to monitor, restrict, block, suspend, or terminate access to any Social Media Site, at any time, without notice and for any reason, in its sole discretion. We reserve the right to delete comments, images, or other posts that we deem are abusive, inflammatory, or otherwise inappropriate.
Offices: Via Sacchetti, 20, Sesto San Giovanni, Milan 20099, IT
Consumer GoodsWine And SpiritsSustainabilityFood and BeverageManufacturing
How many Customer Service & Support jobs are open in Brussels, Belgium right now?
There are currently 137 open customer service & support positions in Brussels, Belgium listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Brussels, Belgium?
Companies currently hiring include Verisure, Medi-Market Group, SEPHORA, Arago, AXA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Brussels, Belgium?
Yes — 36 of the 137 open customer service & support positions offer remote or hybrid work (3 remote, 33 hybrid).
How do I apply for Customer Service & Support jobs in Brussels, Belgium?
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