Charlotte, North Carolina, United States · On-site
Job DetailsJob Location: Charlotte, NC - Charlotte, NCPosition Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Shift: DayJob Category: Information TechnologyMiles Enterprise Solutions is an emergi…
Skills: Technical support, Remote troubleshooting, Ticketing system, ITSM, Customer service
Nash County, North Carolina, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Access control, Visitor management, Customer service, Security monitoring, Emergency response
Durham, North Carolina, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security patrol, CCTV monitoring, Report writing, De-escalation, Conflict mediation
Durham, North Carolina, United States · Hybrid
Associate Director, Field Success & Deployment ABOUT LUCID DREAM Lucid Dream is a cross-disciplinary creative studio, bringing medical innovation to life. We help leaders in medical, scientific, and technical industries …
Skills: Field operations, Hardware management, Device fleet management, Technical support, Client enablement
Raleigh, North Carolina, United States · On-site
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended…
Skills: Consultative sales, Financial needs assessment, Customer relationship management, Teller transactions, Cross-selling
Monroe, North Carolina, United States · On-site
$12/hr–$13/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Customer service, Communication, Organizational skills, Attention to detail, Multi-tasking
Hickory, North Carolina, United States · On-site
$14/hr–$16/hr
RNR Tire Express is calling all goal-oriented individuals in the area to apply to join our team full-time as a Sales Representative! 1) OUR TOP SALESPERSON MADE OVER $75,000 2)OUR SECOND SALESPERSON MADE CLOSE TO $70,000…
Skills: Sales, Bilingual, Customer service, Communication skills, Order processing
Research Triangle Park, North Carolina, United States · Hybrid
$54k–$71k/yr
About This Role: As a Senior Case Manager in Patient Services, you will join a dynamic team dedicated to facilitating access to our treatments by overcoming non-clinical challenges and ensuring compliance with regulatory…
Skills: Case management, Patient services, Reimbursement processes, Benefit investigations, Prior authorization
Raleigh, North Carolina, United States · On-site
$17/hr–$20/hr
Job Title Concierge, Multifamily The Holston (https://theholstonraleigh.com/) Job Description Summary The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and v…
Skills: Customer service, Communication, Relationship building, Social media management, Blogging
Hendersonville, North Carolina, United States · On-site
What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate/Loader, this means: • B…
Skills: Customer service, Loading merchandise, Stocking, Retail technology, Computer literacy
Southport, North Carolina, United States · On-site
Service Center Southport JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extrao…
Skills: Customer service, Verbal communication, Written communication, Microsoft Office Suite, Software navigation
Charlotte, North Carolina, United States · On-site
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are yo…
Skills: Inventory management, Data entry, Quality control, Logistics, Shipping and receiving
Charlotte, North Carolina, United States · On-site
$21/hr–$32/hr
Department: 03340 GCMG Childrens Spec Center Pulmonology: MCP - Pediatrics: Pulmonary Medicine Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday, regular…
Skills: Vital signs, Medication reconciliation, Venipuncture, Specimen collection, Point of care testing
Brevard, North Carolina, United States · On-site
Job DetailsJob Location: Ecusta Branch - Brevard, NC 28712Position Type: Full TimeEducation Level: High School Diploma or GEDTravel Percentage: NegligibleJob Shift: DayJob Category: BankingJob Description Statement Respo…
Skills: Customer service, Cash handling, Transaction processing, Time management, Multitasking
Raleigh, North Carolina, United States · On-site
Location: Raleigh, North Carolina If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet…
Skills: Sales leadership, Customer service, Team building, Organizational skills, Communication
Asheboro, North Carolina, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Banking, Customer service, Sales, Client loyalty, Customer experience
Raleigh, North Carolina, United States · On-site
Location: 716 Capital Blvd, Raleigh, North Carolina 27603 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Servi…
Skills: Customer service, Equipment inspection, Inventory management, U-Scan technology, Propane filling
Burlington, North Carolina, United States · On-site
$45k–$55k/yr
Are you looking for an exciting and challenging career with a stable and secure business? Then look no further! Terminix of the Triad has an immediate opening for a Crawlspace Technician at our Burlington , NC office. Cr…
Skills: Pest Control, Crawlspace Remediation, Infestation Identification, Chemical Application, Moisture Inspection
Raleigh, North Carolina, United States · On-site
Department: Operations Title: Shift Supervisor Reports To: TGM/GM, AGM, or above Job Purpose Statement: To operate the restaurant in the absence of the Training/General Manager or Assistant General Manager. Assist in ach…
Skills: Shift Supervision, Staff Training, Payroll Control, Inventory Management, Cash Handling
Raleigh, North Carolina, United States · On-site
Department: Operations Title: Team Member Reports To: Manager On Duty Job Purpose Statement: To prepare and serve our guests with a high-quality product that meets or exceeds company and safe food handling standards with…
Skills: Guest Service, Food Preparation, Food Safety, Sanitation, Teamwork
Charlotte, North Carolina, United States • On-site
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The Level 1 Service Desk Support Analyst serves as the primary point of contact for technical assistance, performing remote troubleshooting and managing helpdesk tickets. They are responsible for resolving technical issues, guiding users through authentication processes, and escalating unresolved problems to higher support tiers.
