🚀 Ready to Make an Impact? Join MORO TECH! MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technica…
Lagardère Travel Retail Belgium is op zoek naar een dynamische verkoper/verkoopster om ons team te versterken. Onze winkels op de luchthaven van Zaventem bieden een unieke winkelervaring op het gebied van Travel Essentia…
Skills: Customer service, Sales, Cash handling, Stock management, Communication
As the world's number one integrated tourism business, TUI Group is seeking a Crew Support Team Leader to join our airline operations. Within this pivotal role, you'll lead a dedicated team of experts responsible for the…
Skills: Team leadership, Performance management, Stakeholder management, Data analysis, Communication
Beschrijving van het bedrijf Heb jij een vlotte kennis van het Engels en wil je die dagelijks gebruiken in een internationale werkomgeving? Dan is deze functie als bewakingsagent op een gerenommeerde site in de autosecto…
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringin…
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Your responsibilities As a Temporary Sales Advisor Partne…
Beschrijving van het bedrijf Voor een internationale speler binnen de autosector in regio Zaventem zijn wij op zoek naar een administratief bewakingsagent. In deze veelzijdige functie combineer je administratieve taken m…
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
Skills: Supply chain management, Demand planning, Logistics, Customer service, SAP
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
Skills: Supply chain management, SAP, Demand planning, Logistics, Customer service
Beschrijving van het bedrijf Company Description Septeo is een toonaangevende Europese softwareontwikkelaar, internationaal actief en erkend als een van de top 5 uitgevers van sectorspecifieke software in Frankrijk. In v…
Skills: HR software, Customer support, Ticketing system, Problem solving, Communication
Beschrijving van het bedrijf Company Description Septeo is een toonaangevende Europese softwareontwikkelaar, internationaal actief en erkend als een van de top 5 uitgevers van sectorspecifieke software in Frankrijk. In v…
Beschrijving van het bedrijf Company Description Septeo is een toonaangevende Europese softwareontwikkelaar, internationaal actief en erkend als een van de top 5 uitgevers van sectorspecifieke software in Frankrijk. In v…
Skills: IT support, Hardware installation, Network configuration, Windows 10, Windows 11
Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Belux, part of Inchcape’s global network. You’ll play a key part in growing a global business…
Skills: Automotive Diagnostics, Vehicle Servicing, Maintenance, Road Testing, Quality Control
Ben jij gepassioneerd door telecom, VoIP en klantenservice? Krijg je energie van het oplossen van technische vraagstukken en help je graag klanten snel en professioneel verder? Dan ben jij misschien de VoIP Helpdesk Engi…
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Beschrijving van het bedrijf Company Description Septeo is een toonaangevende Europese softwareontwikkelaar, internationaal actief en erkend als een van de top 5 uitgevers van sectorspecifieke software in Frankrijk. In v…
Skills: Technical support, Hardware troubleshooting, Network configuration, Windows 10, Windows 11
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Looking forward to a new challenge? Join our Collections …
Skills: Collection, Written correspondence, Telephone correspondence, Invoicing, Portfolio management
Zoetis Zaventem is looking for a temporary (6 months contract) Inbound Logistics Coordinator. The Inbound Logistics Coordinator is responsible for the execution of the necessary daily activities that ensure the timely re…
Skills: Inbound logistics, Supply chain management, Transport planning, Logistics service provider management, Customs formalities
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Competitive compensation package, Annual performance and salary reviews, Monthly meal vouchers, Premium private health coverage, Extra vacation days, Yearly training budget
Posted 1d ago
~40 hrs/week
Responsibilities
The Automotive Technical Support Engineer provides Level 2 technical support for European platforms, managing complex cases and acting as an escalation point for Level 1 teams. They are responsible for monitoring performance KPIs, conducting root cause analysis, and ensuring effective communication between vehicles and diagnostic systems.
Requirements
Candidates must have at least 3 years of experience in technical or customer support within the automotive industry, specifically with diagnostics or OEM systems. A bachelor's degree in Engineering or a related field is required, along with proficiency in Windows and Microsoft O365.
Full job description
🚀 Ready to Make an Impact? Join MORO TECH!
MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technical expertise.
Imagine being part of a team working alongside one of the world’s largest OEMs and shaping the future of the industry.
Here, your ideas are not just welcomed, they are essential! We thrive on creativity, value diverse perspectives and foster an environment where everyone’s contributions are valued. If you are driven by the sense of doing meaningful work and growing in a dynamic company, let’s connect!
We are looking for an Automotive Technical Support Engineer responsible for delivering advanced technical support across multiple European platforms. This role ensures the accurate handling, investigation, and resolution of complex support cases, while acting as a key escalation point between Level 1 teams and OEM support lines. The position combines strong diagnostic expertise with performance monitoring, SLA management, and continuous improvement initiatives, including root cause analysis and training material development. With a focus on efficiency, collaboration, and service excellence, the role plays a critical part in enhancing support operations and ensuring optimal communication between vehicles, diagnostic tools, and technical systems.
On a given day, an Automotive Technical Support Engineer you will:
Provide Level 2 technical support across European support platforms, ensuring effective case handling and resolution.
Filter, verify, document, and own support cases end-to-end, ensuring timely follow-up and First Contact Resolution (FCR) where possible.
Collaborate closely with Level 1 support to clarify case scope and escalate issues to OEM support lines when needed (diagnostic tools or technical publications).
