New York, New York, United States · On-site
$32/hr–$36/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Customer service, Communication skills, Scheduling, Medical terminology, Insurance verification
New York, New York, United States · Hybrid
$146k–$222k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Strategic planning, Healthcare operations, Management consulting, Executive leadership, Program management
New York, New York, United States · On-site
$20/hr–$31/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Medical documentation, Epic EHR, Typing speed, Clinical support, Data integrity
New York, New York, United States · On-site
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Business Intelligence, Data Visualization, Sigma Computing, Databricks, SQL
Paramus, New Jersey, United States · On-site
$70/hr–$78/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient Advocacy, Acute Care, Phlebotomy, Nursing Care, Patient Assessment
New York, New York, United States · Hybrid
$64k–$98k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Public relations, Data analytics, Customer service, CRM, Data visualization
Berlin, Germany · On-site
$34/hr–$35/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Verbal communication, Written communication, Customer service, Organizational skills, Problem-solving
New York, New York, United States · Hybrid
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Financial reporting, Contract management, Budget tracking, Accounts payable, Procurement
New York, New York, United States · On-site
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Clinical research, Statistical analysis, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint
New York, New York, United States · On-site
$31/hr–$32/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient transportation, Operating room turnover, Equipment maintenance, Supply management, Hazardous waste disposal
New York, New York, United States · On-site
$35/hr–$53/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Customer service, Medical terminology, Epic, Scheduling, Billing
New York, New York, United States · Hybrid
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Cybersecurity, GRC, Risk Assessment, Compliance Monitoring, Security Controls
New York, New York, United States · On-site
$30/hr–$46/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Administrative support, Calendar management, Epic, Workday, Office management
New York, New York, United States · On-site
$47k–$72k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Musculoskeletal assessment, Clinical decision-making, Splinting, Bracing, Gait training
New York, New York, United States · Hybrid
$125k–$191k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: SQL, Sigma, Data analytics, Business intelligence, Fundraising strategy
New York, New York, United States · On-site
$34/hr–$35/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Medication preparation, Sterile compounding, Inventory management, Pharmacy automation, Aseptic technique
New York, New York, United States · On-site
$26/hr–$40/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient scheduling, Medical terminology, Epic EMR, Customer service, Communication skills
New York, New York, United States · Hybrid
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Conversion Rate Optimization, UX Strategy, Optimizely CMS, SEO, Digital Product Management
New York, New York, United States · On-site
$60k–$91k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Research, Orthopedics, Rheumatology, Data collection, Scientific analysis
New York, New York, United States · Hybrid
$26/hr–$40/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Customer service, Communication skills, Healthcare software, Computer skills, Office automation tools
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The Care Coordination Associate serves as the primary point of contact for patients, managing inbound and outbound calls, scheduling appointments, and coordinating care. They support physicians and advanced practice providers by documenting patient information in Salesforce and verifying insurance coverage.
Candidates must have a High School Diploma or GED and at least one year of experience in a healthcare or customer service setting. Proficiency in office software, strong communication skills, and knowledge of medical terminology are required.
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
The Care Coordination Associate serves as the first point of contact for patients and families, providing exceptional customer service and efficient support. This entry-level role is responsible for handling inbound and outbound calls, scheduling appointments, directing inquiries, and offering basic patient support in alignment with HSS protocols. The Associate ensures that all interactions are handled with empathy, professionalism, and efficiency, contributing to the hospital’s mission of delivering outstanding patient care. Given the program’s extended hours, multiple locations, and immediate access goals that differ from traditional physician practices, our Care Coordination Associates will be assigned to support physicians and advanced practice providers when seeing patients virtually and in-person, during group programming classes, answering incoming calls to the practice or program, and performing outgoing phone calls to coordinate care.
Job Qualifications
Education – Required
High School Diploma (GED)
Education – Preferred
Associate degree or equivalent combination of education and experience.
Experience – Required
1 year experience in healthcare or a related customer service field.
Skills – Required
Strong customer service and communication skills.
Ability to work with various healthcare-specific software programs.
Strong computer skills, with proficiency in office automation tools.
Ability to work effectively in a fast-paced environment.
Knowledge of insurance and revenue cycle processes.
Familiarity with medical terminology.
Understanding of scheduling parameters.
Positive, professional attitude toward assignments and colleagues.
Superior written and oral communication skills.
POSITION & UNIT ACCOUNTABILITIES
Triage incoming phone calls, create referrals, and schedule appointments.
Connect patients to the appropriate physician office based on condition, insurance, location, availability, and patient preference.
Manage a high volume of inbound and outbound calls efficiently.
Document and close cases in Salesforce.
Send patient itineraries via Salesforce.
Obtain and accurately document patient demographics.
Complete full patient registration.
Schedule various types of appointments.
Transcribe medical orders.
Verify patient insurance coverage.
Provide exceptional customer service in all interactions
Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
World #1 for Orthopedics
HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the 17th consecutive year), No. 3 in rheumatology by U.S. News & World Report (2026-2027), and the best pediatric orthopedic hospital in NY, NJ and CT by U.S. News & World Report “Best Children’s Hospitals” list (2025-2026). In a survey of medical professionals in more than 20 countries by Newsweek, HSS is ranked world #1 in orthopedics for a fifth consecutive year (2025). Founded in 1863, the Hospital has the lowest readmission rates in the nation for orthopedics, and among the lowest infection and complication rates. HSS was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center five consecutive times. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State, as well as in Florida.
Offices: 535 East 70th Street, New York, NY 10021, US · 1 Blachley Rd, Stamford, CT 06902, US · 140 East Ridgewood Avenue, Suite 175 S, Paramus, NJ 07652, US · 333 Earle Ovington Blvd, Suite 106, Uniondale, NY 11553, US · 1133 Westchester Ave, White Plains, New York 10605, US
World #1 for Orthopedics
HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the 17th consecutive year), No. 3 in rheumatology by U.S. News & World Report (2026-2027), and the best pediatric orthopedic hospital in NY, NJ and CT by U.S. News & World Report “Best Children’s Hospitals” list (2025-2026). In a survey of medical professionals in more than 20 countries by Newsweek, HSS is ranked world #1 in orthopedics for a fifth consecutive year (2025). Founded in 1863, the Hospital has the lowest readmission rates in the nation for orthopedics, and among the lowest infection and complication rates. HSS was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center five consecutive times. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State, as well as in Florida.
Offices: 535 East 70th Street, New York, NY 10021, US · 1 Blachley Rd, Stamford, CT 06902, US · 140 East Ridgewood Avenue, Suite 175 S, Paramus, NJ 07652, US · 333 Earle Ovington Blvd, Suite 106, Uniondale, NY 11553, US · 1133 Westchester Ave, White Plains, New York 10605, US
