New York, New York, United States · On-site
$34/hr–$35/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Verbal Communication, Written Communication, Customer Service, Organizational Skills, Problem-solving
Stamford, Connecticut, United States · On-site
$157k–$174k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Musculoskeletal Assessment, Joint Injections, Joint Aspirations, Casting, Splinting
New York, New York, United States · On-site
$52/hr–$57/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Intraoperative Neuromonitoring, Somatosensory Evoked Potentials, Motor Evoked Potentials, Electromyography, Nerve Conduction Studies
Southampton, New York, United States · On-site
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Verbal Communication, Written Communication, Customer Service, Multi-tasking, Data Entry
West Palm Beach, Florida, United States · On-site
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Computer Skills, Office Automated Tools, Communication, Customer Service, Multitasking
New York, New York, United States · On-site
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient Advocacy, Critical Care Nursing, Pre-operative Care, Post-operative Care, Cardiac Rhythm Monitoring
New York, New York, United States · On-site
$32/hr–$33/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient Care, Clinical Data Collection, Patient Monitoring, Admission and Discharge Support, Written Communication
New York, New York, United States · On-site
$118k–$134k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Case Management, Discharge Planning, Orthopedic Nursing, Problem Solving, Clinical Assessment
New York, New York, United States · Hybrid
$26/hr–$40/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Credentialing, EPIC Approvals, Cactus Software, MS Excel, Powerpoint
Stamford, Connecticut, United States · On-site
$34/hr–$35/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Verbal Communication, Written Communication, Customer Service, Organizational Skills, Problem-solving
New York, New York, United States · On-site
$115k–$124k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Exercise Training, Fitness Testing, Gait Analysis, Movement Mechanics Analysis, Performance Metabolic Testing
New York, New York, United States · On-site
$70/hr–$78/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient Advocacy, Pre-operative Care, Post-operative Care, Acute Care, Medical-Surgical Nursing
New York, New York, United States · On-site
$23/hr–$35/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Literature Reviews, Data Collection, Data Entry, Clinical Research Forms, Informed Consent Process
New York, New York, United States · On-site
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient Advocacy, Pre-operative Nursing Care, Post-operative Nursing Care, Acute Care, Critical Care
New York, New York, United States · Hybrid
$99k–$151k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Epic Resolute Hospital Billing, Epic SBO, Epic Claims and Remittance, Charge Router Configuration, Workqueue Configuration
Westchester, Illinois, United States · On-site
$123k–$143k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Differential Diagnosis, Musculoskeletal Treatment, Post-operative Care, Non-operative Care, Communication Skills
New York, New York, United States · On-site
$72k–$78k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Genomic Sequencing, Cellular Mechanistic Assays, Molecular Biology, Flow Cytometry, Primary Immune Cell Culture
New York, New York, United States · Hybrid
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Insurance Placement, Risk Management, Strategic Leadership, Negotiation, Financial Acumen
New York, New York, United States · On-site
$123k–$143k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Pediatric Physical Therapy, Clinical Intervention, Orthopedic Rehabilitation, Neurologic Rehabilitation, Interdisciplinary Collaboration
New York, New York, United States · On-site
$74k–$113k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Office Management, Staff Supervision, Customer Service, Healthcare Administration, Data Analysis
New York, New York, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Medical Secretary manages patient scheduling, check-out processes, and billing documentation while ensuring smooth patient flow. They serve as the primary point of contact for patients and coordinate referrals and authorizations with clinical teams.
A high school diploma is required, though a bachelor's degree and two years of medical office experience are preferred. Candidates must possess strong communication skills and proficiency in electronic medical records systems like Epic.
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Job Description
In this role you will provide comprehensive administrative/operational support to an HSS physician practice and contribute to an environment of clinical excellence. Responsibilities will include, but are not limited to: answering phone calls and patient inquiries, scheduling patient appointments and procedures, obtaining insurance pre-certifications and authorizations for treatments and diagnostic procedures, patient check-in/out, including copay collection, scanning documents into the EMR and any additional tasks as assigned.