Monitor support performance using KPIs, ensure SLA compliance, and deliver performance reporting to management.
Promote clear communication across teams and entities, ensuring alignment and efficient issue resolution.
Conduct Root Cause Analysis (RCA) and contribute to continuous improvement through updated training materials and best practice documentation.
Support testing activities to validate proper communication between vehicles and diagnostic tools.
What We’re Looking For
3+ years of experience in Technical Support or Customer Support roles.
Experience within the automotive industry, particularly in diagnostics, OEM platforms, or vehicle systems.
Bachelor’s degree or diploma in Engineering, preferably in Mechanical, Electronics, Information Technology, or a related field.
Solid understanding of Windows Operating Systems
Proficiency in Microsoft O365 Suite (Outlook, Word, Excel, PowerPoint, Teams)
Ability to work with technical tools, diagnostic systems, and support platforms
Excellent communication skills
Nice-to-Haves
Basic understanding of networking, cloud or on-prem applications
CAN and OBD Knowledge are very useful.
Driver’s license for Cat C1 (LUV) vehicles.
About the team:
Our Engineering Team is a dynamic group of skilled professionals who design and deliver tech solutions for our B2B clients. You'll find us working in cross-functional squads, typically composed of software engineers with diverse specializations, a dedicated Product Owner, and often a UX/UI designer, all focused on delivering high-quality, client-driven solutions through agile collaboration.
We stay at the forefront of technology—using cloud platforms, data analytics, and modern development frameworks—while fostering a culture of learning and knowledge sharing.
Perks that match your passion:
At MORO TECH, we don’t just talk about supporting our team, we build it into everything we do. Here’s how we invest in you.
💰 Your Expertise Rewarded
A competitive compensation package that grows with your impact.
Annual Performance and Salary Reviews to celebrate your progress.
⚡Supporting Your Daily Success
Monthly Meal Vouchers to fuel your creativity.
Premium Private Health Coverage for you and your family.
Extra vacation days to recharge and explore.
🌱 Never Stop Growing
Yearly training budget to master new skills.
Cutting-edge tech setup with optional upgrades to customize your gear.
Structured growth plans and regular progress check-ins.
Please note that benefits may vary based on the location.
A glimpse at our principles:
We move at the speed of culture. We are always evolving, staying relevant through agility and an entrepreneur spirit.
We feel comfortable with the unknown. Innovation requires embracing uncertainty, and we do so with confidence and creativity.
We act with passion. Whether we’re achieving our goals or learning from a failure, we do it passionately.
We enjoy being diverse. We are committed to fostering an environment where we can celebrate and embrace our diversity and each person's individuality so that people can bring their whole selves to work.
Related keywords
AutomotiveTechnical SupportOEMDiagnosticsRoot Cause AnalysisSLAKPIWindowsMicrosoft O365NetworkingCloudCANOBDEngineeringMechanicalElectronics
Software Engineering With Japanese Precision. Built Together. Built To Last.
Industry
Information Technology & Services
Company size
51-200 employees
Founded
2022
Headquarters
Nagoya, Nakamura Aichi
LinkedIn followers
19,800
Part of Toyota Tsusho Systems Group.
Moro Technology Corporation (MTC) is a Software Engineering services provider supporting organizations operating in complex, high expectation environments where reliability is non-negotiable. Headquartered in Nagoya, Japan, we help clients design, build, and operate technology that performs in the real world.
Delivering across three core disciplines; Technology Strategy & Architecture, Systems Engineering & Integration, and Managed Digital Operations. We build solutions for Automotive and Smart Mobility, Energy & EV infrastructure, and Enterprise IT. Our technical capabilities span software-defined systems, connected user experiences, cloud infrastructure, data and AI, and security governance.
Inspired by Japanese craftsmanship and guided by the principles of the Toyota Way, we work side by side with our clients to understand the real conditions, align technology with actual operational needs, and take responsibility for outcomes. By combining careful listening, continuous improvement, and engineering expertise, we help turn complexity into stable, resilient systems.
Operating from technology hubs in Japan, Belgium, Greece, Portugal, and the USA, our teams combine specialized technical capabilities with coordinated global execution. Backed by a strategic capital investment from Toyota Tsusho Systems in 2025, MTC brings the scale, stability, and uncompromising quality required to support the world’s most demanding industries.
Offices: JP Tower Nagoya 21F, 1-1-1 Meieki, Nagoya, Nakamura Aichi 450-6321, JP · 44, Bourgetlaan, Brussels, Zaventem Brussels 1130, BE · 5th, 28th Oktovriou Street, 6th floor, Athens, Attica 10431, GR · 99 7E, Avenida da República, Lisbon, 1050-190, PT · Dallas, TX 75201, US
Technology for Mobility ServicesSmart MobilityAutomotiveSmart EnergySoftware Engineering Systems Engineering & IntegrationTechnology Strategy & ArchitectureManaged Digital OperationsEnergy & EV infrastructureEnterprise IT
How many Customer Service & Support jobs are open in Zaventem, Belgium right now?
There are currently 53 open customer service & support positions in Zaventem, Belgium listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Zaventem, Belgium?
Companies currently hiring include SEPTEO, Inchcape Retail Chile, Ayvens, Haleon, Securitas Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Zaventem, Belgium?
Yes — 25 of the 53 open customer service & support positions offer remote or hybrid work (1 remote, 24 hybrid).
How do I apply for Customer Service & Support jobs in Zaventem, Belgium?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.