Queenstown, Otago, New Zealand · On-site
Company Description Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in pri…
Skills: Hotel Reservations, Customer Service, OPERA PMS, Communication Skills, Organizational Skills
Queenstown, Otago, New Zealand · On-site
Design Your Future at PVH Sales Consultant Why PVH? Clothing AllowanceGenerous employee discounts on all brands (Calvin Klein, Tommy Hilfiger & Van Heusen)Recruitment Referral BonusAccess to Employee Assistance programFr…
Skills: Customer Service, Communication Skills, Multi-tasking, Personal Presentation, Sales
Queenstown, Otago, New Zealand · On-site
$30/hr–$33/hr
About EVT LyLo Queenstown is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of…
Skills: Venue Management, Guest Experience, Event Planning, Hospitality Leadership, Financial Monitoring
Queenstown, Otago, New Zealand · On-site
About EVT LyLo Queenstown is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cooki…
Skills: Venue Management, Guest Experience, Event Planning, Hospitality Leadership, Cost Management
Queenstown, Otago, New Zealand · On-site
$68k–$70k/yr
Company Description Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in pri…
Skills: Front Office Management, Staff Supervision, Rostering, Guest Relations, Budget Control
Queenstown, Otago, New Zealand · On-site
Company Description Lead with distinction. Inspire with purpose. Define luxury in New Zealand’s most iconic alpine destination. Thrive in an environment where care and kindness are at the heart of everything we do. With …
Skills: Front Office Operations, Property Management Systems (PMS), Opera PMS, Guest Services, Night Audit
Queenstown, Otago, New Zealand · On-site
Best of both worlds where you are not just sitting behind a desk all day! Based at Apex Car Rentals in Queenstown, we have a part-time position available working 32-hours per week on a fixed term basis until 4 April 2027…
Skills: Customer Service, Vehicle Inspection, Sales, Booking Management, Driving
Queenstown, Otago, New Zealand · On-site
Peppers Beacon is located a short five-minute walk from the centre of Queenstown, also known as the “Adventure Capital” of New Zealand. With uninterrupted lake front views of Lake Wakitipu and stunning mounta…
Skills: Cleaning, Problem Solving, Customer Service, Time Management, Communication
Queenstown, Otago, New Zealand · On-site
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. We are looking for self-motivated and dynamic individuals who have a passionate entrepre…
Skills: Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding
Queenstown, Otago, New Zealand · On-site
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Qualifications and Experience A minimum of Matric or equivalent A minimum 12 months’ fin…
Skills: Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding
Queenstown, Otago, New Zealand · On-site
About the role If you are passionate about service and have a smile to match, we are seeking a Front Office Manager for our beautiful Sudima Queenstown Five Mile. This is a full time role on our Leadership Team. This key…
Skills: People Management, Front Office Operations, Guest Service Management, Budget Reporting, P&L Management
Queenstown, Otago, New Zealand · On-site
Job Description Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeki…
Skills: Sales, Customer Service, Upselling, Vehicle Inspection, Interpersonal Communication
Queenstown, Otago, New Zealand · On-site
Company Description YOUR PURPOSE Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainabi…
Skills: Staff Supervision, Room Inspection, Roster Management, On-the-Job Training, Luxury Brand Standards
Queenstown, Otago, New Zealand · On-site
Job Description Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeki…
Skills: Sales, Customer Service, Upselling, Vehicle Inspection, Communication
Queenstown, Otago, New Zealand · On-site
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Provides advice on a specific range of products to a specific allocated …
Skills: Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding
Queenstown, Otago, New Zealand · On-site
$30/hr–$31/hr
Company Description We are seeking a reliable and skilled Maintenance Team Member - Handyperson to join our hotel maintenance team. This position plays a key role in maintaining the hotel building, guest rooms, public ar…
Skills: Carpentry, Plumbing, Painting, Gib stopping, Electrical testing
Queenstown, Otago, New Zealand · On-site
Company Description YOUR PURPOSE Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainabi…
Skills: Opera PMS, Accor ResWeb, Accor DataWeb, Upselling, Reservation Management
Queenstown, Otago, New Zealand · On-site
At HOKA, our goal is to inspire people to move. We want to empower all athletes to act fearlessly and creatively, to drive forward with purpose and passion – and with an “always-on” mindset for innovati…
Skills: Customer Service, Sales, Retail Operations, Communication, Time Management
Queenstown, Otago, New Zealand · On-site
Company Description Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribut…
Skills: Leadership, Front Office Management, Opera PMS, Guest Relations, Staff Training
Queenstown, Otago, New Zealand · On-site
Work with one of the biggest brands in the automotive industry Utilise your passion for the industry & develop our key trade relationships Base salary + incentives & tools of trade - vehicle, tablet & cell phone Repco is…
Skills: Sales, Account Management, Relationship Building, KPI Management, Automotive Industry Knowledge
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Manage hotel room reservations via phone, email, and online platforms using the OPERA system. Coordinate with other departments to ensure a seamless guest experience and handle booking modifications professionally.
Requires at least 6 months of experience in reservations, front office, or customer service. Proficiency in OPERA or similar booking systems and a valid New Zealand work visa are required.
Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!
Novotel Queenstown Lakeside is seeking a detail-oriented and customer-focused Hotel Reservations Agent to join our dynamic Reservations team. Experience in either FIT or Group reservations is ideal, and applicants with exposure to both will be highly regarded. We're looking for someone who thrives in a fast-paced hotel environment, has excellent organisational skills, and is passionate about delivering exceptional guest service. Our Reservations team operates seven days a week, including public holidays.
Key Responsibilities:
Handle hotel room reservations efficiently via phone, email, and online platforms.
Respond to guest queries, booking modifications, and special requests in a timely and professional manner.
Maintain accurate records of all bookings in the hotel’s reservation system (OPERA).
Liaise with other departments to ensure seamless guest experience.
Provide exceptional customer service and support in line with brand standards.
Ensure data accuracy and attention to detail when processing reservations.
Manage large volumes of correspondence while maintaining service standards.
At least 6 months' experience in a reservations, hotel front office, or customer service role.
Proficiency with hotel booking systems such as OPERA or similar front office platforms.
Strong written and verbal English communication skills.
High attention to detail and organizational skills.
Ability to work under pressure and handle multiple tasks effectively.
Proven commitment to quality and guest satisfaction.
Looking for someone who is flexible to work weekends and Public Holidays
Hourly rate $30.19
Why work for Novotel, Queenstown?
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
There are currently 28 open customer service & support positions in Queenstown, New Zealand listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, Minor Hotels, Old Mutual South Africa, Europcar, EVT - Entertainment | Ventures | Travel, among others. Browse the listings above to see every active employer.
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