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Fall River, Massachusetts, United States · On-site
$16/hr–$25/hr
Mid level$4.0B raised
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$15/hr–$21/hr
Part-time
401k, Short Term Disability, Lifestyle Reimbursement, Associate Discount
Posted 18d ago
~40 hrs/week
Responsibilities
Ensure smooth retail store operations by providing exemplary customer service and utilizing expert product knowledge to assist customers. Responsibilities include managing transactions, maintaining floor organization, and protecting merchandise from shrinkage.
Requirements
Candidates must be at least 18 years old with strong communication skills and the ability to work a flexible schedule. Physical ability to stand for long periods and lift up to 50 lbs with assistance is required.
Full job description
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.
MAJOR ACCOUNTABILITIES
Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
Greet and make customer contact
Understand the customer's needs
Educate the customer on product features and benefits
Solve any customer problems/answer any questions
Transact the sale through suggestive selling, multiple selling, and effective closing
Correctly measure and fit customers with appropriate NB product
Inform customers about any promotions we have running
Keep the floor always looking its best – neat, organized, and well stocked
Make sure items are labeled and price marked properly
Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses
REQUIREMENTS FOR SUCCESS
Must be 18 years of age or older.
Should be a people person!
Past retail experience preferred, but not necessary
Strong customer service and verbal communication skills
Demonstrated ability to flourish in a team environment
Familiarity with cash register functions
Ability to quickly perform basic math
Willingness to work a flexible schedule that may include weekends and holidays
Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)
Wrentham Village, MA Retail Only Pay Range: $15.00 - $17.90 - $21.50 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
Related keywords
Retail SalesGUEST Service ModelSuggestive SellingMerchandisingLoss PreventionFootwear FittingCustomer ExperiencePoint of SaleInventory Stocking
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2631 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,915 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1356 of the 16915 open customer service & support positions offer remote or hybrid work (474 remote, 882 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts