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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · On-site
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The role involves supporting users of Claims systems, resolving system incidents, and managing the enquiry inbox. Additionally, the specialist will execute various testing phases and partner with stakeholders to improve business processes.
Candidates should have experience in CTP or Workers’ Compensation Claims and a strong interest in system functionality. Essential soft skills include problem-solving, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Role Highlights
Location: Flexible on QBE office location in Australia
Type: 12-month fixed term contract/secondment
Hybrid role
The opportunity
This is a fantastic entry point into a systems, projects and business-facing role – ideal for someone currently in claims who’s curious about how our systems work and keen to step into something different.
You’ll play a key role in improving how our Claims systems operate, supporting users across the business and working closely with both Business and Technology teams.
It’s a great opportunity to build exposure across systems, testing, process improvement and stakeholder engagement – while still leveraging your claims knowledge.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Supporting users across our Claims systems and related platforms
Investigating and resolving system issues and incidents
Managing requests through the Enquiry Inbox and providing timely responses
Creating and executing testing (UAT, PVT, Regression)
Partnering with stakeholders to gather requirements and improve processes
Assisting with system enhancements, releases and projects
Identifying opportunities to simplify and improve the way we work
About you
Have experience in CTP or Workers’ Compensation Claims (or similar)
Are curious about how systems work behind the scenes
Enjoy problem-solving and digging into issues
Have strong attention to detail and organisation skills
Communicate well and build strong relationships with stakeholders
Are comfortable managing multiple priorities in a fast-paced environment
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
At QBE we’re driven by our purpose of enabling a more resilient future. QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries. We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change. Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it. See our Terms of Use: qbe.co/2y7Ck4p See our Privacy Policy: qbe.co/3oa7gZB
Offices: 388 George Street, Sydney, New South Wales 2000, AU · 30 Fenchurch Street, London, England EC3M 3BD, GB · 28 Liberty St, New York, NY 10005, US · 1 QBE Way, Sun Prairie, WI 53596, US · 1 Wallich Street, #35-01 Guoco Tower, Singapore, 078881, SG
There are currently 514 open administrative positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include City Facilities Management Australia, RMIT UP, Department of Transport and Planning, St Vincent's Health Australia, Epworth, among others. Browse the listings above to see every active employer.
Yes — 194 of the 514 open administrative positions offer remote or hybrid work (7 remote, 187 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
