Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Microsoft 365, Azure AD, RBAC, Microsoft Intune, Power Automate
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Finance transformation, Process improvement, Automation, Financial control, Accounting
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Executive support, Calendar management, Travel coordination, Stakeholder management, Project management
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Acurity Registry Configuration, SQL, Database Management, REST APIs, System Integration
Sydney, New South Wales, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Relationship management, Training delivery, Financial services, Wealth management, Platform support
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Sales, Distribution, Business Development, Relationship Management, Pipeline Building
Sydney, New South Wales, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Relationship management, Training delivery, Financial services, Wealth management, Public speaking
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Workday Finance, Data Reconciliation, User Acceptance Testing (UAT), Financial Reporting, Data Validation
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Product design, User research, Product strategy, Interaction design, Stakeholder management
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Relationship management, Strategic account management, Training delivery, Onboarding, Implementation
Sydney, New South Wales, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Financial services, Relationship management, Training delivery, Platform support, Client service
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Engineering management, Software architecture, Microservices, Distributed systems, Event-driven design
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: People leadership, Coaching, Stakeholder management, Operational improvement, Business partnership
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Product Marketing, B2B Marketing, Campaign Execution, Copywriting, Go-To-Market Strategy
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Product Design, Design Systems, Component Libraries, Systematic Thinking, Accessibility
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: C#, .NET, TypeScript, JavaScript, SQL Server
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Cyber Security Strategy, Security Operations, Application Security, AI Security Governance, DevSecOps
Melbourne, Victoria, Australia · Hybrid
$80k–$85k/yr
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Customer Service, Problem Solving, Verbal Communication, Written Communication, Attention To Detail
Sydney, New South Wales, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Key Account Management, Stakeholder Management, Strategic Planning, Influencing Skills, Commercial Acumen
Melbourne, Victoria, Australia · Hybrid
About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be rec…
Skills: Customer Service, Investment Product Knowledge, Problem Solving, Communication Skills, Call Centre Operations
Melbourne, Victoria, Australia • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Service Desk Analyst will provide hands-on technical support for hardware, software, and network issues while managing service requests in the ITSM system. They will also contribute to project work, assist with device setups, and help refine IT support processes.
Candidates should possess expertise in Microsoft 365, Azure AD, and modern device management, along with strong troubleshooting skills for Windows and macOS. A customer-first mindset and basic understanding of networking fundamentals are essential for this role.
Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be recognised as one of Australia's most innovative FinTech businesses.
Since 1999, we've grown rapidly by challenging the status quo. We move fast, think big, and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.
But what truly sets us apart? Our people. We're a team of curious, optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful.
If you're looking for a place where your ideas matter, where innovation is celebrated, and where you can help shape a brighter financial future, join us at Netwealth.
Technology is central to how our people at Netwealth work, connect, and succeed. As our next IT Service Desk Analyst, you’ll play a key role in making sure everything runs smoothly, supporting colleagues, solving problems, and helping shape a great tech experience across the organisation.
You’ll work closely with our IT Service Desk Coordinator and the broader IT team, contributing to daily operations while continuously improving how we deliver support.
Provide hands‑on support across Azure RBAC, Microsoft Intune, Power Automate and Power Apps
Build and configure Surface, Dell, and Mac laptops
Troubleshoot hardware, software, network, and access issues
Resolve incidents and service requests in line with SLAs
Triage, prioritise, and escalate tickets
Keep accurate records in our ITSM system
Suggest improvements to enhance the user experience
Support project work and operational tasks
Share insights to help refine processes
Assist new starters with device setup and system basics
Support meeting room AV setups and hybrid meeting tech
You’re someone who blends technical confidence with a warm, supportive approach. You enjoy helping others and staying one step ahead of problems.
You bring:
Expertise with Microsoft 365, Azure AD, RBAC
Knowledge of Microsoft Intune and modern device management
Familiarity with Power Automate and Power Apps
Troubleshooting skills across Windows, macOS, and mobile
Strong communication and a customer‑first mindset
Experience building Surface, Dell, and Mac laptops
Knowledge of Active Directory fundamentals
Basic networking understanding (DNS, DHCP, VPN, Wi‑Fi)
At Netwealth, we believe a fulfilling career is built on growth, balance, and belonging. Our people are our greatest strength, and we’re committed to supporting you at every stage of life because when you thrive, so do we.
