Sunset Beach, North Carolina, United States · On-site
Entry level
Job Summary: The Patient Experience Coordinator ensures Brunswick PT delivers an exceptional and seamless front office experience. This individual is the face of the clinic, welcoming every patient with energy, empathy, …
Wilmington, North Carolina, United States · On-site
Mid level
Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals w…
Skills: IT support, Hardware troubleshooting, Software troubleshooting, AI-driven automation, Jira
Benefits: Health insurance Opportunity for advancement Training & development Bonus based on performance Competitive salary Employee discounts Paid time off Wellness resources Job Description: We are seeking a Director f…
Skills: Esthetics, Leadership, Sales, Inventory management, Customer service
Benefits Information Full-time employees will enjoy a competitive benefits package with options for you and your family including: • Paid Time Off • Paid Holidays • 401(k) Matching • Health Insurance …
Skills: Dispatching, Communication, Fleet Management, Customer Service, Problem Solving
High Point, North Carolina, United States · On-site
Entry level
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Love what you do and w…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Charlotte, North Carolina, United States · On-site
Mid level
Assistant Community Manager opening at our Village of Rosedale community located in Charlotte, NC. About Us: Founded in 1906, S.L. Nusbaum Realty Co. is one of the largest real estate development companies in the southea…
Fayetteville, North Carolina, United States · On-site
$19/hr–$21/hr
Entry level
Liberty Waste Solutions is seeking a Dispatcher to coordinate daily service operations, manage communication between drivers, customers, and internal teams, and ensure efficient route execution. This role requires a high…
Position Summary: Join our team as the Supervisor - Inside Sales. In this role you will collaborate with the Inside Sales Representatives and Outside Sales to strategically align customer values with Vallen solutions and…
Skills: Inside sales, Sales management, Performance management, Team leadership, Customer service
Winston-Salem, North Carolina, United States · On-site
$15/hr–$20/hr
Mid level
Company Description Average total pay: $15 - $20+ an hour (hourly base pay + uncapped tiered commission structure, based on meeting your sales goal) Comoto Holdings is America’s largest and fastest-growing omnichannel pl…
Skills: Sales management, Customer service, Team leadership, Coaching, Mentoring
Fayetteville, North Carolina, United States · On-site
Mid level$60M raised
Why come work for Main Street Auto? 🔵 Earn Industry-Leading Pay 🔵 Enjoy Exceptional Benefits 🔵 Unlock Endless Career Growth Opportunities Your next big move starts here—don’t wait, apply today and drive your success f…
Skills: Customer service, Service coordination, Cost estimation, Repair order management, Communication skills
Winston-Salem, North Carolina, United States · On-site
$20/hr–$28/hr
Mid level
Company Description Average Total Pay: $20.00 - $28.00+ per hour (consisting of an hourly base pay + uncapped tiered commission structure, based on meeting your sales goal, plus bonus potential earnings based on overall …
Lexington, North Carolina, United States · On-site
Entry level$684K raised
Additional $1.50/hr. for working 10pm-6am OVERVIEW Ready for a career with limitless growth opportunities at a company that PROVES they value you, every single day? If you are a self-motivated, dependable and efficient e…
Overview & Responsibilities Are you looking for an entry-level position with a clear path to management? Do you want to be part of a growing financial services company that rewards performance and gives back to its commu…
Shallotte, North Carolina, United States · On-site
Mid level
Assistant Community Manager At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each d…
Harrisburg, North Carolina, United States · On-site
Mid level$2.0B raised
We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to t…
Nashville, North Carolina, United States · On-site
Entry level$5M raised
Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is…
Mountaintop Golf & Lake Club is a private family club nestled in the Blue Ridge Mountains of western North Carolina. Our mission is to deliver high quality experiences through services focused on our Core Values and aime…
Skills: Valet services, Customer service, Vehicle operation, Communication, Professionalism
Hendersonville, North Carolina, United States · On-site
Entry level$988M raised
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join…
Holly Springs, North Carolina, United States · On-site
Entry level
Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel …
Skills: Customer Service, Communication, Interpersonal Skills, Organization, Time Management
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Full-time
Posted 10d ago
~40 hrs/week
Responsibilities
The Patient Experience Coordinator serves as the primary point of contact for patients, ensuring a welcoming environment and seamless front office operations. They are also responsible for managing patient-owed balances, verifying insurance, and optimizing clinical schedules to ensure plan of care adherence.
