Auckland, Auckland, New Zealand · On-site
At Oceania, our Service Desk is more than an IT helpdesk—it's the team that helps our people get started, stay connected, and keep delivering exceptional care. Every day, more than 2,000 team members across 31 care homes…
Skills: Service Desk, IT Support, Troubleshooting, Microsoft 365, Windows
Auckland, Auckland, New Zealand · Remote Solely
Company Description Getaway Travel Agency USA is a dynamic, Arizona-based travel agency with a global team, specializing in unforgettable vacations: from Disney adventures to luxury cruises and international getaways. We…
Skills: Communication, Customer service, Travel planning, Booking management, Personalized recommendations
Auckland, Auckland, New Zealand · On-site
Calling all Ngāti Whātua Ōrākei uri interested in a career in hospitality! Are you ready to launch your career in hospitality and become a future leader? The Four Points by Sheraton Auckland, in partnership with Ngāti Wh…
Skills: Hospitality, Front office operations, Food and beverage, Housekeeping, Engineering
Auckland, Auckland, New Zealand · On-site
Coordinate events across some of Auckland's most iconic venues. Bring your organisational, relationship-building and event coordination skills to a high-performing team. An exciting junior opportunity with potential to d…
Skills: Event coordination, Logistics management, Stakeholder management, Customer service, Time management
Auckland, Auckland, New Zealand · On-site
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centu…
Skills: Eye Examinations, Lens Recommendation, Patient Care, Clinical Technology Usage, Mentoring
Auckland, Auckland, New Zealand · On-site
If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to p…
Skills: Customer service, Financial services, Trading platforms, CRM systems, Communication
Auckland, Auckland, New Zealand · Hybrid
About the Team We’re looking for a Merchant Experience Partner (MXP) to join our ANZ Merchant Experience team, owning end-to-end, white-glove relationships with our highest-value merchants — across Restaurant or New Vert…
Skills: Account Management, Customer Success, B2B Customer Support, Problem Solving, Data Analysis
Auckland, Auckland, New Zealand · Hybrid
Are you working in a law firm and looking for a career change? Come and apply your knowledge of "what law firms need" to this new Client Success role due to growth! Client Success Manager, New ZealandHybrid role based in…
Skills: Client success, Account management, Relationship management, Legal practice knowledge, Presentation skills
Auckland, Auckland, New Zealand · On-site
Born in Australia, loved around the world. Calling all BODY BESTIES! We're so excited to be opening our newest Cotton On Body store in Newmarket! Cotton On Body empowers women to live the life they want, to show up for t…
Skills: Team leadership, Retail management, Customer experience, Staff coaching, Performance management
Auckland, Auckland, New Zealand · On-site
Company Description Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests. We offer exceptional food and beverage options, multiple conference spac…
Skills: Time management, Communication skills, Attention to detail, Cleaning, Customer service
Auckland, Auckland, New Zealand · On-site
Te whiwhinga mahi | The opportunity This opportunity is for a People & Culture Advisor to join People Advice, part of the wider People & Culture team. You will be providing a high level of internal customer service by re…
Skills: Employee relations, Change management, Coaching, Generalist HR, Employment legislation
Auckland, Auckland, New Zealand · Hybrid
About Asteron Life Asteron Life has been supporting New Zealanders for nearly 150 years. We are here to help customers build bright futures and protect what matters most. We offer a range of personal, business and employ…
Skills: Customer service, Insurance administration, Communication, Attention to detail, Problem-solving
Auckland, Auckland, New Zealand · Hybrid
About us Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quali…
Skills: Life insurance, Portfolio management, Relationship management, Stakeholder management, Strategic planning
Auckland, Auckland, New Zealand · On-site
Job Description Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeki…
Skills: Sales, Customer service, Upselling, Communication, Interpersonal skills
Auckland, Auckland, New Zealand · On-site
Job Description Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeki…
Skills: Sales, Customer service, Communication, Interpersonal skills, Upselling
Auckland, Auckland, New Zealand · On-site
Great benefits and remuneration Lead customer relationships in a market-leading service business Join a global organisation with a strong focus on people, safety and quality At KONE, you'll find innovation that goes some…
Skills: Customer relationship management, Leadership, Team management, Communication, Operational management
Auckland, Auckland, New Zealand · On-site
Fonterra Christchurch Location Casual opportunities available Monday to Friday, hours flex between 7am to 6pm About Us | Mō Mātou At Canon Business Services (CBS), we're a technology solutions partner for ambitious organ…
Skills: Customer service, Hospitality, Communication skills, Multitasking, Organizational skills
Auckland, Auckland, New Zealand · Hybrid
$65k–$69k/yr
Company Description Waipapa Taumata Rau | The University of Auckland Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46…
Skills: Customer service, Problem solving, Communication, Teamwork, Advisory services
Auckland, Auckland, New Zealand · On-site
$60k–$64k/yr
Job Description Te Whiwhinga mahi | The opportunity We are seeking a Security Officer (known internally as secrutiy services officer) to join our Campus Security team at Waipapa Taumata Rau | The University of Auckland. …
Skills: Security operations, Alarm response, Patrol operations, CCTV systems, Customer service
Auckland, Auckland, New Zealand · On-site
$60k–$64k/yr
Job Description Te Whiwhinga mahi | The opportunity We are seeking a Security Officer (known internally as secrutiy services officer) to join our Campus Security team at Waipapa Taumata Rau | The University of Auckland. …
Skills: Security operations, Alarm response, Patrol operations, CCTV systems, Customer service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will serve as the first point of contact for ICT support, troubleshooting technical issues and managing service requests across the organization. You will collaborate with the wider ICT team to ensure staff remain connected and productive while providing exceptional customer service.
Candidates should have experience in a Service Desk or IT support role, or a relevant IT qualification with strong technical aptitude. Proficiency in supporting Windows devices and Microsoft 365 is required, along with excellent communication and problem-solving skills.
At Oceania, our Service Desk is more than an IT helpdesk—it's the team that helps our people get started, stay connected, and keep delivering exceptional care.
Every day, more than 2,000 team members across 31 care homes rely on technology to provide the best possible care for our residents. From setting up new starters for success on their very first day to helping a nurse regain access to a critical clinical system, every interaction makes a difference.
This role is about more than fixing technical issues. It's about creating positive experiences, building confidence, and making sure our people have the tools and support they need to do their best work.
We're looking for an ICT Service Desk Analyst who genuinely enjoys helping others, communicates with warmth and confidence, and takes pride in seeing things through from start to finish. If you're someone who combines strong technical skills with exceptional customer service, we'd love to hear from you.
About the Role
As our ICT Service Desk Analyst, you'll be the first point of contact for our teams across New Zealand, providing Level 1 support across a wide range of technology and business applications. You’ll troubleshoot technical issues, resolve incidents, support new starters, manage service requests, work across Microsoft 365, and collaborate with our wider ICT team to keep our people connected and productive.
This role is about more than solving technical problems. It's about creating positive experiences for every person you support. You'll take ownership of every interaction, communicate with warmth and confidence, explain technical concepts simply, and ensure colleagues feel supported from the moment they log a request through to resolution.
About You
You'll be someone who genuinely enjoys helping others and creating a great customer experience. You're a natural communicator who can build rapport with people from all backgrounds, explain technical concepts in plain English, and stay calm under pressure. You take ownership, enjoy solving problems, work well as part of a team, and are always looking to learn and improve. Most importantly, you understand that behind every IT request is a person relying on you to help them get back to what matters.
You'll also bring:
Experience in a Service Desk, Help Desk or IT Support role, or a relevant IT qualification with strong technical aptitude.
Experience supporting Windows devices and Microsoft 365.
Confidence troubleshooting common hardware, software and user issues.
Exposure to ITSM/ticketing systems (Jira Service Management would be an advantage).
Experience with mobile devices, Microsoft Entra ID/Active Directory or Intune would be beneficial but isn't essential.
Why join Oceania?
At Oceania, we're proud to be one of New Zealand's leading providers of retirement living and aged care. Across more than 30 villages, we support over 4,000 residents by creating communities where people feel at home, connected, and well cared for.
Our purpose is simple: to make a difference in every task, every challenge, every day. It's a purpose that's brought to life through the way we work:
We're one team – We collaborate across teams and functions because together we're stronger than any individual effort.
We're finding better ways – We challenge ourselves to think differently, find creative solutions, and continuously improve.
We're committed to care – We put safety and care at the centre of everything we do, creating environments where everyone feels supported.
We're proud to deliver – We follow through on our commitments because every task matters, and our residents and families count on us to get it right.
When you join Oceania, you'll become part of a supportive team where you'll be encouraged to learn, grow, and make a meaningful contribution every day. In return, we offer competitive pay, ongoing learning and development opportunities, free and confidential wellbeing support, and the chance to build a rewarding career with an organisation that's making a real difference.
Apply now and become part of our journey.
Oceania does not accept any unsolicited resume referrals from recruitment agencies, or take responsibility for any fees related to unsolicited CVs
Together with you, we’re transforming the retirement living and aged care experience.
Together with you, we’re transforming the retirement and aged care experience and redefining what it means to live in a Village – ensuring that this is a stage of life to be enjoyed, with purpose and connection, in a way that is unique to you. Because you’ve always strived for better, so do we.
Offices: HSBC Tower, 188 Quay Street, Floor 26, Auckland CBD, Auckland 1010, NZ
There are currently 473 open customer service & support positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, EVT - Entertainment | Ventures | Travel, Accent Group Limited, Faculty of Medical and Health Sciences, University of Auckland, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Yes — 113 of the 473 open customer service & support positions offer remote or hybrid work (8 remote, 105 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
