Customer Service & Support Jobs in Zaventem, Belgium (Now Hiring) — 14 open

Mövenpick Brussels Airport is a flagship hotel of Mövenpick Hotels & Resorts, ideally located near Brussels Airport and the city of Brussels.

With 151 rooms, modern meeting facilities, a rooftop restaurant, wellness facilities, and Parking 21, our hotel welcomes both business and leisure guests in a dynamic airport environment.

As a recently opened hotel, we operate with a hands-on and collaborative culture where flexibility, communication, and guest satisfaction are at the heart of everything we do.

We are currently looking for a Groups, Events and Front Office Coordinator.

As Front Office & Groups Coordinator, you act as a key link between our guests, our operational departments, and our group and event clients.

You enjoy building relationships, coordinating multiple priorities, and ensuring that every guest experience runs smoothly from the first inquiry until departure.

This role combines guest experience, operational understanding, commercial awareness, and coordination.

Guest Experience & Relationship Building

• Deliver a warm, personalized, and professional guest experience.
• Act as an ambassador of the hotel.
• Build relationships with guests, organizers, and corporate clients.
• Welcome VIP guests and support special arrivals.
• Assist with guest requests and contribute to service recovery when necessary.
• Support guest satisfaction initiatives and loyalty programs.
• Promote hotel services and facilities.

Groups, Meetings & Events Coordination

• Follow up group and event requests.
• Coordinate rooming lists and group arrivals.
• Prepare and distribute function sheets.
• Ensure smooth communication between Front Office, F&B, Kitchen, Housekeeping, and other departments.
• Support meeting room and event preparation.
• Anticipate organizer and client needs.
• Contribute to the successful delivery of meetings and events.

Operational Understanding

• Maintain a good understanding of Front Office procedures and hotel operations.
• Support reception operations when required.
• Collaborate closely with Front Office, Food & Beverage, and Housekeeping teams.
• Participate in operational projects and service improvements.
• Help ensure a smooth guest journey throughout the hotel.

Commercial Mindset

• Identify opportunities to enhance the guest experience.
• Contribute to upselling and cross-selling opportunities.
• Develop long-term relationships with guests and clients.
• Support repeat business and guest loyalty.
• Demonstrate curiosity, initiative, and a solution-oriented approach.

• Previous experience in hospitality, guest relations, events, sales support, or hotel operations.
• Experience in Front Office, MICE, Groups, Events, or Food & Beverage is considered an advantage.
• Excellent organizational and communication skills.
• Strong attention to detail.
• A proactive and solution-oriented mindset.
• Commercial awareness and sales sensitivity.
• Ability to manage several priorities simultaneously.
• Comfortable working independently.
• Excellent interpersonal skills.

Languages:

• Fluent English required.
• French and Dutch strongly preferred.
• Additional languages are an asset.

Technical skills:

• Knowledge of Opera Cloud is an advantage.
• Good command of Microsoft Office.

We are looking for someone who:

• Enjoys working with people.
• Has strong social and communication skills.
• Is naturally organized.
• Likes coordinating different departments.
• Has a commercial mindset.
• Takes ownership and initiative.
• Enjoys creating memorable guest experiences.
• Can build relationships with both guests and colleagues.

What we offer:

• A varied role combining operations, guest experience, and coordination.
• An international environment within the Accor network.
• Heartist rates worldwide (after 6 months of employment)
• Meal vouchers (after 6 months of employment)
• Hospitalization insurance (after 6 months of employment)
• Opportunities for growth within the hotel and the group.
• A dynamic and supportive team environment.

At Mövenpick Brussels Airport, we believe hospitality is a work of heart. If you enjoy bringing people together, organizing memorable experiences, and contributing to the success of both guests and colleagues, we would love to meet you.