Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer success management, Data cloud, Tableau, Account management, Consulting
Tokyo, Japan · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest relations, Front office operations, Customer service, Upselling, Conflict resolution
Marriott International Hotels, Inc.Tokyo, Japan · On-site
Founded in Rome in 1884, BVLGARI is one of the world's most prestigious luxury brands, renowned for its exceptional craftsmanship, innovative design, and distinctive Italian heritage. At Bulgari Tokyo Ginza Bar & Café, w…
Skills: Hospitality, Customer service, Communication, Interpersonal skills, Food and beverage service
Marriott International Hotels, Inc.Tokyo, Japan · On-site
JOB SUMMARY Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education a…
Skills: Food and beverage operations, Customer service, Team leadership, Staff coaching, Conflict resolution
Tokyo, Japan · Remote OK
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just u…
Skills: Escalation Management, Cloud Platforms, Technical Support, AI-assisted Workflows, Incident Management
Tokyo, Japan · On-site
$21/hr
Job Description The Opportunity Embry-Riddle Aeronautical University Worldwide is seeking an Associate Campus Director (AsCD) to support the daily operations and continued success of the Yokota Campus. This temporary ass…
Skills: Leadership, Enrollment management, Student support, Academic advising, Financial oversight
Tokyo, Japan · Hybrid
Overview of the Team / Role: Building and providing a first-class Client Relation function globally, the VP, Client Relations, Japan will be responsible for maintaining day-to-day contact with our clients, responding to …
Skills: Client Relationship Management, Investment Strategy, Bilingual Interpretation, Financial Reporting, Project Management
Tokyo, Japan · On-site
Job Requisition ID # 26WD99315 募集職種概要 Autodeskでは、日本のエンタープライズ顧客を担当するCustomer Success Manager（CSM）チームを率いるSenior Manager, Enterprise Customer Successを募集しています。 本ポジションはCustomer Success Leaderに直接レポートし、日本市場における顧客価値創出、利用定着、契約更新、…
Skills: People Management, Enterprise Customer Success, Strategic Account Management, Executive Stakeholder Management, Business Acumen
Tokyo, Japan · Hybrid
Job Title Supplier Manager for Field Services About the Role Join our team where you will play a key role in managing relationships with suppliers and vendors delivering IT field services across airport operations in Jap…
Skills: Vendor management, Supplier management, IT service management, ITIL framework, Service level agreements
Tokyo, Japan · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Service, Hospitality Management, Communication, Problem Solving, Multitasking
Tokyo, Japan · Hybrid
Job Title Supplier Manager for Field Services About the Role Join our team where you will play a key role in managing relationships with suppliers and vendors delivering IT field services across airport operations in Jap…
Skills: Vendor management, Supplier management, IT service management, ITIL framework, Service level agreements
Tokyo, Japan · On-site
Job Requisition ID # 26WD99312 募集職種概要 お客様の成功が、私たちの成功です。 建築・建設・エンジニアリング（AEC）業界は今、大きな変革の時代を迎えています。人材不足、生産性向上への要求、デジタル化の加速など、多くの課題に直面する中で、BIMやクラウドプラットフォームを活用した新しい働き方への転換が求められています。 しかし、本当の変革はソフトウェアを導入しただけでは実現できません。人が変わり、組織が変…
Skills: Customer Success Management, Account Management, Stakeholder Management, Change Management, Business Communication
Tokyo, Japan · Remote OK
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pu…
Skills: Sales, Relationship Management, Collectibles Valuation, Trading Card Games, Sports Memorabilia
Tokyo, Japan · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest custom…
Skills: Global Markets products, FX, Rates & Credit, Commodities, Structured Products
Tokyo, Japan · On-site
Job Requisition ID # 26WD99529 ポジション概要 Autodeskでは、建設・建築業界におけるデジタルトランスフォーメーションの推進に情熱を持つプロフェッショナルを募集しています。テクニカルサクセスマネージャー（Technical Success Manager：TSM）として、戦略的顧客がForma（旧 Autodesk Construction Cloud）から測定可能なビジネス価値を実現できるよう、スケ…
Skills: AEC Industry Knowledge, Construction Technology Implementation, SaaS Platform Management, Workflow Design, Data Analysis
Tokyo, Japan · On-site
Job Requisition ID # 26WD99311 募集職種概要 お客様第一のマインドセットを持ち、長期的な関係構築に情熱をお持ちですか？ 変化に対して前向きに取り組める方ですか？ もしこのような方であれば、日本拠点でのカスタマーサクセスマネージャーを募集しています。Autodeskのエンタープライズ ビジネス アグリーメント（EBA）を締結しているお客様の長期的な成功を支援し、ビジネス目標の達成と製品の採用促進に向けた様々な…
Skills: Account Management, Relationship Building, Strategic Roadmapping, Financial Acumen, Negotiation
Marriott International Hotels, Inc.Tokyo, Japan · On-site
POSITION SUMMARY – F&B and Event Service Expert Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – wit…
Skills: Food and beverage service, Customer service, Event support, Table setting, Communication
Marriott International Hotels, Inc.Tokyo, Japan · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Relations, Customer Service, Operational Support, Communication, Problem Solving
Tokyo, Japan · On-site
Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta. We don’t just build technology. We build hope for everyone dealing with Cancer. Elekta is shaping the sta…
Skills: Field Service Engineering, Radiotherapy Equipment Maintenance, Technical Support, Customer Relations, Clinical Uptime Management
Tokyo, Japan · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Customer Service, Communication, Upselling, Problem Solving, Telephone Switchboard Operation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Success Manager will act as a trusted advisor to key clients, helping them maximize the value of their Salesforce investments through proactive and reactive support. They will develop comprehensive roadmaps, identify business risks, and collaborate with account teams to drive innovation and achieve strategic goals.
