Lumberton, North Carolina, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Leadership, Collections Management, Performance Coaching, Compliance, Analytical Skills
Greensboro, North Carolina, United States · On-site
$13/hr–$16/hr
Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring …
Skills: Customer Service, Retail Experience, Communication, Multi-line Phone Systems, Problem Solving
Asheville, North Carolina, United States · On-site
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Leadership, Sales Performance, Retail Management, Merchandising, Staff Training
Pineville, North Carolina, United States · On-site
$55k–$60k/yr
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and f…
Skills: Office management, Leadership, Staff management, Patient service, Insurance verification
Concord, North Carolina, United States · On-site
Server Stars and Strikes Family Entertainment Center is seeking outgoing, energetic personalities to join our team! As a Server, your job responsibilities include; providing an enjoyable experience for every guest, servi…
Skills: Guest service, Food service, Beverage service, Order entry, Payment processing
Charlotte, North Carolina, United States · On-site
$57k–$83k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Customer service, Sales support, Contract renewal, Estimating, Salesforce
Wake Forest, North Carolina, United States · On-site
Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurt…
Skills: Customer service, Sales, Animal care, Communication, Multitasking
Charlotte, North Carolina, United States · On-site
Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmas…
Skills: Guest relations, Hospitality, Communication, Problem solving, Diplomacy
Newton, North Carolina, United States · On-site
$150/hr–$160/hr
LC Parham, Inc., is a FedEx Ground and Home Delivery contractor in Lincolnton and Newton, NC. Our goal is to make every FedEx experience outstanding. Our team of professional drivers provides excellent delivery services …
Skills: Delivery operations, Customer service, Route optimization, Vehicle maintenance, Package handling
Concord, North Carolina, United States · On-site
$11/hr–$17/hr
YOUR ROLE As a Store Associate, you bring the Vera Bradley brand to life! You are the face of the brand and proud of it. You work with store leadership to achieve sales goals, always striving to deliver an amazing shoppi…
Skills: Customer service, Sales, Merchandising, Operational procedures, Add-on selling
Charlotte, North Carolina, United States · On-site
Job Description The ideal Lingerie Salesperson is passionate about fashion, fit and styling, understanding how these elements enhance customer confidence and comfort. They excel in building a loyal customer base through …
Skills: Bra fitting, Fashion styling, Customer service, Sales, Digital sales
Greenville, North Carolina, United States · On-site
If you're ready to take the next step in your restaurant management career, our Shift Manager position is the right place to do it. Working as a Shift Manager at Pizza Hut will let you develop your management skills whil…
Skills: Restaurant management, Leadership, Communication, Teamwork, Customer service
Wallace, North Carolina, United States · On-site
Working at Pizza Hut® is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut Customer Service Representative, you'll take orders in per…
Skills: Customer service, Cashiering, Communication, Teamwork, Time management
Carthage, North Carolina, United States · On-site
Job Description What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system…
Skills: Sales, Customer Service, Inventory Management, Automotive Systems, Battery Installation
Carthage, North Carolina, United States · On-site
Job Description Position Responsibilities Pick, stage and safely deliver parts to pro customers Pick up returns and coresDrop off weekly/monthly sales flyers while promoting current sales and loyalty programs Daily colle…
Skills: Safe driving, Navigation, Customer service, Sales aptitude, Inventory management
Swansboro, North Carolina, United States · On-site
Job Description What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system…
Skills: Sales, Customer service, Inventory management, Automotive systems, Parts lookup
Winston-Salem, North Carolina, United States · On-site
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improv…
Skills: Time management, Attention to detail, Organizational skills, Problem solving, Customer service
Statesville, North Carolina, United States · Hybrid
Patient Recruitment Associate - Winston Salem, NC or Statesville, NC (Onsite Hybrid) ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments t…
Skills: Patient recruitment, Clinical research, Phone screening, Medical terminology, Data entry
Raleigh, North Carolina, United States · On-site
$14/hr–$14/hr
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Administrative support, Customer service, Leadership, Scheduling, Cash office management
Raleigh, North Carolina, United States · On-site
Overview The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Driver. The Driver delivers vehicles and in some instances, customers, employees or vendors safely and timely to the appropriate dest…
Skills: Driving, Customer service, Vehicle maintenance, Route planning, Navigation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and mentor a collections team to execute recovery processes for assigned portfolios while ensuring compliance with laws and regulations. Manage department goals related to loss, recovery, and delinquency through performance monitoring and coaching.
Requires a bachelor's degree or equivalent experience and at least five years of experience in collections or supervision. Must possess strong leadership, analytical, and communication skills with proficiency in basic computer applications.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Responsible for executing the collection process in a fast-paced environment. Ensure assigned accounts are worked based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept. Actively participate in the scheduling collection groups to meet the needs of the organization and peak collection times.
2. Ensure teammates are negotiating with Clients according to established time frames while promoting positive roll and reducing levels of delinquency, repossessions, non-performing assets, and loan losses.
3. Responsible for managing a Teammates career path by executing on hiring, coaching, performance ratings, and progressive discipline. Manage the day-to-day activity of attendance tracking.
4. Meet established goals for portfolio delinquency, losses, and recoveries for assigned portfolios.
5. Execute on call monitoring and quality reviews to ensure compliance with policies and regulations. Ensure proper escalation of any Client complaints.
6. Monitor systems and/or production reports daily, monitoring performance and making recommendations for areas of improvement including. Responsible for identifying Teammates that are below agreed upon Key Performance Indicators (KPI) and coach appropriately.
7. Manage Team’s client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
8. Communicate regularly with all leaders in Client Default Solution and other departments, as needed, to discuss status of past dues, losses, insurance issues, and repossession information, and appropriate escalation and collaborative resolution of issues identified.
9. Responsible for reviewing repossessions, charge-off, and account changes (i.e. Loan modifications) according to policy guidelines within policies and procedures.
10. Assist in mentoring new leaders in Client Default Solutions to help them become more proficient in their role, incorporating Truist’s Mission, Vision and Values and the Leadership Model.
11. Support the successful implementation of strategy and system related changes.
12. Complete all required Computer Based Training (CBT) courses accurately and timely.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree, or equivalent education and related training or experience
2. Five years of experience in collections or equivalent supervisory experience
3. Excellent verbal and written communication skills; speaking in front of large groups.
4. Excellent decision-making and problem-solving skills in routine and non-routine situations.
5. Excellent time management and organizational skills.
6. Skilled Leadership abilities.
7. Strong analytical skills.
8. Ability to recommend operational and process improvements.
9. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
10. Ability to travel, occasionally overnight.
Preferred Qualifications:
1. Expert knowledge of all collection policies, procedures, and processes.
2. Knowledgeable of collection practices and federal/state regulations and laws (e.g. Fair Credit Reporting Act (FCRA) and Fair Debt Collections Protection Act (FDCPA), Telephone Consumer Protection Act (TCPA).
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
Truist Financial Corporation is a purpose-driven financial services company committed to inspiring and building better lives and communities. Headquartered in Charlotte, North Carolina, Truist has leading market share in many of the high-growth markets in the U.S. and offers a wide range of products and services through wholesale and consumer businesses, including consumer and small business banking, commercial and corporate banking, investment banking and capital markets, wealth management, payments, and specialized lending businesses. Truist is a top-10 commercial bank. Truist Bank, Member FDIC. Equal Housing Lender. Learn more at Truist.com. Learn more at Truist.com and see social media terms and conditions at Truist.com/SocialTerms.
Offices: Charlotte, North Carolina 28202, US
Based on 1676 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $44k–$105k per year. Individual offers vary with seniority, company size, and specialization.
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