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$16/hr–$28/hr
Full-time
high school
Paid Time Off, Paid Holidays, Medical Plan, Health Spending Account, Health Saving Account, Dental Insurance
Posted 14d ago
~39 hrs/week
Responsibilities
The Medical Secretary manages patient scheduling, verifies demographics, and handles insurance referrals within a pediatric setting. They are responsible for coordinating patient check-outs and documenting information accurately in the electronic medical record system.
Requirements
Candidates must have a High School Diploma or GED and at least one year of customer service experience. A valid US driver's license, reliable transportation, and intermediate computer proficiency are required.
Full job description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.
Reliant Pediatrics has an immediate opening for a friendly, patient focused and detailed orientedMedical Secretary to join our team. The Medical Secretaryis responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Schedule (FT 38.75 hours): Monday-Friday 8:00am-4:30pm or 8:30am-5pm
Location: 5 Neponset St, Worcester, MA 01606
Department: Reliant Pediatrics
Primary Responsibilities:
Verifies and updates demographics and other patient information including necessary consent and other documents
Schedules patients accurately, according to department protocols and provider preference
Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report
Provides education, estimate preparation, and other pre-appointment instruction as needed
Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
Accurately and appropriately documents information in the electronic medical record system
Receives and processes incoming and outgoing insurance referral requests based on department protocol
Collaborates with staff, patients, and providers as needed to complete requests. Complete follow-up and documentation as needed
Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner
Processes department and provider mail and faxes in a timely and appropriate manner
Ability to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as needed
Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
Complies with established departmental policies, procedures, and objectives
Participates in learning opportunities provided through the learning management system
Participates in departmental meetings and huddles as directed by department leadership
Regular, reliable, and predictable attendance is required
Ability to be cross trained to be able to work in the team room and check out
Performs other similar and related duties as required or directed
Ability to multi-task in a high-volume setting
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
1+ years of customer service experience
Intermediate level of computer proficiency
Access to reliable transportation and valid US driver’s license
Preferred Qualifications:
1+ years of experience in a healthcare setting
Knowledge of Epic EMR software
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Related keywords
Epic EMRPediatricsPatient ServicesHealthcare AdministrationMedical SecretaryInsurance ReferralsLean ProcessesPatient DemographicsMedical BillingElectronic Medical Record
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences.
Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high-quality care.
We work with governments, employers, partners and providers to care for 147 million people and share a vision of a value-based system of care that provides compassionate and equitable care.
At UnitedHealth Group, our mission calls us, our values guide us and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.
Click below to search careers or join our social communities:
• Search & apply for careers at careers.unitedhealthgroup.com/
• Follow us on Twitter at twitter.com/UnitedHealthGrp
• Follow and like us on Facebook at facebook.com/unitedhealthgroup
• Follow us on Instagram at instagram.com/unitedhealthgroup
More about UnitedHealth Group can be found at unitedhealthgroup.com/
Offices: Eden Prairie , Minnesota, US · 2716 N Tenaya Way, Las Vegas, NV 89128, US · 4425 E Cotton Center Blvd, Phoenix, AZ 85040, US · 1900 E Golf Rd, Schaumburg, IL 60173, US · 8822 Three Chopt Rd, Henrico, VA 23229, US
Health CareWellness and Health ManagementRetiree Solutionsand Information TechnologyHospitalHealth CareWellnessBiotechnologyInsuranceLife Science
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2592 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
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