Candidates must have at least 7 years of relevant industry experience and a deep understanding of business-to-IT alignment. Strong consulting skills, the ability to communicate with executive-level stakeholders, and expertise in data-related products like Data Cloud or Tableau are required.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
SalesforceはAI CRM分野における世界No.1企業です。人とAIエージェントが連携しながら顧客の成功を共に実現する、そのような環境がここにあります。テクノロジーと信頼が融合し、イノベーションは理念にとどまらず、日々の仕事における実践そのものです。働き方の常識が大きく変わりつつある今、AIを活用してビジネスと社会の発展に貢献し、革新を推進し、Salesforceのコアバリューを体現できるTrailblazerを求めています。エージェンティックAI時代の変革をリードするSalesforceで、あなたのキャリアを次のステージへ。Agentforceこそが、AIの未来です。そして、あなたこそがSalesforceの未来を担う存在です。
Customer Success Managerは、シグネチャーサクセスプランをご契約いただいている重要なお客様がSalesforce製品を最大限に活用し、投資対効果を最大化できるよう、プロアクティブ・リアクティブの両面から総合的にご支援する専門家です。お客様の信頼できるアドバイザーとして、自身の専門知識に加え、Salesforceがグローバルに蓄積したノウハウやベストプラクティスを活用しながら、技術面・ビジネス面における課題を的確に特定・解決し、お客様の戦略目標の実現をサポートします。
Salesforceの多様な製品における実証可能なスキルと経験、特にData 360 (Data Cloud) やTableauをはじめとするデータ関連の製品についての知識・経験をお持ちの方を歓迎します。
カスタマーサクセス メソドロジーを活用し、お客様のステークホルダーと連携しながら、目標の把握・現状評価・改善提案を通じてビジネス・テクノロジー両面における目標達成を支援します
お客様のSalesforce導入状況を深く理解し、全クラウド製品の活用を積極的に推進します
お客様のニーズに応じて、組織戦略・ガバナンス・チェンジマネジメントのベストプラクティスを指導します
Salesforceプラットフォームの機能をお客様のビジネス優先事項やロードマップに結びつけ、実践的な製品知識を発揮します
ビジネス目標達成におけるリスクをプロアクティブに特定し、アカウントチームと連携してリスク軽減計画を策定します
現状・目標とする将来像・タイムライン・導入支援計画を含む包括的なロードマップを作成・実行します
お客様の主要なビジネス課題と成長ポテンシャルを深く理解し、ビジネス価値とイノベーションの創出に貢献します
IT・ビジネス部門のエグゼクティブや意思決定者との信頼関係を構築し、長期的なパートナーシップを強化します
アカウントチームおよびSalesforceエグゼクティブと緊密に連携し、エグゼクティブから現場レベルまで幅広いネットワークを築くことで、お客様の目標達成を支援します
必要に応じて、成功推進に向けた追加のSalesforceサービスや専門アドバイザーの活用を提案します
製品のアップデート・機能変更・障害・サポート終了などの重要情報をタイムリーにお客様へ伝達します
【必要なスキルと経験】
7年以上の関連業界における実務経験
1つ以上の事業部門（LoB）における深い専門知識
信頼できるアドバイザーとして、お客様にビジネス価値を提供してきた実績、および高いコンサルティングスキルとアカウントマネジメント能力
役員クラスを含むあらゆる階層のステークホルダーに対して、信頼関係を築きながら効果的にコミュニケーションを図り、価値を示し、影響を与えることができる能力と実績
高プレッシャーな状況下においても、複数のタスクに優先順位をつけ、着実に遂行できる実行力
技術的なコンセプトをビジネス言語に変換し、技術的な機能をビジネス要件にマッピングできる能力
Salesforce製品・プラットフォームの機能およびベストプラクティスに関する深い知識（歓迎）
ビジネス・IT部門のエグゼクティブに対して、ガバナンスの重要性と価値をわかりやすく伝えられる能力
相手や状況に応じてメッセージの抽象度・具体度を適切に調整し、効果的にコミュニケーションできる能力
新技術・新機能に対する継続的な学習意欲と積極的な姿勢
高いモチベーションを持ち、自発的・自律的に業務を推進できる能力
職位・部門を超えた横断的な協働姿勢と、チームへの貢献意識
英語（歓迎）：ビジネスレベル（読み書き・会話）
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Offices: 415 Mission St, San Francisco, California 94105, US · 1 Market, Staines, Switzerland, CH · 1 Market, Singapore, Singapore 038989, US · 1-1-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, JP · Erika-Mann.Straße 63, Munich, 80636, DE
There are currently 486 open customer service & support positions in Tokyo, Japan listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Salesforce, Rakuten, Marriott International Hotels, Inc., Buccellati, Four Seasons, among others. Browse the listings above to see every active employer.
Yes — 187 of the 486 open customer service & support positions offer remote or hybrid work (23 remote, 164 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
