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The Executive Assistant Manager provides strategic leadership and operational oversight across all hotel departments to ensure brand standards and profitability. A key focus is maximizing F&B revenue through innovation and meticulous cost control while maintaining high-quality guest services.
Requirements
Candidates should have a degree in Hotel and Restaurant Management and at least 6 years of combined managerial experience in F&B and other hotel divisions. Proficiency in Micros POS and Opera PMS, along with experience in financial forecasting and budgeting, is required.
Full job description
Company Description
Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.
The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests
Job Description
We are seeking a proactive and detail-oriented Executive Assistant Manager (EAM) to join our Sofitel Auckland Viaduct Harbour team. This role is a dynamic and strategic leadership role responsible for the comprehensive oversight, strategic direction, and operational excellence of all departments within the hotel. The ideal candidate will be highly organised, creative, and experienced to effectively lead multiple disciplines across the hotel.
You will balance exceptional service, brand standards, and specific productivity targets (e.g., room cleaning, F&B hygiene) with stringent cost efficiency across multiple, distinct hotel departments.
Consistent building and developing of high-performing teams, managing performance, and optimising labour costs in an industry often challenged by staff turnover and skill shortages.
Meticulous day-to-day operational oversight and strategic financial analysis (P&L, budgets, contracts) to drive overall hotel profitability.
Consistent delivery in personalised, high-quality guest service and effectively resolving feedback across all operational touchpoints, meeting guest expectations.
Key focus for this role is maximising F&B revenue through innovation, competitive sales, and meticulous cost/waste control, while adapting to market trends without compromising quality.
Qualifications
Degree in Hotel and Restaurant Management, or related major is highly advantageous.
4 years’ experience within a managerial role within the Food & Beverage departments across a hotel or free-standing Food & Beverage operation.
2 years’ experience in a leadership role within other hotel departments including Rooms Division departments or a similar environment.
Possess a strong background in Micros or other similar POS systems. Opera PMS exposure and user knowledge is preferred.
Experience with forecasting, budgeting and Revenue Management principles.
Previous exposure to being the main point of contact for a Hotel or Business Unit in the absence of the General Manager.
Additional Information
Why work for Sofitel & Accor?
Sofitel is a leading brand for Accor and sits within its sought-after Luxury division.
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
On-site we offer laundry services
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Administrative jobs are open in Auckland, New Zealand right now?
There are currently 239 open administrative positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Auckland, New Zealand?
Companies currently hiring include Faculty of Medical and Health Sciences, University of Auckland, Hato Hone St John, Auckland Council, PwC, ZURU, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Auckland, New Zealand?
Yes — 91 of the 239 open administrative positions offer remote or hybrid work (6 remote, 85 hybrid).
How do I apply for Administrative jobs in Auckland, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.