Customer Service & Support Jobs in Auckland, New Zealand (Now Hiring) — 473 open — Page 5

Te Whiwhinga mahi | The opportunity

We are seeking a Security Officer (known internally as secrutiy services officer) to join our Campus Security team at Waipapa Taumata Rau | The University of Auckland.

You will work as part of a professional, close‑knit team providing a wide range of security services to staff, students, VIPs, and visitors, while protecting the University’s assets and property. The University operates one of the largest access‑control and CCTV systems in the Southern Hemisphere, supporting a diverse and complex campus environment.

These roles operate on a 24‑hour rotating five‑week roster, covering morning, afternoon, and night shifts. Officers are assigned to one of six City Campus sectors and are primarily foot‑based, with Team Leaders utilising security vehicles.

We are seeking flexibility, strong teamwork, and a commitment to excellent customer service.

Your responsibilities will include:

• Conduct routine building security operations, including key unlocks and lock‑ups, regular foot patrols, and evening “bedding‑down” checks
• Monitor building safety, health & safety compliance, and ensure all means of egress are clear and accessible
• Respond promptly to alarms, incidents, medical emergencies, and enquiries from staff, students, and visitors
• Enforce car‑parking policies, including issuing warning notices as required
• Support University activities and events, including examinations, graduations, special events, and VIP visits
• Accurately report maintenance issues, hazards, and security incidents, and participate in shift briefings and handovers

This is a permanent, full-time position (40 hours per week). The salary range for this role is $60,000 to $64,000, negotiable within this range depending on skills and experience.

A full description of your duties and the role are provided in the position description linked HERE.

He kōrero mōu | About you

You are calm, observant, and professional, with a strong service mindset and a desire to make a positive difference. You communicate clearly, work well in a team environment, and are comfortable responding to a wide range of situations in a busy campus setting.

You are flexible and willing to work across a 24/7 rotating roster, including nights and weekends, and you bring a customer‑focused approach to all interactions.

E rapua ana mātou | We are seeking

Essential

• NZQA Level 2 Certificate in Security (or willingness to obtain), and Certificate of Approval (COA)
• Experience with alarm response, patrol operations, or CCTV systems
• Strong verbal and written communication skills, including basic computer and incident‑reporting skills
• Good physical fitness for regular patrol duties
• Willingness to work a rotating shift roster
• Ability to obtain NZ Police clearance
• Hold or be able to apply for a New Zealand Drivers Licence

Preferred

• First Aid certification
• Understanding of building health & safety requirements

Ngā āhuatanga kei a mātou | What we offer

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university, guided by a commitment to excellence and service to our communities. With more than 6,000 academic and professional staff, we support a diverse community of over 47,000 students.

Guided by our values, we work collaboratively to advance knowledge, foster equity and inclusion, and contribute meaningfully to New Zealand’s social, cultural, and economic well-being.

We cultivate an environment that supports your growth and rewards excellence with a range of staff benefits, including:

• Competitive salary and five weeks of annual leave
• Discounted public Transport for permanent and long-term fixed term staff
• Superannuation/KiwiSaver, matching up to 6.75%
• Leading, and inclusive parental leave provisions
• Career development opportunities and a range of benefits, including discounted insurance, memberships, and on‑site amenities

Me pēhea te tuku tono | How to apply

Please submit your application online by the closing date of Sunday, 23 August 2026. Your application should include:

• A brief Cover Letter explaining why you're interested in this role and how your skills match the requirements.
• Your updated CV.

Please note that we do not accept email applications.

For a confidential discussion, you are welcome to contact Quintus Cronje, Security Services Coordinator at

 #LI-DNI 

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz