New York, New York, United States · Hybrid
$26/hr–$40/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Customer service, Communication skills, Healthcare software, Computer skills, Office automation tools
New York, New York, United States · On-site
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Medical assisting, Patient rooming, Vital signs monitoring, Phlebotomy, EKG
New York, New York, United States · On-site
$32/hr–$33/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient care, Patient transport, Clinical excellence, Patient data collection, Admission support
Jupiter, Florida, United States · On-site
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Medical documentation, EHR, EPIC, Typing, Clinical terminology
New York, New York, United States · On-site
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient care, Vital signs monitoring, Venipuncture, EKG, Specimen collection
New York, New York, United States · On-site
$26/hr–$40/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Customer service, Communication skills, Organizational skills, Problem-solving, Multitasking
New York, New York, United States · On-site
$32/hr–$36/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient registration, Insurance verification, Customer service, Medical terminology, Electronic health record
New York, New York, United States · On-site
$115k–$124k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Exercise physiology, Fitness testing, Exercise training, Gait analysis, Movement mechanics
New York, New York, United States · On-site
$26/hr–$40/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Project management, Educational program coordination, Communication, Data management, Microsoft Office Suite
New York, New York, United States · On-site
$70/hr–$78/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient Advocacy, Critical Care, Post-operative Nursing Care, Cardiac Rhythm Monitoring, Respiratory Distress Management
New York, New York, United States · Hybrid
$30/hr–$46/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Calendar management, Communications management, Office administration, Timekeeping, Expense management
New York, New York, United States · On-site
$32/hr–$33/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Patient care, Clinical excellence, Patient data collection, Monitoring patient conditions, Admission support
Holtsville, New York, United States · On-site
$145k–$188k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Clinical Skills, Orthopedic Practice, Managed Care Contracts, Financial Modeling, Physician Enrollment
Paramus, New Jersey, United States · Hybrid
$26/hr–$40/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Verbal Communication, Written Communication, Customer Service, Problem-solving, Multitasking
Stamford, Connecticut, United States · On-site
$34/hr–$35/hr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Verbal Communication, Written Communication, Customer Service, Organizational Skills, Problem-Solving
New York, New York, United States · On-site
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: General Mechanics, Handyman Skills, Carpentry, Electrical Work, Plumbing
New York, New York, United States · On-site
$72k–$78k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Scientific Writing, Mouse Genetics, Light Microscopy, Confocal Microscopy, Cell Biology Techniques
New York, New York, United States · On-site
$60k–$91k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Clinical Research, Data Analysis, Literature Review, Database Development, Microsoft Excel
New York, New York, United States · On-site
$72k–$78k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Genetic and Genomic Methods, Cellular Immunology, Molecular Immunology, Experimental Design, Scientific Writing
New York, New York, United States · On-site
$145k–$188k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Clinical Skills, Orthopedic Practice, Managed Care Contracts, Financial Modeling, Physician Enrollment
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The associate will triage incoming calls, manage patient scheduling, and facilitate the registration process. They are responsible for documenting cases in Salesforce and verifying patient insurance coverage.
Candidates must have at least one year of experience in healthcare or customer service and possess a high school diploma. Proficiency in office software, medical terminology, and strong communication skills are required.
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Job Qualifications
Education – Required
High School Diploma (GED)
Education – Preferred
Associate degree or equivalent combination of education and experience.
Experience – Required
1 year experience in healthcare or a related customer service field.
Skills – Required
Strong customer service and communication skills.
Ability to work with various healthcare-specific software programs.
Strong computer skills, with proficiency in office automation tools.
Ability to work effectively in a fast-paced environment.
Knowledge of insurance and revenue cycle processes.
Familiarity with medical terminology.
Understanding of scheduling parameters.
Positive, professional attitude toward assignments and colleagues.
Superior written and oral communication skills.
POSITION & UNIT ACCOUNTABILITIES
Triage incoming phone calls, create referrals, and schedule appointments.
Connect patients to the appropriate physician office based on condition, insurance, location, availability, and patient preference.
Manage a high volume of inbound and outbound calls efficiently.
Document and close cases in Salesforce.
Send patient itineraries via Salesforce.
Obtain and accurately document patient demographics.
Complete full patient registration.
Schedule various types of appointments.
Transcribe medical orders.
Verify patient insurance coverage.
Provide exceptional customer service in all interactions
Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
World #1 for Orthopedics
HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the 16th consecutive year), No. 3 in rheumatology by U.S. News & World Report (2025-2026), and the best pediatric orthopedic hospital in NY, NJ and CT by U.S. News & World Report “Best Children’s Hospitals” list (2025-2026). In a survey of medical professionals in more than 20 countries by Newsweek, HSS is ranked world #1 in orthopedics for a fifth consecutive year (2025). Founded in 1863, the Hospital has the lowest readmission rates in the nation for orthopedics, and among the lowest infection and complication rates. HSS was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center five consecutive times. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State, as well as in Florida.
Offices: 535 East 70th Street, New York, NY 10021, US · 1 Blachley Rd, Stamford, CT 06902, US · 140 East Ridgewood Avenue, Suite 175 S, Paramus, NJ 07652, US · 333 Earle Ovington Blvd, Suite 106, Uniondale, NY 11553, US · 1133 Westchester Ave, White Plains, New York 10605, US
World #1 for Orthopedics
HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the 16th consecutive year), No. 3 in rheumatology by U.S. News & World Report (2025-2026), and the best pediatric orthopedic hospital in NY, NJ and CT by U.S. News & World Report “Best Children’s Hospitals” list (2025-2026). In a survey of medical professionals in more than 20 countries by Newsweek, HSS is ranked world #1 in orthopedics for a fifth consecutive year (2025). Founded in 1863, the Hospital has the lowest readmission rates in the nation for orthopedics, and among the lowest infection and complication rates. HSS was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center five consecutive times. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State, as well as in Florida.
Offices: 535 East 70th Street, New York, NY 10021, US · 1 Blachley Rd, Stamford, CT 06902, US · 140 East Ridgewood Avenue, Suite 175 S, Paramus, NJ 07652, US · 333 Earle Ovington Blvd, Suite 106, Uniondale, NY 11553, US · 1133 Westchester Ave, White Plains, New York 10605, US
