Automotive Dealership Service Greeter/Valet Job Description 10:00 am to 6:00 pm Monday to Friday Overview: The Service Greeter plays a crucial role in creating a positive first impression for customers visiting the autom…
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Full-time
Posted 16d ago
~40 hrs/week
Responsibilities
The Service Greeter welcomes customers, assesses their service needs, and conducts preliminary vehicle inspections. They are also responsible for maintaining the service lane and assisting technicians with vehicle retrieval and parts delivery.
Requirements
Candidates must possess excellent customer service and communication skills along with a valid driver's license. Basic knowledge of automotive terminology and proficiency in dealership management software are required.
Full job description
Automotive Dealership Service Greeter/Valet Job Description
10:00 am to 6:00 pm Monday to Friday
Overview:
The Service Greeter plays a crucial role in creating a positive first impression for customers visiting the automotive dealership's service department. They are responsible for welcoming customers, assessing their needs, and ensuring a smooth and efficient service experience.
Responsibilities:
Customer Greeting: Greet customers promptly and warmly upon arrival, making them feel valued and welcome.
Needs Assessment: Actively listen to customers' concerns and determine the nature of their service requests.
Vehicle Inspection: Conduct a preliminary inspection of the vehicle, noting any visible damage or issues.
Customer Communication: Keep customers informed about service progress,
Problem Resolution: Address customer concerns or complaints in a professional and timely manner.
Facility Maintenance: Ensure the service area is clean, organized, and well-maintained.
Get proper information to service advisors to that they request
Keep Service lane free of cars and clutter
Tag Vehicles and park accordingly
Assist technicians as needed, such as delivering parts or retrieving vehicles from the parking lot.
All other duties as assigned by supervisor.
Qualifications:
Excellent customer service skills, with a friendly and approachable demeanor.
Strong communication and interpersonal skills.
Ability to multitask and prioritize tasks effectively.
Basic knowledge of automotive terminology and service procedures.
Proficiency in using dealership management systems and computer applications.
Valid driver's license
By providing exceptional customer service and creating a positive atmosphere, the Service Greeter contributes significantly to the dealership's overall success and customer satisfaction
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Related keywords
Automotive DealershipService GreeterValetCustomer SatisfactionVehicle InspectionService Lane ManagementDealership Management SystemsAutomotive Service
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2622 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,888 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1357 of the 16888 open customer service & support positions offer remote or hybrid work (476 remote, 881 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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