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Full-time
Posted 4d ago
~40 hrs/week
Responsibilities
The Cyber Claims Adjuster will manage cyber and technology claims from notification to settlement while coordinating with internal teams and external response vendors. They will also provide feedback to underwriters and product teams to improve claims processes and product wordings.
Requirements
The role requires an experienced claims professional with a strong background in cyber and technology insurance. Candidates must possess excellent stakeholder management skills and the ability to handle complex forensic investigations and legal deadlines.
Full job description
Claims Adjuster, Cyber
Department: Claims
Employment Type: Permanent - Full Time
Location: UK - London
Reporting To: Margaret Murphy
Description
An experienced claims professional is required to further strengthen CFC’s claims team and to ensure that CFC continues to deliver a high quality claims service to policyholders, brokers, underwriters and capacity providers. We are seeking a conscientious and hardworking claims professional with experience in cyber and technology claims. This role will work with the CFC Claims and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high quality response to our Insureds. The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (FCA and Lloyd’s) requirements and obligations.
About the role
The Cyber Claims Adjuster will work closely with CFC’s internal Incident Response Team to guide clients and triage incidents with the appropriate external response partners to deliver high quality response to cyber incidents.
Proactively handle cyber and technology claims on behalf of CFC’s capacity providers from first notification of loss to settlement within the scope of CFC’s delegated authorities.
Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
Actively work with a panel of response vendors during claims incidents.
Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
About you
We are looking for a candidate who is passionate about all things Cyber and Cyber Security. You will also have;
Experienced at dealing with external stakeholders in a customer service or consultancy environment
The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
The capability of managing the work involved in cyber incidents and/or forensic investigations
Core Values
Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
CFC, the specialist insurance provider, pioneer in emerging risk and market leader in cyber.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1999
Headquarters
London, England
LinkedIn followers
49,543
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
Headquartered in London with offices across Europe, USA and Australia, CFC has over 1000 employees and is trusted by more than 200,000 businesses in 90 countries.
Offices: 8 Bishopsgate, London, England EC2N 4BQ, GB · 5 Penn Plaza, Floor 2, New York, NY 10001, US · 300 E Highland Mall Blvd, Suite 300, Austin, Texas 78752, US · 130 Bundall Rd, Unit 22, Bundall, Queensland 4217, AU · Bastion Tower 5 Place du Champs de Mars, Levels 11 & 12, Brussels, 1050, BE
CFC, the specialist insurance provider, pioneer in emerging risk and market leader in cyber.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1999
Headquarters
London, England
LinkedIn followers
49,543
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
Headquartered in London with offices across Europe, USA and Australia, CFC has over 1000 employees and is trusted by more than 200,000 businesses in 90 countries.
Offices: 8 Bishopsgate, London, England EC2N 4BQ, GB · 5 Penn Plaza, Floor 2, New York, NY 10001, US · 300 E Highland Mall Blvd, Suite 300, Austin, Texas 78752, US · 130 Bundall Rd, Unit 22, Bundall, Queensland 4217, AU · Bastion Tower 5 Place du Champs de Mars, Levels 11 & 12, Brussels, 1050, BE