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$52k–$55k/yr
Full-time
bachelor degree
Posted 24d ago
~40 hrs/week
Responsibilities
The Dental Office Manager oversees daily administrative operations, manages front desk personnel, and ensures high-quality patient experiences. Key duties include managing financial records, maintaining regulatory compliance, and coordinating with providers to optimize office flow.
Requirements
Candidates should have 2-8 years of dental office management experience and a college degree is preferred. Proficiency in dental software, billing practices, and bilingual skills are also desired.
Full job description
Job Content/Function
The Dental Office Manager is responsible for managing the daily operations of a dental office, ensuring that patients receive high-quality dental care in a welcoming and professional environment. This role involves overseeing administrative staff, maintaining financial records, and resolves patient matters and concerns.
Duties & Responsibilities
Develops/maintains collaborative and professional relationships with all office team members to encourage a team effort in all clinical activities
Collaborate with Providers on nonclinical matters such as scheduling templates, office flow, patient experience, etc.
Trains, supervises, motivates, leads, and works alongside all Front Desk personnel, supporting in Front Desk duties such as monitoring no-shows, scheduling patients, rescheduling patients, answering patient calls, reviewing treatment plans with patients, and collecting payment obligations
Leads and motivates the office to achieve our overall goal to deliver great patient experiences every day
Coordinates trainings and professional development activities for the office
Facilitates office staff meetings to recognize team successes, communicate changes of policies and procedures, have performance discussions, and plan the day’s and week’s events
Have one-on-one meetings with each team member regularly to set clear expectations on performance
Works with the Chief Marketing Officer to implement marketing strategies fit for the need of the office and community
Maintains inventory of dental supplies, equipment, and medications, and orders new supplies as needed with dental assistants.
Monitors and ensures all systems used in the Office are operating effectively, and are consistently updated/maintained
Develop and implement office policies and procedures to ensure compliance with regulatory requirements and ensure efficient and effective operation of the office.
Ensure that the office is compliant with all federal, state, and local regulations, including HIPAA regulations.
Handle financial tasks, such as managing accounts receivable and payable, preparing financial reports, and managing the office budget.
Maintain accurate and up-to-date patient records, including dental history, medical history, and insurance information.
Takes pride in resolving patient matters and provides feedback to team on any relevant matters
Maintains continued checks on physical properties, equipment, and security to ensure proper working conditions and maximum security
Performs other duties as assigned
Job Content
Financial Perspective: Overall Office efficiency and effectiveness.
Patient Perspective: Self-directed professional with excellent communication skills to successfully work with patients to meet their needs.
Internal Perspective: Leads, directs and works with Front Desk and Assistants to ensure a smooth run operation. Works with Providers to ensure their schedules, notes, and support are first class. Works with all team members to build a supportive and collaborative environment.
External Perspective: Leads all aspects of UDP’s image in the community pride by offering great dental experiences.
Risk Perspective: Takes responsibility to monitor and manage risk according to the guidelines set by all applicable federal, state, and local laws and regulations.
Learning & Growth Perspective: Evaluates subordinate performance on a constant basis, and provides counselling and guidance as needed. Passionate about training team members to offer excellent support to patients. Identifies high performers to Regional Operations Manager as a tie into the promotion process.
Job Competencies & Skills
Behavioral
Integrity
Demonstrates passion for patient focus
Strong customer service skills
Knowledge of treatment services provided
Builds collaborative relationships
Demonstrates collaboration by driving communication
Excellent written and verbal communication skills
Treatment presentation skills
Ability to convey urgency of maintaining and achieving oral health
Presentable and sociable through verbal and nonverbal cues
Exemplifies professionalism by demonstrating responsibility for the office
Ability to work well under pressure
Professional appearance, dress, and attitude
Takes pride in leading the office
Takes initiative and shows a sense of urgency to drive to the right decision
Strong emotional intelligence
Results driven to achieve office goals and ensure great patient outcomes
Present solutions face to face to patients, providers, and staff
Strong conflict resolution and de-escalation skills
Builds strong teamwork by collaborating with all office staff
Constructive and collaborative working relationship
Builds team morale
Maintains positive work environment
Motivates team to achieve goals and provide great dental experiences
Technical
Strong knowledge of dental practices and operations requirements
Strong leadership skills
Customer service and sales skills
Knowledge of dental terminology, procedures, and billing practices
Familiarity with dental office software and electronic health records (EHR) systems
Excellent organizational skills
Strong attention to detail and ability to multitask in a fast-paced environment
Ability to read, analyze, understand, and explain dental benefits, dental treatment plans, and patient account ledgers
Excellent problem solving skills
Strong business acumen
Ability to hold the team accountable
Excellent computer skills
Experience in collecting patient co-pays and past due balances
Proficient in Microsoft Office and other basic computer skills
Ability to maintain patient confidentiality and HIPAA compliance
Requirements
2-8 years of dental office management or equivalent experience
College preferred
Bilingual preferred
Working Conditions
The Dental Office Manager typically works in a dental office setting, with a mix of office and clinical work. This role may require working evenings or weekends, depending on the needs of the office. The position may require extended periods of sitting, standing, or walking. The manager may need to lift, move, or carry equipment or supplies weighing up to 50 pounds.
A dental support organization providing great dental experiences across Illinois and Indiana.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
2017
Headquarters
Chicago, IL
LinkedIn followers
4,558
United Dental Partners is committed providing great dental experiences. Starting with a single office a decade ago, two dentists founded and pursued a simple purpose of providing high-quality, affordable dental care for children and families. So that our dental professionals can focus on serving patients, we concentrate on lessening the administrative, non-clinical burdens of managing a dental practice.
Today, with 22 offices and more on the way, UDP supports our dentists, pediatric specialists, orthodontists, oral surgeons, and hygienists in providing comprehensive dental care that meets and exceeds our patients' expectations.
All of our employees are eligible for benefits upon their hire date. Benefits include health insurance, Paid Time Off (PTO), 401k with match, Flexible Spending Accounts (FSA), and vision & dental discounts.
Offices: 4849 N. Milwaukee Avenue, Suite 403, Chicago, IL 60630, US · 4849 N Milwaukee Ave, Chicago, IL 60630, US
General DentistryOral SurgeryOrthodonticsPediatric DentistryEndodontics Periodonticsand DSO ManagementHealth CareManagement Consulting
How many Administrative jobs are open in Chicago, IL right now?
There are currently 3,301 open administrative positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Chicago, IL?
Companies currently hiring include Chicago Public Schools, Northwestern Medicine, Becker Friedman Institute for Economics, Ann & Robert H. Lurie Children's Hospital of Chicago, UChicago Medicine Ingalls Memorial, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Chicago, IL?
Yes — 833 of the 3301 open administrative positions offer remote or hybrid work (142 remote, 691 hybrid).
How do I apply for Administrative jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.