EDUCATION – Required
Degree/Diploma Obtained Program of Study
High School Diploma
Education Requirements
EDUCATION - Preferred
Degree/Diploma Obtained Program of Study
Bachelors
LICENSURE – Required : None
Certification Requirements
CERTIFICATIONS/LICENSURE - Preferred
EXPERIENCE – Required
Minimum Years of Experience Type of Experience
0 Healthcare/Medical-Medical Secretary
EXPERIENCE – Preferred
Minimum Years of Experience Type of Experience
2
SKILLS - Required
Excellent verbal and written communication skills.
Strong customer service orientation.
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team; offers to help coworkers when needed
Detail-oriented
Ability to escalate issues appropriately
Consistently displays a positive attitude towards one’s work and work environment
Strong computer skills
Performs accurate typing (e.g., 45-60 words per minute)
SKILLS – Preferred
Experience with Epic
Familiarity with medical terminology
Knowledge of healthcare and health insurance
Prior medical office experience
PHYSICAL WORKING CONDITIONS
Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions.
ENVIRONMENTAL WORKING CONDITIONS
Located in a comfortable indoor area. Examples: executive, management and secretarial positions.
HAZARDS
OSHA Category 3
Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.
Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR)
Performance Mindset: Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow.
Communication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically.
Collaboration: Understands how one's work connects and intersects with other team member’s work and HSS’ goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback.
Empowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager.
Engagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team’s engagement.
Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.)
Position Competencies
Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently. Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions. Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups. Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary.
Scheduling & Coordination: Schedules appointments and ancillary services accurately, following provider protocols and availability. Coordinates referral processes with accuracy and urgency. Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow.
Billing/Chart Documentation: Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed). Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed. Ensures all information is collected from patients to ensure timely billing. Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams. Accurately scans patient records per hospital guidelines.
Technical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence. Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently. Learns and adapts to new systems, policies and technologies relevant to office operations.
Office Workflow and Operational Efficiency: Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates. Takes initiative to resolve issues and assist colleagues. Adapts to workflow changes and supports team productivity. Fulfills a lead role in the office when covering for Office Manager during time off. Demonstrates accountability in job duties.
Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
World #1 for Orthopedics
HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the 16th consecutive year), No. 3 in rheumatology by U.S. News & World Report (2025-2026), and the best pediatric orthopedic hospital in NY, NJ and CT by U.S. News & World Report “Best Children’s Hospitals” list (2025-2026). In a survey of medical professionals in more than 20 countries by Newsweek, HSS is ranked world #1 in orthopedics for a fifth consecutive year (2025). Founded in 1863, the Hospital has the lowest readmission rates in the nation for orthopedics, and among the lowest infection and complication rates. HSS was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center five consecutive times. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State, as well as in Florida.
Offices: 535 East 70th Street, New York, NY 10021, US · 1 Blachley Rd, Stamford, CT 06902, US · 140 East Ridgewood Avenue, Suite 175 S, Paramus, NJ 07652, US · 333 Earle Ovington Blvd, Suite 106, Uniondale, NY 11553, US · 1133 Westchester Ave, White Plains, New York 10605, US
World #1 for Orthopedics
HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the 16th consecutive year), No. 3 in rheumatology by U.S. News & World Report (2025-2026), and the best pediatric orthopedic hospital in NY, NJ and CT by U.S. News & World Report “Best Children’s Hospitals” list (2025-2026). In a survey of medical professionals in more than 20 countries by Newsweek, HSS is ranked world #1 in orthopedics for a fifth consecutive year (2025). Founded in 1863, the Hospital has the lowest readmission rates in the nation for orthopedics, and among the lowest infection and complication rates. HSS was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center five consecutive times. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State, as well as in Florida.
Offices: 535 East 70th Street, New York, NY 10021, US · 1 Blachley Rd, Stamford, CT 06902, US · 140 East Ridgewood Avenue, Suite 175 S, Paramus, NJ 07652, US · 333 Earle Ovington Blvd, Suite 106, Uniondale, NY 11553, US · 1133 Westchester Ave, White Plains, New York 10605, US
