Customer Service & Support Jobs in Auckland, New Zealand (Now Hiring) — 473 open

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,​
Join us and become a Heartist®.

As the Welcome Porter, you embody Pullman’s progressive values through your presentation, personality and energy. You are the host of the lobby, welcoming guests with warmth and engaging interactions, highlighting how the space reflects our commitment to progress. You bring unique perspectives and life experiences to enrich the guest experience. With a wealth of brand, hotel and city knowledge, guests instinctively turn to you for assistance. By connecting meaningfully with guests, you will become a familiar face and source of inspiration for progressive ideals for guests and Heartist® alike.

Your primary responsibilities will include:

• Welcome all guests and visitors with charismatic warmth, creating an atmosphere woven around real conviviality.
• Being present and visible in the lobby, to be easily identifiable by guests as the person to whom they should go to.
• You will assist with the transfer, storage and handling of guest luggage and property, park and retrieve guest cars as requested 
• Park Guests' Cars

• To be successful in this role, you must hold a New Zealand Driver License
• Ability to work on a rotating roster over 7 days if required, including weekends, public holidays and morning and night shifts.
• Passion for providing unparalleled levels of service
• Exceptional grooming and articulate in communication
• Ability to work in a fast pace environment.
• Physically fit and able to lift at least 30kg
• The right to work in New Zealand

Why join Pullman Auckland? 

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.