We're proud to be recognised as one of Australia's top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.
Our flexible hybrid model supports balance, with just 4 days in the office each fortnight. When you’re in, you’ll enjoy working from one of our modern, thoughtfully designed spaces across Australia – including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable, and in Melbourne, you’ll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.
We offer benefits designed for your wellbeing and personal development, including;
Family-friendly support: Paid parental leave and a fully funded school holiday program
Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services
A vibrant culture: social events, trivia nights, and corporate sports
Employee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers Group
Community Impact: Paid volunteering and our Netwealth Impact Group
We're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. It's one of our core values. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives. And we're certified by WORK180, Family Friendly Workplaces and Great Places to Work.
If you're excited by the opportunity but don't meet every requirements, we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.
Need adjustments during the recruitment process? Contact us at [email protected]
Helping Australians to see wealth differently and discover a brighter future.
Founded in 1999, Netwealth was established to provide astute investors and wealth professionals with a better way to invest, protect and manage their current and future wealth. As a business, Netwealth seeks to enable, educate and inspire Australians to see wealth differently and to discover a brighter future. Netwealth offers a range of innovative portfolio administration, superannuation, retirement, investment and managed account solutions to investors and non-institutional intermediaries including financial advisers, private client and high net worth firms. Netwealth's award-winning platform is currently rated Australia’s Number 1 Platform for overall functionality and overall satisfaction* providing wealth professionals with the technology required to efficiently manage and add value to their clients. Netwealth Superannuation Services Pty Ltd (ABN 80 636 951 310), AFS Licence No. 528032, RSE Licence No. L0003483 is the trustee of the Netwealth Superannuation Master Fund. Netwealth Investments Limited is the operator and custodian of the Netwealth Wrap Service and the Russell Investments Portfolio Service, responsible entity and custodian of the Netwealth Managed Account and the Global Specialist Series managed funds, platform provider and administrator of the Netwealth Superannuation Master Fund and provides administration services to Challenger Annuities and XWrap (Netwealth’s non-custodial asset service). **Our awards include: Rated by Investment Trends as number 1 in Overall Satisfaction by users for the ninth consecutive year (2014-2021) and rated number 1 by Investment Trends for Best Platform Overall in 2017-2019. Rated by ChantWest as best Advised Product of the Year for four consecutive years (2018-2021).
Offices: 180 Flinders St, Level 6, Melbourne, Victoria 3000, AU
Helping Australians to see wealth differently and discover a brighter future.
Founded in 1999, Netwealth was established to provide astute investors and wealth professionals with a better way to invest, protect and manage their current and future wealth. As a business, Netwealth seeks to enable, educate and inspire Australians to see wealth differently and to discover a brighter future. Netwealth offers a range of innovative portfolio administration, superannuation, retirement, investment and managed account solutions to investors and non-institutional intermediaries including financial advisers, private client and high net worth firms. Netwealth's award-winning platform is currently rated Australia’s Number 1 Platform for overall functionality and overall satisfaction* providing wealth professionals with the technology required to efficiently manage and add value to their clients. Netwealth Superannuation Services Pty Ltd (ABN 80 636 951 310), AFS Licence No. 528032, RSE Licence No. L0003483 is the trustee of the Netwealth Superannuation Master Fund. Netwealth Investments Limited is the operator and custodian of the Netwealth Wrap Service and the Russell Investments Portfolio Service, responsible entity and custodian of the Netwealth Managed Account and the Global Specialist Series managed funds, platform provider and administrator of the Netwealth Superannuation Master Fund and provides administration services to Challenger Annuities and XWrap (Netwealth’s non-custodial asset service). **Our awards include: Rated by Investment Trends as number 1 in Overall Satisfaction by users for the ninth consecutive year (2014-2021) and rated number 1 by Investment Trends for Best Platform Overall in 2017-2019. Rated by ChantWest as best Advised Product of the Year for four consecutive years (2018-2021).
Offices: 180 Flinders St, Level 6, Melbourne, Victoria 3000, AU