Candidates must have a high school diploma or equivalent, with an associate or bachelor degree in IT or a related field preferred. A minimum of 1-2 years of experience in a technical support or service desk role is required, along with proficiency in ITSM platforms and remote diagnostic techniques.
Job DetailsJob Location: Charlotte, NC - Charlotte, NCPosition Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Shift: DayJob Category: Information TechnologyMiles Enterprise Solutions is an emerging professional services company that helps clients transform business operations and technology models for the digital era. Our industry-based consultative approach supports clients in building and operating more innovative, efficient businesses. Headquartered in Charlotte, North Carolina, Miles helps organizations drive transformation and innovation. Learn more at www.milesenterprise.com. We are proud of our commitment to workplace excellence.
Miles Enterprise Solutions seeks a Level 1 Service Desk Support Analyst to support a public sector client. The ideal candidate will have prior service desk experience and a strong commitment to customer service.
Level 1 Service Desk Duties and Requirements
Serve as the first point of contact for customers requesting technical assistance by phone.
Perform remote troubleshooting using diagnostic techniques and relevant questions.
Respond to IT support requests through the ticketing system.
Create, maintain, and monitor help desk tickets, ensuring accurate entry in the ITSM platform.
Determine appropriate solutions based on the issue and information provided by customers.
Maintain strong technical proficiency in personal computing and application support.
Guide customers through the multi-factor authentication process.
Escalate unresolved issues to the appropriate next-level support personnel.
Identify and recommend process improvements.
Share customer feedback and suggestions with the appropriate internal team.
High school diploma or equivalent required.
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
A minimum of one to two years of experience in a service desk or technical support role is required.
Experience providing Tier 1 telephone support is preferred
Prior experience in a government agency or call center environment is preferred.
Proficiency in remote troubleshooting and diagnostic techniques.
Familiarity with IT Service Management platforms for ticket creation and tracking.
Strong knowledge of personal computing, operating systems, and application support.
Basic understanding of networking principles and internet connectivity.
Excellent verbal and written communication skills.
Strong customer service focus with an emphasis on problem-solving and resolution.
Ability to assist frustrated or upset customers with professionalism and empathy.
Strong organizational skills and attention to detail.
Ability to work effectively in a team-oriented environment.
Excellent time-management skills with the ability to prioritize tasks effectively.
Miles Enterprise Solutions is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination. The Company does not discriminate on the basis of individual differences, including age, disability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. Miles Enterprise Solutions recognizes that a diverse workforce strengthens innovation, enhances competitiveness, and supports the Company’s ability to serve its clients and communities effectively.
All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other status protected by applicable federal, state, or local law.
Miles Enterprise Solutions is also committed to providing employment opportunities for veterans, including service men and women. Additional information is available upon request in the Miles Equal Opportunity and Affirmative Action Policy Statement
management consulting and technology solutions to support your next project
Miles Enterprise Solutions is a premier management consulting and technology firm dedicated to enhancing lives by delivering value to our clients, stakeholders, and communities. Our expertise spans strategy and consulting, technology solutions, and edtech, serving both private and public sector organizations. The "Miles Way" encompasses IT staffing augmentation, enterprise resource planning, robotic process automation, AI, IT managed services, cloud implementation, and both software and hardware solutions. Our commitment to digital transformation drives client profitability, optimizes capital expenses, and elevates customer experiences, ensuring success in an ever-changing marketplace.
Offices: 330 Camp Road, Charlotte, North Carolina 28206, US
Based on 1849 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $45k–$107k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 24,184 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Yes — 1133 of the 24184 open customer service & support positions offer remote or hybrid work (543 remote, 590 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
