Customer Service & Support Jobs in Hamilton, New Zealand (Now Hiring) — 35 open

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. 

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.  

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you. 

Why join JB Hi-Fi? 

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. 
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia). 
• Fantastic discounts across the JB Hi-Fi Group. 
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. 
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. 
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. 
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. 

We are seeking an enthusiastic and customer-focused Retail Salesperson to join our team in New Zealand. In this role, you will have the opportunity to create exceptional customer experiences while driving sales and contributing to the overall success of our retail operations.

• Deliver outstanding customer service by understanding and addressing customer needs in a friendly and professional manner
• Actively engage with customers, providing product knowledge and recommendations to facilitate sales
• Achieve individual and team sales targets by effectively promoting and selling our products
• Maintain a thorough understanding of our product range and stay up-to-date with new offerings
• Collaborate with team members to ensure efficient store operations and a positive shopping environment
• Participate in merchandising and stock management activities to maintain an organised and visually appealing sales floor
• Adhere to company policies and procedures, ensuring compliance with health and safety regulations

• Retail experience in high achieving teams
• Remain relevant and up to date with new products and services
• Sound organisational skills
• Unerring passion for creating great customer experiences

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. 

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!