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【東京/大阪】Client Service /クライアントサービス - Japanese native level speaker
Tokyo, Japan · On-site
$4000k–$4800k/yr
Entry level
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Full-time
Posted 8d ago
~40 hrs/week
Responsibilities
The Reservations Agent is responsible for managing guest bookings, anticipating needs, and providing on-the-spot solutions to ensure a seamless trip. They also assist with arrival and departure logistics, including airport transfers and luggage handling.
Requirements
Candidates must have at least one year of experience in hotel operations or customer service and be detail-oriented team players. The role requires flexibility to support a 24-hour operation and the ability to work in a fast-paced environment.
Full job description
Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Planning a trip should be fun and easy, right? , our Reservations Team is dedicated to making that a reality. They’re fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage. Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call.
About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Hotel brand management company that operates 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
2012
Headquarters
Miami, Florida
LinkedIn followers
72,485
We’re a global team of purpose-driven, nature-inspired, service-obsessed individuals who thrive on nurturing the natural beauty of both people and the planet. Your mission as part of our community: to leave our guests with more than they arrived with—whether it’s a new wellness routine, a plan to live more sustainably, or simply a restored perspective. The luxury of our hotel experiences lies not only in next-level comforts and personalized services but also in our wealth of warmth, depth of knowledge, and collective drive to preserve and protect this extraordinary world.
We’re proud to be recognized in Newsweek's Most Loved Workplaces 2025—a testament to how deeply we care about our people, our planet, and making a meaningful difference.
Starwood Hotels, an affiliate of the global private investment firm Starwood Capital Group, is a hotel brand management company overseeing 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties. Leveraging our expertise in marketing, design, operations, and technology, Starwood Hotels drives some of the most groundbreaking and dynamic hotel brands in the world.
For more information, visit starwoodhotels.com, 1hotels.com, baccarathotels.com, and treehousehotels.com
Offices: 3225 Aviation Avenue, Suite 500, Miami, Florida 33133, US · 60 Furman St, Brooklyn, New York 11201, US · 2341 Collins Ave, Miami Beach, Florida 33139, US · 28 W 53rd St, New York, New York 10019, US · 8490 W Sunset Blvd, West Hollywood, California 90069, US
Hotel Brand ManagementHotel OperationsHotel DesignLifestyleand LuxuryHospitalityHotelVenture Capital
How many Administrative jobs are open in Tokyo, Japan right now?
There are currently 340 open administrative positions in Tokyo, Japan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Tokyo, Japan?
Companies currently hiring include Rakuten, JLL, Four Seasons, Thermo Fisher Scientific, Accenture, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Tokyo, Japan?
Yes — 93 of the 340 open administrative positions offer remote or hybrid work (5 remote, 88 hybrid).
How do I apply for Administrative jobs in Tokyo, Japan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.