About Us Fire Security Services is a privately-owned business and a market leader for fire protection and compliance services across New Zealand. Within our industry, we are quietly recognised as an employer of choice du…
Skills: Customer service, Microsoft Office, Excel, Data entry, Account management
Whangārei District, Northland, New Zealand · On-site
$35/hr–$38/hr
Mid level
Fire Security Services (FSS) is a privately owned market leader in fire protection and building compliance across New Zealand. Based in Whangarei branch, this role suits an experienced Alarm Technician who takes pride in…
Skills: Fire alarm systems, Fault diagnosis, System repair, Installation, Customer service
Fire Security Services is looking for an experienced Compliance Supervisor to lead our Auckland Compliance team. Due to an internal promotion this hands-on leadership role is now vacant. It is suited to someone with stro…
Skills: Team Leadership, Fire Protection, Compliance Testing, Quality Assurance, Health And Safety
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$70k–$80k/yr
Full-time
Competitive salary, Flexible work from home options, Career progression opportunities
Posted 2d ago
~40 hrs/week
Responsibilities
Provide administrative support for national key accounts, including invoicing, job setup, and coordination with sales and operational teams. Manage customer inquiries and ensure technicians have all necessary documentation for site visits.
Requirements
Requires at least 5 years of customer service experience and intermediate proficiency in Microsoft Office, particularly Excel. Candidates must possess strong organizational skills, the ability to manage multiple tasks, and excellent communication skills.
Full job description
About Us
Fire Security Services is a privately-owned business and a market leader for fire protection and compliance services across New Zealand. Within our industry, we are quietly recognised as an employer of choice due to our workplace culture which is built on trust. We have our customers and each other’s back, we make it easy and we own it. Period. Our business is all about keeping people safe.
Due to an internal promotion, we are seeking for a motivated and customer centric superstar who thrives on going the extra mile for our national customers. This role predominantly exists to provide key account administration for our national key accounts, and no day will ever be the same! Your team would consist of 10 administrators, and you would be working with three Key Account Managers. The autonomous team environment is second to none, and this is an exciting time to join the team as we embark on setting new industry benchmarks.
Key responsibilities:
Provide administration support to our largest and highly valued national key accounts
Generalised customer service duties
Working closely with sales and operational teams
Setting up jobs and directing to correct branch or subcontractor
Preparing invoicing and following up outstanding jobs
Ensuring technicians and subcontractors have all the correct documentation prior to going to site
Data entry
Internal Account Management
Telephone enquires from main 0800#
Key requirements:
Proven ability in learning IT systems
Highly skilled in Microsoft Office – particularly Excel (at least Intermediate level)
Proven customer service experience, ideally in a business to business environment
Adept at meeting deadlines, while managing multiple tasks
Meticulous, organised and with a high level of accuracy
Exceptional written and verbal communication and interpersonal skills
The ability to keep calm under pressure & a ‘çan-do’ attitude.
Knowledge of the compliance industry would be highly regarded
5 years experience in customer service.
Our offer to you includes:
Very competitive salary
An awesome team and workplace culture
Autonomous team environment
Flexible work from home options – life is busy, we get it.
New Zealand’s locally-owned fire protection and building compliance experts, that Kiwis trust.
Industry
Fire Protection
Company size
51-200 employees
Founded
2016
Headquarters
Hamilton, Waikato
LinkedIn followers
1,316
Fire Security Services (FSS) are New Zealand’s locally owned fire protection and building compliance experts, that Kiwis trust. We understand the pressures placed on business owners and managers to maintain their building compliance and fire protection obligations and to protect their employees, customers and property. We also understand that fire protection and building compliance can be complicated and costly, which is why we do all that we can to minimise your compliance costs by tailoring a completely robust, transparent and customised service agreement specific to you.
FSS is your one stop shop solution when it comes to all your fire protection and building compliance requirements. We take great pride in knowing that our solutions offer complete peace of mind and that peace of mind, doesn’t need to cost the earth. FSS are a passionate team of like minded individuals who thrive on exceeding customer expectations and our team are available 24 hours a day, 365 days a year to service your needs.
FSS was established in Hamilton, New Zealand and our roots go back to the mid-1970s. We are proud to remain Kiwi owned and operated. We are not a corporate and we don’t operate a franchise model, we are simply a medium sized firm out to look after our fellow Kiwis. FSS look after small commercial units, industrial sites, airports, hospitals and shopping malls
In 2016, FSS was acquired by a new set of owners (including Sam Knowles ex KiwiBank CEO) with the intention to continue the same customer centric philosophy whilst providing the resources and guidance to transform the fire protection and building compliance industry.
As of today, FSS has more than 150 staff and including our partner agents, we operate out of 15 branches across New Zealand with ten branches located in the North Island and five in the South Island. Our coverage throughout regional New Zealand is second to none as we service clients sites all across New Zealand………..even the Chatham Islands!
New Zealand’s locally-owned fire protection and building compliance experts, that Kiwis trust.
Industry
Fire Protection
Company size
51-200 employees
Founded
2016
Headquarters
Hamilton, Waikato
LinkedIn followers
1,316
Fire Security Services (FSS) are New Zealand’s locally owned fire protection and building compliance experts, that Kiwis trust. We understand the pressures placed on business owners and managers to maintain their building compliance and fire protection obligations and to protect their employees, customers and property. We also understand that fire protection and building compliance can be complicated and costly, which is why we do all that we can to minimise your compliance costs by tailoring a completely robust, transparent and customised service agreement specific to you.
FSS is your one stop shop solution when it comes to all your fire protection and building compliance requirements. We take great pride in knowing that our solutions offer complete peace of mind and that peace of mind, doesn’t need to cost the earth. FSS are a passionate team of like minded individuals who thrive on exceeding customer expectations and our team are available 24 hours a day, 365 days a year to service your needs.
FSS was established in Hamilton, New Zealand and our roots go back to the mid-1970s. We are proud to remain Kiwi owned and operated. We are not a corporate and we don’t operate a franchise model, we are simply a medium sized firm out to look after our fellow Kiwis. FSS look after small commercial units, industrial sites, airports, hospitals and shopping malls
In 2016, FSS was acquired by a new set of owners (including Sam Knowles ex KiwiBank CEO) with the intention to continue the same customer centric philosophy whilst providing the resources and guidance to transform the fire protection and building compliance industry.
As of today, FSS has more than 150 staff and including our partner agents, we operate out of 15 branches across New Zealand with ten branches located in the North Island and five in the South Island. Our coverage throughout regional New Zealand is second to none as we service clients sites all across New Zealand………..even the Chatham Islands!