Queenstown, Otago, New Zealand · On-site
About the role If you are passionate about service and have a smile to match, we are seeking a Front Office Manager for our beautiful Sudima Queenstown Five Mile. This is a full time role on our Leadership Team. This key…
Skills: People Management, Front Office Operations, Guest Service Management, Budget Reporting, P&L Management
Auckland, Auckland, New Zealand · On-site
About The Role - Te mahi Hind Management is seeking a dynamic and skilled Sales Manager – Business Groups and Special Events. This is an exciting opportunity for someone who thrives on building relationships, winning new…
Skills: Sales Strategy, Account Management, Relationship Building, MICE Sales, Contract Negotiation
Auckland, Auckland, New Zealand · On-site
About The Role - Te mahi Hind Management is seeking a dynamic and skilled Sales Manager – Business Groups and Special Events. This is an exciting opportunity for someone who thrives on building relationships, winning new…
Skills: Business Development, Account Management, MICE Sales, Relationship Building, Sales Strategy Execution
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Manage the daily operations of the Front Office to ensure efficient check-in/out processes and high guest satisfaction. Lead and coach the Front Office team while overseeing budgets, P&L reporting, and departmental compliance.
Requires a NZQF Diploma or at least three years of relevant experience, along with a full NZ Driver's License. Must hold current LCQ, General Managers, and First Aid certificates and be proficient in Property Management Systems.
About the role
If you are passionate about service and have a smile to match, we are seeking a Front Office Manager for our beautiful Sudima Queenstown Five Mile. This is a full time role on our Leadership Team.
This key role manages the smooth and efficient day to day operations of the Front Office reporting to the Hotel Manager.
You will be able to lead the Front Office Team to deliver an incomparable service experience and communicate at all levels. Managing and reporting the day-to-day operations of our front office will be high up on your priority list. You will be responsible for ensuring our guests are satisfied with their experience and solving any problems that arise through efficient multi-tasking.
As a Front Office Manager you are a true leader, and are passionate about coaching and inspiring the Front Office team through their hospitality careers. You will have previous people management experience.
Responsibilities: Ngā haepapa
Required Qualifications:
About you | Ko koe tēnei
The successful candidate will need to possess the following attributes:
We are all valued | He kura te tangata
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
Unlocking the full potential of hotel assets - for partners, guests and communities.
Hind Management is a family-owned, owner-operated hotel management company founded in 2000 and led by CEO Sudesh Jhunjhnuwala ONZM. With over 25 years of experience developing, owning and operating hotel assets and brands, we bring an owner's perspective and an entrepreneurial mindset to everything we do. Our portfolio spans hotels, food and beverage, wellness spas and co-working spaces, with eight hotels across five locations and a team of over 650 people delivering exceptional guest experiences every day. We operate international franchised and independent assets, manage Sudima Hotels, and offer greenfield development, redevelopment and flexible modular services, all supported by a centralised operating platform. We work alongside owners and brands as true partners, listening first and then adapting our model, services and expertise to fit the asset, the market and the opportunity. No two assets are the same, and neither is our approach. We are guided by three core commitments: Trusted Expertise - A proven operator with the hands-on discipline, commercial rigour and innovative thinking to deliver consistent, high-performance outcomes across every asset class. Responsible Leadership - Rooted in the values of manaakitanga (hospitality) and kaitiakitanga (guardianship), we lead with care, integrity and accountability for our people, partners, communities and environment. Sustainable Performance - We deliver results. Consistently. Balancing brand integrity with owner objectives to drive revenue, manage costs, protect asset value and support long-term growth across every market we operate in. As we expand our asset-light operating platform globally, we are deepening partnerships with owners and international brands who share our values, our ambition and our long-term view. Unlocking the full potential of hotel assets - for partners, guests and communities.
Offices: Level 10, 205 Queen St, Auckland Central, Auckland, Auckland 1010, NZ
Unlocking the full potential of hotel assets - for partners, guests and communities.
Hind Management is a family-owned, owner-operated hotel management company founded in 2000 and led by CEO Sudesh Jhunjhnuwala ONZM. With over 25 years of experience developing, owning and operating hotel assets and brands, we bring an owner's perspective and an entrepreneurial mindset to everything we do. Our portfolio spans hotels, food and beverage, wellness spas and co-working spaces, with eight hotels across five locations and a team of over 650 people delivering exceptional guest experiences every day. We operate international franchised and independent assets, manage Sudima Hotels, and offer greenfield development, redevelopment and flexible modular services, all supported by a centralised operating platform. We work alongside owners and brands as true partners, listening first and then adapting our model, services and expertise to fit the asset, the market and the opportunity. No two assets are the same, and neither is our approach. We are guided by three core commitments: Trusted Expertise - A proven operator with the hands-on discipline, commercial rigour and innovative thinking to deliver consistent, high-performance outcomes across every asset class. Responsible Leadership - Rooted in the values of manaakitanga (hospitality) and kaitiakitanga (guardianship), we lead with care, integrity and accountability for our people, partners, communities and environment. Sustainable Performance - We deliver results. Consistently. Balancing brand integrity with owner objectives to drive revenue, manage costs, protect asset value and support long-term growth across every market we operate in. As we expand our asset-light operating platform globally, we are deepening partnerships with owners and international brands who share our values, our ambition and our long-term view. Unlocking the full potential of hotel assets - for partners, guests and communities.
Offices: Level 10, 205 Queen St, Auckland Central, Auckland, Auckland 1010, NZ
