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$15/hr–$20/hr
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Full-time
associate degree
Medical benefits, Dental benefits, Vision benefits, 401(k) Plan, Paid time off
Posted 12d ago
~40 hrs/week
Responsibilities
The role involves providing hands-on IT support for hardware and software while managing user accounts and system configurations. Additionally, the engineer will design and maintain AI-driven automations to improve service desk efficiency and resolve technical issues.
Requirements
Candidates must have at least 3 years of IT-related experience and an associate degree in IT or equivalent experience. Proficiency in Microsoft Windows, Office 365, Azure, and automation tools like Jira and Power Automate is required.
Full job description
Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.
Service Desk Engineer II
Resolve technical issues quickly and reliably to keep employees productive.
Provide hands-on IT support across hardware, software, and systems in a multi-office environment.
Develop and maintain AI-driven automations to improve service desk efficiency.
Apply strong technical judgment, clear communication, and proactive problem-solving.
Ideal Candidate Traits
Composed, service-oriented professional who prioritizes user experience.
Methodical problem-solver who diagnoses issues systematically and documents findings.
Builder mindset — identifies opportunities to automate repetitive work.
Self-directed and accountable, managing workload and tickets independently.
Transparent and detail-oriented with clear documentation practices.
Discreet and trustworthy when handling sensitive systems, accounts, and data.
Core Responsibilities
Troubleshoot and resolve hardware and software issues across workstations, peripherals, phones, and enterprise systems.
Provide remote support and system configuration across multiple office locations.
Analyze systems, programs, and applications to identify root causes of issues.
Follow established SOPs for known issues and document new troubleshooting paths.
Manage user accounts, device imaging, and system configuration.
Maintain accurate hardware and asset inventory records.
Communicate clearly with users, providing updates, timelines, and resolution confirmation.
Prioritize support tickets and escalate issues appropriately with detailed context.
Automation & Process Improvement
Design, build, and maintain AI-driven automations for service desk operations.
Use tools such as Jira Automation, Jira Service Management AI, Power Automate, Replit, and custom AI agents.
Identify workflow inefficiencies and implement scalable automation solutions.
Document automation logic, triggers, dependencies, and processes.
Monitor automation performance and continuously improve reliability and accuracy.
Collaborate with senior IT staff to test, deploy, and refine automation initiatives.
Ensure all automation solutions follow security, compliance, and data handling best practices.
Success Indicators
Technical issues resolved efficiently with clear documentation to prevent repeat problems.
Positive end-user support experience through clear communication and follow-through.
Implementation of effective automations that reduce manual work and improve response times.
Well-documented tickets and solutions that strengthen team knowledge sharing.
Reliable and continuously improved automation workflows.
Strong collaboration with senior technicians and IT leadership leading to faster resolution cycles.
Long-term reduction of recurring issues and improved service desk efficiency.
Technologies & Requirements
Microsoft Windows 10/11, Windows Server
Microsoft Office 365, Azure, Intune, Active Directory
Jira and Jira Service Management
Power Automate, Replit, custom AI agents
ServiceNow or similar ITSM platforms
Associate’s degree in IT or equivalent experience
3+ years of IT-related experience required
MegaCorp Logistics, LLC is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact the HR Department at
(910) 332-0820 ext. 1030
Related keywords
Windows 10Windows 11Windows ServerOffice 365AzureIntuneActive DirectoryJiraJira Service ManagementPower AutomateReplitAI agentsServiceNowITSMHardwareSoftware
Transportation, Logistics, Supply Chain and Storage
Company size
501-1,000 employees
Founded
2009
Headquarters
Wilmington, North Carolina
LinkedIn followers
14,517
MegaCorp Logistics: Delivering the Mega Best
Founded in 2009 by Denise and Ryan Legg, MegaCorp Logistics is an award-winning, fast-growing third-party logistics (3PL) provider headquartered in Wilmington, NC, with offices across the Southeast and Midwest. From day one, our mission has been simple: deliver exceptional logistics solutions while building a company where people genuinely love to work.
Recognized by Inc. Magazine as a Top Place to Work, MegaCorp maintains a turnover rate of less than 8%. Why? Because when you work for the best, there’s no reason to leave. Our vibrant culture, industry-leading compensation, and extensive perks create an environment where high performers thrive and careers grow.
At MegaCorp, people come first—always. You’re never just a number here. We invest in our team, empower ownership, and support long-term success because our people are our greatest competitive advantage.
We proudly act as an extension of our clients’ logistics operations, delivering tailored solutions across FTL, LTL, drayage, intermodal, air, ocean, cross-border, and final-mile white-glove services. Backed by a rigorously vetted carrier network, proactive exception management, and scalable end-to-end TMS technology, we optimize cost, service, and speed—while reducing risk and complexity.
With real-time visibility, actionable analytics, and a single point of accountability across all modes, MegaCorp provides the control and confidence shippers need in an increasingly complex global supply chain.
Whether you’re a shipper seeking a true logistics partner or a professional ready to build a meaningful career, MegaCorp Logistics delivers.
Office locations: Wilmington, NC (HQ) · Cincinnati, OH · Charlotte, NC · Jacksonville, FL · Charleston, SC · Elkins, WV · Morgantown, WV · Fort Wayne, IN
👉 Careers: MegaCorpLogistics.com/careers
📩 Recruiting: Carolyn Aubitz | [email protected] | 910.332.0820 x 1410
Offices: 1011 Ashes Dr, MegaCorp Logistics, Wilmington, North Carolina 28405, US · 100 East Rivercenter Blvd, Suite 800, Covington, KY 41011, US · 124 3rd Street, Elkins, WV 26241, US · 7800 Belfort Pkwy, Jacksonville, FL 32256, US · 63 Wharf St., Suite 200, Morgantown, WV 26501, US
LogisticsTransportation ManagementProprietary Transportation Managment System (ViaTMS)Customer and carrier web portalsThird Party LogisticsSmartWay certified3PLXPLLogisticsFreight
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1876 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $45k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 24,510 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Great Clips Inc., Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1193 of the 24510 open customer service & support positions offer remote or hybrid work (580 remote, 613 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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