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$107k–$136k/yr
Full-time
associate degree
Comprehensive Benefits Package, Performance-based Bonuses, Wellness Program, Physical Health Support, Emotional Health Support, Mental Health Support
Posted 38d ago
~40 hrs/week
Responsibilities
Provide desk-side technical support and leadership for local office IT operations, including hardware/software troubleshooting and new hire setup. Collaborate on strategic infrastructure projects and maintain IT asset inventory and knowledge base articles.
Requirements
Requires at least five years of related work experience and advanced knowledge of Microsoft Office and mobile device management. An associate degree in a related field is preferred along with strong communication and analytical skills.
Full job description
Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others. We are also certified by Great Place to Work.
At McDermott, we don’t just invest in your future, we accelerate your career – wherever it may lead. That includes supporting you both in and outside of the office.
With us, you’ll find:
A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself!
Enthusiasm for all perspectives: We’re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.
Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.
Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.
Job Description:
The Technology Support Analyst provides technology customer support and leadership. This position assists with strategic projects and operational activities that impact the local office and may provide general direction to junior level Technology Support employees. The Technology Support Analyst works under minimal supervision and relies on experience and judgment to plan and accomplish goals.
Essential Functions and Responsibilities:
Participate in our ACD system as directed and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements.
Provide desk-side technical support including troubleshooting hardware and software issues.
Coordinate the day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, departures.
Collaborate with local office management and tier III technology management on projects such as infrastructure/network upgrades, power outages, office expansions and relocations, audio visual implementations.
May assist in the performance of monthly infrastructure maintenance.
May physically assist in supporting infrastructure in one or more offices. (Ex. cabling, act as remote set of hands for others.)
Participates in minimum of 85% of pre-pilots and reports findings. Becomes familiar with each change.
Creates, edits and maintains our knowledge base articles.
Is well-versed in firm and IT department technology policies and procedures and actively promotes their adherence. May make recommendations to add or change policies or procedures.
May engage vendors for secure asset disposal per Firm policy.
Manage local office IT asset inventory and equipment purchase requests for laptops, desktops and peripherals.
Fosters team cohesion through building effective working relationships and guides less experienced team members.
Participates in firm, regional and local projects as directed by performing individual specific tasks in support of the project.
May coach and help train team members.
Job Specifications:
Associate degree in a related field preferred
At least five (5) years of related work experience
Advanced knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
Experience with macOS a plus
Advanced knowledge of managed mobile devices
Strong written and verbal communication skills
Strong organizational skills
Strong motivational and presentation skills
Strong research and analytical skills
Strong customer service skills
Ability to work under tight deadlines and prioritize responsibilities
Ability to work effectively in a fast-paced and changing environment
Ability to handle and maintain confidential information
Ability to travel work flexible and/or fluctuating work hours
Ability to work independently and under own direction and initiative
Ability to implement continuous improvement
Ability to develop and maintain productive relationships with users and IT teams
Awareness of project financial guidelines and acts with cost awareness
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Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses.
Target Hiring Range $107,000 - $136,000
Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWS provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear
Employee must occasionally lift up to twenty (20) pounds
Work Environment:
Typical indoor office environment
Disclaimer:
The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.
McDermott Will & Emery is now McDermott Will & Schulte.
Leading organizations turn to global law firm McDermott Will & Schulte for a better way to address legal challenges, connect with those at the forefront, and drive stronger outcomes. Working across more than 20 offices globally, our 1,750+ lawyers act on data-driven insights, deep relationships, and unmatched industry experience to deliver on our commitment of Always Better.
Attorney Advertising. Prior results do not guarantee a similar outcome.
Offices: Global, 20+ Locations, Worldwide Global, US · 444 West Lake Street, Chicago, IL 60606-0029, US · 500 North Capitol Street, NW, Washington, DC 20001-1531, US · 200 Clarendon St, Floor 58, Boston, Massachusetts 02116, US · 2501 North Harwood Street, Suite 1900, Dallas, TX 75201-1664, US
How many Administrative jobs are open in New York, NY right now?
There are currently 8,966 open administrative positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include New York City Housing Authority (NYCHA), Mount Sinai Health System, Northwell Health, NYU London, Weill Cornell Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in New York, NY?
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