Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with informatio…
Skills: Guest relations, Team leadership, Conflict resolution, Customer service, Communication
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties …
Skills: Team Leadership, Staff Training, Inventory Management, Customer Service, Conflict Resolution
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties …
Skills: Team leadership, Staff training, Inventory management, Customer service, Conflict resolution
Marriott International Hotels, Inc.Nago, Japan · On-site
JOB SUMMARY Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas o…
Skills: General ledger, Account balancing, Ledger reconciliation, Financial reporting, Discrepancy resolution
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Mar…
Skills: Front office operations, Guest services, Team leadership, Staff training, Conflict resolution
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or…
Skills: Accounting, Financial reporting, Data entry, Reconciliation, Invoicing
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Greet guests upon arrival and articulately explain details and amenities available. Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning press guest garment, shoe…
Skills: Guest services, Housekeeping management, Staff training, Scheduling, Conflict resolution
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with informatio…
Skills: Guest Relations, Customer Service, Supervision, Conflict Resolution, Communication
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, a…
Skills: Pastry preparation, Food safety, Recipe adherence, Quality control, Menu planning
Marriott International Hotels, Inc.Nago, Japan · On-site
JOB SUMMARY The Account Manager is responsible for managing and maintaining on-going relationships with properties and owners, and works closely with Marketing Knowledge Experts (KE) to ensure Marketing initiatives are b…
Skills: Marketing Strategy, Digital Marketing, Hospitality Management, Budget Guidance, KPI Monitoring
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or…
Skills: Financial Reporting, Accounting, Auditing, Payroll Processing, Account Reconciliation
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-…
Skills: Preventative Maintenance, Equipment Calibration, Inventory Management, Life Safety Systems, Staff Supervision
Marriott International Hotels, Inc.Nago, Japan · On-site
JOB SUMMARY Provides total account management support for assigned property accounts. By applying the principles of strategic account management, this position will partner with Sales and Marketing leadership, and the pr…
Skills: Account Management, Strategic Planning, Market Analysis, Revenue Maximization, B2B Sales
Marriott International Hotels, Inc.Nago, Japan · On-site
JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all da…
Skills: Sales Management, Relationship Building, Market Analysis, Revenue Maximization, Customer Service
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Mo…
Skills: Pastry Production, Bakery Management, Staff Supervision, Food Presentation, Inventory Management
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming res…
Skills: Guest Relations, Front Office Management, Payment Processing, Staff Supervision, Conflict Resolution
Marriott International Hotels, Inc.Nago, Japan · On-site
JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coo…
Skills: Culinary Arts, Kitchen Management, Menu Development, Staff Supervision, Food Safety
Marriott International Hotels, Inc.Nago, Japan · On-site
JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas …
Skills: Housekeeping Management, Budget Management, Staff Supervision, Guest Relations, Quality Inspection
Marriott International Hotels, Inc.Nago, Japan · On-site
POSITION SUMMARY Greet guests upon arrival and articulately explain details and amenities available. Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning press guest garment, shoe…
Skills: Guest Relations, Hospitality Management, Supervisory Skills, Quality Control, Housekeeping Management
Marriott International Hotels, Inc.
Nago, Japan • On-site
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The Assistant Manager of Guest Relations is responsible for addressing guest inquiries, managing reservations, and ensuring all service requests are met to high quality standards. They also collaborate with management to improve department performance and supervise staff to ensure operational efficiency.
Candidates must have at least one year of related work experience and at least one year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.
Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.
Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
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