Requirements
Candidates must possess high emotional intelligence, strong interpersonal skills, and proficiency with EMR systems. The role requires comfort in discussing financial obligations with patients and the ability to maintain organizational efficiency in a fast-paced clinical setting.
Full job description
Job Summary:
The Patient Experience Coordinator ensures Brunswick PT delivers an exceptional and seamless front office experience. This individual is the face of the clinic, welcoming every patient with energy, empathy, and excellence while supporting back-end administrative functions to drive collections and optimize the schedule for clinical efficiency and growth.
Supervisory Responsibilities:
· None.
Duties/Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
1. Extreme Hospitality & Customer Experience
Serve as the primary point of contact for all incoming patients and visitors, ensuring every interaction exceeds expectations.
Create a warm, inviting, and professional atmosphere in the front office and waiting area.
Maintain proactive communication with patients regarding scheduling and rescheduling appointments according to the clinician's prescription and Plan of Care, and set expectations that our goal is for them to maximize their therapy prescription.
2. Focused Collection of Patient-Owed Balances
Verify insurance and patient responsibility before visits and communicate clearly with patients regarding their financial obligations.
Collect co-pays, deductibles, and outstanding balances at the time of service.
Follow up consistently and professionally on patient balances using a combination of phone, text, and email outreach.
3. Optimized Scheduling & Plan of Care Adherence
Partner with the Clinic Director and therapists to ensure full schedules, proper visit frequency, and completion of the full plan of care.
Proactively fill schedule gaps with timely outreach and patient re-engagement.
Ensure accurate data entry into the EHR and scheduling system, minimizing cancellations and maximizing operational flow.
Requirements
Required Skills/Abilities:
· High emotional intelligence and interpersonal skills
· Financial diligence and comfort discussing money with patients
· Strong organizational and time management skills
· Tech-savvy and fluent in EMR systems (Prompt or similar)
· Driven by KPIs and performance incentives
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Why Join Us?
Arete Health is a growing, patient-centric outpatient physical therapy provider focused on excellence in clinical outcomes, team culture, and operational performance. We empower our therapists and support teams to thrive in an environment that values care, integrity, and innovation. At Arete Health, we believe that leadership is about people first. You’ll play a key role in scaling a mission-driven organization that puts patients and providers at the center of everything we do.
Arete Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Related keywords
Patient ExperienceFront OfficeInsurance VerificationCollectionsSchedulingEHREMRPromptKPIsCustomer ServicePhysical TherapyOutpatientAdministrativePlan of CareData Entry
At Arete Health, we are on a mission to revolutionize healthcare through a powerful combination of insurance innovation, biotech acceleration, and policy advocacy. We believe that transforming the healthcare ecosystem requires more than just incremental change—it requires bold, forward-thinking solutions that address the industry’s most pressing challenges. We work at the intersection of technology, insurance, and policy to reshape how healthcare is delivered, financed, and regulated. By leveraging cutting-edge insurance models, accelerating access to breakthrough biotech solutions, and advocating for policy reforms, we’re creating a healthcare system that is more accessible, affordable, and sustainable for everyone.
What We Do:
• Insurance Innovation: We design smarter, more flexible health insurance solutions that lower costs, improve care access, and deliver greater value for individuals and organizations.
• Biotech Acceleration: We fast-track access to the latest medical innovations that focus on preventing common causes of serious health issues, such as cancer, cardiovascular disease, diabetes, and more. By reinvesting savings into employee wellness, we make once-exclusive health solutions more quickly available to a broader audience.
• Policy Advocacy: We actively engage with lawmakers, regulators, and industry stakeholders to shape healthcare policy that promotes transparency, fairness, and a better quality of care for all. Our work isn’t just about improving healthcare—it’s about transforming the entire ecosystem to foster long-term, sustainable change. We are committed to being at the forefront of this revolution, driving progress for patients, providers, insurers, and policymakers alike.
Join us as we build a healthier future, one innovation at a time.
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1857 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $45k–$107k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 24,318 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1151 of the 24318 open customer service & support positions offer remote or hybrid work (552 remote, 599 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in North Carolina