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Full-time
Training
Posted 9d ago
~40 hrs/week
Responsibilities
The Sales Associate is responsible for welcoming visitors, delivering high-quality service, and developing strong client relationships across Hermès product universes. They must also handle client enquiries and maintain a pleasant shopping environment consistent with the brand's image.
Requirements
Candidates must have at least 5 years of experience in luxury retail or high-end service environments and possess a passion for people. Fluency in Dutch, English, and French is required, along with a broad interest in general culture and luxury market trends.
Full job description
General Mission
As a Sales Associate, you are at the heart of the store's activities. You welcome all visitors in a warm and friendly manner and consistently deliver quality service to all our clients. You adapt to each client, identifying their needs and delighting them across the different Hermès universes. You focus on delivering high-quality sales, developing strong client relationships, and providing post-sale services.
Main Activities
• Be the client's first impression of the Hermès brand and convey warmth, courtesy, elegance, and simplicity at all times.
• Provide excellent customer service, adapted to the culture and personality of each client, and maintain a pleasant shopping environment consistent with the Hermès brand image.
• Develop sales across all product universes, always keeping in mind the quality of the products and the excellence of service that Hermès wishes to offer its clients.
• Reach out to current and potential customers to establish and maintain client relationships and to inform them about new products and services.
• Identify and handle client enquiries and concerns.
What You Will Need
• At least 5 years of relevant customer-facing experience in luxury retail or another high-end service environment.
• A true passion for people and service.
• A team-player attitude to achieve common goals and go the extra mile.
• Fluency in Dutch , English and French
• The ability to adapt to different cultures and a genuine sense of empathy.
• A broad interest in, and knowledge of, general culture topics (arts, travel, literature, news, etc.).
• Up-to-date knowledge of luxury market trends and social media activity.
What You Will Find
• An experienced team with great spirit and high standards.
• A growing company with a strong family foundation and values.
• Training adapted to your needs.
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Related keywords
Luxury retailCustomer serviceSalesClient relationsHermèsRetailLuxury marketSocial mediaArtTravelLiteratureBrand imagePost-sale servicesTeam player
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
Offices: 24, rue du Faubourg-Saint-Honoré, Paris, 75008, FR · 706 Madison Avenue Bridge, New York, NY 10037, US · 4-1, Ginza 5-chome, Chuo-ku, 104-0061 Tokyo, Japon, Tokyo, JP · 217 Middle Huaihai Road, Huangpu District, 200021, Shanghai, Chine continentale, Shangaï, CN · 7, Dosan-daero 45-gil, Gangnam-gu, 135-895 Séoul, Corée du Sud, Séoul, KR
Consumer GoodsLifestyleE-CommerceOil and GasRetailJewelryFashionHome DecorManufacturing
How many Customer Service & Support jobs are open in Brussels, Belgium right now?
There are currently 334 open customer service & support positions in Brussels, Belgium listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Brussels, Belgium?
Companies currently hiring include Accor, AXA, Medi-Market Group, Verisure, ING, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Brussels, Belgium?
Yes — 121 of the 334 open customer service & support positions offer remote or hybrid work (9 remote, 112 hybrid).
How do I apply for Customer Service & Support jobs in Brussels, Belgium?
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