Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with informatio…
Skills: Guest relations, Team leadership, Conflict resolution, Customer service, Communication
Marriott International Hotels, Inc.Nago, Japan · On-site
Human Resources Coordinator Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone c…
Skills: Human Resources, Administrative Support, Record Keeping, Data Entry, Customer Service
Marriott International Hotels, Inc.Nago, Japan · On-site
JOB SUMMARY Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas o…
Skills: General ledger, Account balancing, Ledger reconciliation, Financial reporting, Discrepancy resolution
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Mar…
Skills: Front office operations, Guest services, Team leadership, Staff training, Conflict resolution
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or…
Skills: Accounting, Financial reporting, Data entry, Reconciliation, Invoicing
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Greet guests upon arrival and articulately explain details and amenities available. Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning press guest garment, shoe…
Skills: Guest services, Housekeeping management, Staff training, Scheduling, Conflict resolution
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with informatio…
Skills: Guest Relations, Customer Service, Supervision, Conflict Resolution, Communication
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephon…
Skills: Sales Techniques, Customer Relationship Management, Lead Generation, Office Administration, Employee Coaching
Marriott International Hotels, Inc.
Nago, Japan • On-site
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The Assistant Manager of Guest Relations is responsible for addressing guest inquiries, managing reservations, and ensuring all service requests are met to high quality standards. They also collaborate with management to improve department performance and supervise staff to ensure operational efficiency.
Candidates must have at least one year of related work experience and at least one year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.
Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.
Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
There are currently 8 open administrative positions in Nago, Japan listed on Clera. New openings are added daily as companies post roles.
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