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$100k–$110k/yr
Full-time
bachelor degree, professional certificate
Health Benefits, 401k Contribution, Paid Holidays, Floating Holidays, Paid Time Off, Tuition Reimbursement Assistance Program
Posted 19d ago
Apply by Aug 19
~40 hrs/week
Remote in Massachusetts, United States, New Jersey, United States
Responsibilities
Deliver high-quality clinical training and education to customers for neurodiagnostic system installations and upgrades. Act as a clinical liaison between customers and technical teams to optimize clinical workflows and patient outcomes.
Requirements
Requires clinical registration in EEG, Polysomnography, or EMG/NCV and at least 5 years of relevant clinical experience. A bachelor's degree in a clinical or scientific discipline is preferred.
Full job description
FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.
Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
EXEMPT / NON-EXEMPT: Exempt SUPERVISOR’S JOB TITLE: Regional Service Manager
LOCATION: New Jersey
Position Summary
As a Clinical Applications Specialist (Trainer), you are responsible for delivering high-quality clinical training and education to customers during and after system installation.
You enable customers to effectively adopt and optimize the use of our neurodiagnostic solutions, contributing directly to improved clinical workflows, user confidence, and patient outcomes.
This role requires extensive travel and close collaboration with Service, Sales, and Technical teams.
Key Responsibilities
This list is not exhaustive, and other duties may be assigned.
Clinical Training & Customer Education
Deliver onsite and remote clinical training for new installations, upgrades, and ongoing customer education
Provide structured follow-up training to ensure effective adoption post-installation
Adapt training approach to different user groups and clinical environments
Customer Support & Clinical Liaison
Act as clinical liaison between customers and the Technical Service team
Proactively identify, address, and escalate customer issues and needs as appropriate
Installation Support
Plan and perform smaller neurodiagnostic system installations in line with company standards and customer requirements
Pre-Sales & Product Support
Provide pre-sale clinical education and product demonstrations to prospective customers as required
Documentation and Compliance
Complete all required administrative tasks and maintain accurate records in the CRM system
Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
Use only approved documentation in line with company guidelines
Continuous Learning & Contribution to Culture
Maintain a high level of clinical expertise and keep all required certifications current through continuing education
Participate in product and internal training to stay current with software and hardware developments
Support the development and ongoing improvement of training materials
Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.
Qualifications & Experience
Certificates, Licenses, Registrations
Clinical registration and certification in EEG, Polysomnography, or EMG/NCV is required
Registry in Evoked Potentials or certified in Intraoperative Monitoring a plus but not required
Education and/or Experience
Bachelor’s degree in a clinical or scientific discipline preferred; equivalent combination of education, certification, and directly relevant clinical experience will be considered.
5 years of relevant experience in a clinical setting is required
Teaching experience is strongly recommended, but not required
Key Competencies
Communicates complex clinical concepts clearly to different audiences
Adapts training delivery to customer needs and experience levels
Builds effective relationships with customers and internal teams
Plans and manages multiple assignments in parallel
Demonstrates strong clinical credibility and customer focus
Travel Required: Extensive
Other Requirements
Must reside within assigned territory, near a major airport
Must have a valid passport
Must have valid driver's license and clean driving record
Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.
Language & Problem-Solving Skills
Ability to interpret and apply technical, clinical, and business documentation
Able to communicate clearly through reports, training sessions, and customer interactions
Able to solve practical problems in varied and evolving situations
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
Travel to customer sites by air, car, or train
Standing, walking, and moving within hospital or clinical settings
Assembling and handling equipment, including occasional lifting of up to 50 pounds
Bending, stooping, or kneeling during installation activities
Success in Role
Deliver clinical training independently following initial onboarding
Support multiple customer engagements in parallel once established in the role
Achieve positive customer feedback on training quality and effectiveness
Maintain compliance and complete all required documentation accurately and on time
#LI-REMOTE
Pay Transparency:
Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $100-110K USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.
Be the People part of the Neuro Solution. Apply Today.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Natus' portfolio includes Neurodiagnostic and monitoring solutions including EEG, LTM, ICU, PSG, EMG, EP. Neurocritical solutions include intracranial pressure (ICP) monitoring and external ventricular drainage.
Natus does not endorse personal/non-work related comments made by employees on social media. Further, Natus values the respect and inclusion of all people without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Offices: 3150 Pleasant View Rd, Middleton, Wisconsin 53562, US · Natus Medical Incorporated, 1501 Industrial Rd, San Carlos, CA 94070, US · 200 Metro Center Blvd Unit 8, Warwick, RI 02886, US
EEGepilepsy monitoringPSGsleep diagnosticssleep disorderselectrodesneurological and neurophysiological diagnosticsamplifiersstimulatorsLTM
How much do Customer Service & Support jobs in Massachusetts pay?
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